Hilton Garden Inn Sunnyvale

Reviews

• DK

  Daniel Kveton

  Dec 29, 2025
  3.0
  Gives you place to stay overnight and feeds you in case you lack other options. Supplies whatever you need but you have forgotten at home. Clean and quiet. I hear the gym is nothing to be excited about, but I haven’t used it.
• PP

  Pinter

  Dec 27, 2025
  1.0
  I checked in here, and the Filipino front desk big guy was very rude and showed no proper customer service and hygiene. He was coughing in front of customers without properly covering his mouth and did not apologize or even say “excuse me.” And also, He smell’s bad While he was helping me, I could barely understand him because he was mumbling and “eating his words.” When I politely asked him to repeat what he said, he gave me a bad facial expression and attitude. How can customers understand a front desk agent if he does not speak clearly? I was only asking him to repeat himself, yet he acted annoyed and disrespectful. The second time I came back, I explained that I had booked two rooms through Booking.com. I even showed him the email confirmation, but he kept insisting that I had only booked one room and said there was nothing in the system. Thankfully, another front desk agent helped and confirmed that two rooms were indeed booked. I then asked the other front desk agent for clarification because I swiped my card twice and had also entered my debit card information on Booking.com. I wanted to make sure I would not be double-charged. The other front desk agent explained everything clearly and professionally. However, the Filipino front desk guy kept interrupting while the other agent was explaining, which made it confusing because they were both talking at the same time. I apologized and said I could not understand since they were speaking at once. The polite front desk agent stopped and apologized, but the filipino front desk one did not. After the explanation was finished, the polite front desk agent left, and I continued the transaction with the Filipino front desk guy. While proceeding, he said in front of my sister, “We are a multimillionaire hotel, so we will not double-charge you.” I replied, “I know, and you don’t need to tell me that. I was just asking because I don’t want to be double-charged in the end.” He then gave us a disrespectful facial expression, as if he was looking down on us. I controlled myself, but I should have told him that I understand the hotel is a multimillionaire company—however, front desk employees can still make mistakes, including double-charging customers, as I have seen mentioned in other Google reviews. I also work in the same industry and in a managerial position, and what the Filipino front desk employee said and did was not right. He provided very poor customer service. As a front desk agent, you should give customers good service, not lecture them or make them feel looked down upon. VERY, VERY BAD SERVICE. He needs more training on how to provide proper customer service to all guests. The hotel and the rooms are very nice and comfortable, but the customer service is terrible—especially from the Filipino front desk guy, who showed extremely poor customer service. Thank you to the other front desk agent who was kind, professional, and truly provided good service.
• JW

  Jon Walsh

  Dec 2, 2025
  2.0
  Either our first night or second night the fire alarm went off at 2 AM, which woke up the entire hotel. We went downstairs and was told it was a false alarm but we couldn't go back to sleep. Maybe it was my military background or PTSD but it messed up our mini vacation. I spoke to a female the following morning to file a complaint and she advised she could do half off each day of our stay, which was very nice. A few days later we went to check out and they couldn't find any discounts until I asked to call corporate to file a more formal complaint. They supposedly found the notes and only gave us 1 day half off and totally ignored what the female promised. A manager emailed me while at the airport and I explained everything and she has not responded at all. Be careful on what you're told here and always file a complaint with corporate because the management will not honor their employees notes. It was very clean and in a good location.
• BS

  Brian Smith

  Nov 29, 2025
  2.0
  I’m staying for 2 nights and I just checked in about 2 hours ago. The rooms are clean, but the heater is not working in the room. I called guest services, but nothing can be done right now because maintenance went home for the night. All they can do was to offer me a blanket, which I had to walk down to the reception area to pick up myself. When I walked down, I also asked for extra bed sheets, and front desk told me they had none… Apparently after housekeeping leaves for the night, they have no more bed sheets, towels, etc. available for anyone… I was told word for word “You are lucky you’re able to get this blanket” I had never heard of such nonsense before. I guess “The Hilton Garden Inn Promise” is just nothing but empty words… Disappointed
• JB

  Juan Bermudez

  Nov 26, 2025
  1.0
  BED BUGS - AVOID ROOM 352 Woke up to red welts on my arms and chest after the first night. Second night found a pea sized bed bug under the comforter on the sheets and little babies once I threw the comforter on the ground. Asked for a room replacement because it was too late to find a second hotel.

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