Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: San Mateo County Tourism Assessment & California Tourism Assessment
The Embassy Suites by Hilton San Francisco Airport Oyster Point is located in South San Francisco, just three miles north of San Francisco International Airport and 10 miles south of downtown San Francisco.
Enjoy spacious accommodations in this all-suite hotel that includes a free made to order breakfast. In addition to a modern exercise facility, we offer a relaxing heated indoor pool. We also offer complimentary drinks and snacks at our Evening Reception*.
Relax in our tropical atrium and experience our on-site restaurant Two-Fifty.
Free WiFi for Hilton Honors members!
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
*The guaranteed credit card will be authorized for $50, one day prior to arrival.
Location
Embassy Suites by Hilton San Francisco Airport Oyster Point
250 Gateway Boulevard, South San Francisco, CA
94080, United States
Hours
Reviews
3.8
3,052 reviews
5 stars
1,300
4 stars
708
3 stars
431
2 stars
237
1 star
376
What are people saying?
AI-generated from recent customer reviews
Room Conditions
Many guests reported issues with room cleanliness, maintenance, and temperature control, including freezing rooms and mold.
Customer Service
Customer service experiences varied widely; while some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
Parking Fees
Guests expressed dissatisfaction with the high parking fees, which were seen as excessive for the hotel.
Shuttle Service
The airport shuttle service was frequently criticized for being slow and inefficient, with long wait times reported.
- EOErin OJan 4, 20263.0Staff is very friendly and helpful, dinner at hotel restaurant was only okay. The heat was not on for the entire building, it's December and 55 degrees outside with rain for over a week. Why would the heat not be turned on? 🫠🤯. They did delivery a space heater for my room but why is that even necessary this time of year. Turn the heat on. Rooms are large and okay. Free shuttle van to sfo
- JFJack FernándezDec 27, 20251.0THE WORST PLACE TO STAY. THE STAFF IS TERRIBLE AND NOTHING IS CLEAN IN YOUR ROOM. I HAD THE WORST CHRISTMAS THANKS TO THEM. TERRIBLE STAFF AND THE BATHROOMS DIDN'T WORK. I DO NOT RECOMMEND STAYING HERE!
- JRJessica ReinaDec 24, 20251.0We stayed at this hotel because of the outage. We wanted to stay one night, and had asked to extend our reservation for one more day, thinking the power wouldn’t come back yet. when we asked to cancel it he second day early in the morning, they refused. Okay. We left our room the second day and came back to a dirty room. The housekeepers did not come to clean our room or leave us new towels! We had to go down to management to ask for towels! A staff member came and they were rude, telling us it wasn’t their problem or their job. At a hotel, at the price we paid, I’d expect better service. When we left, we mentioned this again to the person at the front desk. They said they’d investigate but that’s it. Nothing for compensation of our terrible experience.
- AGAieda GaoDec 23, 20251.0Shuttle takes forever. Avoid this hotel. Others could BEEN MUCH BETTER
- DBDelwin BestDec 14, 20251.0Updated: Loved the Embassy brand but this hotel and it's response to issues with the rooms has me switching over to Marriott. Courtyard is nice but the pool and rooms are disgusting. There is no heating in the rooms in mid winter. Guest services explained that they have yet to switch from cooling to heating. Could not get my room above 66 even with the tiny portable heater they expect you to use. As a result, there is constant damp and condensation in the rooms, leading to rotting carpets , damp smell (which sticks to your clothes) and black mold (see photos). Outside of the rooms, food, plates and guest mess from breakfast in the pool area well into the afternoon. Found previous guests soap bar still in the shower and after my food arrived cold, the microwave didn't work. I got a standard response by email from the hotel front desk manager with some points - I've asked multiple times while there and after the stay for someone to contact me but not luck. Decided to switch hotel chains based on this experience. Membership: Diamond
Frequently Asked Questions About Embassy Suites by Hilton San Francisco Airport Oyster Point
What are the check-in and check-out times at Embassy Suites by Hilton San Francisco Airport Oyster Point?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available, especially for Hilton Honors members, and there is WiFi available in public areas.
Are pets allowed at Embassy Suites by Hilton San Francisco Airport Oyster Point?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Is airport shuttle service provided to and from San Francisco International Airport?
Yes, the hotel offers a free airport shuttle service.
What dining options are available on-site?
The hotel has three restaurants, including the Two-Fifty restaurant and the Two Fifty Lounge hotel bar, offering breakfast and other meals.
What kind of fitness and leisure facilities does the hotel offer?
Guests can enjoy a free fitness center, a heated indoor pool, and a hot tub for relaxation.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel provides accessible parking and an accessible elevator, ensuring mobility accessibility throughout the property.
Can guests store their luggage at the hotel before check-in or after check-out?
Yes, baggage storage is available for guests' convenience.
What nearby points of interest can guests visit around the hotel?
Nearby guests can visit Alcatraz, a famous landmark and national park, or enjoy swimming lessons at the British Swim School.
Are there convenient nearby amenities like stores or restaurants for guests?
Yes, guests can find a 7-Eleven convenience store, a SUBWAY sandwich shop, and the Taste Restaurant close to the hotel for additional dining and shopping options.