Embassy Suites by Hilton San Francisco Airport Oyster Point

Reviews

• IM

  Ilse M

  Feb 25, 2026
  3.0
  I'm not one to usually write reviews because I'd like to think im pretty accommodating to what can be thrown at me but this experience surely was like no other. I picked this hotel due to its proximity to my business meetings nearby and the walkability. Unfortunately, the weather stopped me of those plans. Day one, the room I had asked for- a King Suite, was changed to a Queen suite. No problem, all good. I can work with it. I was super impressed by facility, the cleanliness, the room was great until it wasn't. The rooms temperature was set to 53°- mind you, this was an extremely rainy/cloudy week in San Francisco, with strong winds. So, no, that would not do. I turned up the heat to 68° and now to waited. Upon entering the bathroom, the fan ventilator was half hanging from the ceiling making an extremely annoying click-clack sound whenever motion was detected. You couldn't even go to the bathroom in peace. Before bed, I went to wash up in the shower only to realize mid shower that not only was the shampoo practically gone, so was the conditioner. I was fighting for my life getting whatever I could. Okay, no problem. I'll head to the front desk the next day and request some more. I think of this as the bathroom ventilator continues to bother away with its rattling. Leaving the shower, I notice the suite is not as warm as im expecting. Looking at the thermostat, the temperature is barely at 61°.... but okay its progress! It even gets to a solid 67° at one point. Nice! Day 2 rolls around, the rain is a complete downpour but we start the day on a good foot. The gym facilities were great. The complimentary breakfast was good, at best. Eggs, sausages, some French toast. While they also had other assortments of fruits and cereals to pick from. It did its job keeping me satiated. 3/5. When I returned from a long day at the office, the rooms temperature? 55°! I hadn't lowered it when I left and I don't believe anyone else did as well. The rooms were nicely cleaned, no complaints of the service there. But the room was freezing, I was freezing after the rainy day, it was not fun at all. So, what do you do when something is wrong? You tell someone who can help fix if not rectify the issue. I go to the front desk, tell them my room is freezing and I'd that's normal. They try and explain how I have to make sure it's set to heat and not cool and I am insistent when I tell them it is and if someone could look into it. They say they'll send someone over and if ill be in the room and I tell them I'll be downstairs having dinner. I give them an hour, I don't want to rush anyone. And to my dismay, when I return to my room, at the foot of the front door is nothing but a beat up heater. So that was their solution? Let's just say, we did not have the best night. The ventilation was blowing out cold air despite being set to heat. The small heater could only do so much. I struggled to sleep that night, and until about 11:30pm did the heater kick in with warm air. I was able to sleep a bit past midnight. Safe to say my trip was cut short after this. I wish it had gone better but there are still elements that need more attention here
• JJ

  JO-ANN Jacob

  Feb 21, 2026
  5.0
  A very nice hotel. Very spacious rooms. Customer Service are exceptional. My family always stay in this hotel. Love the amenities except for when we stayed there this week, the pool was under renovation and kids got disappointed. but overall, a very good place to stay.
• RS

  RV Santos

  Feb 15, 2026
  5.0
  I highly recommend this hotel for its outstanding service and overall experience. We stayed from January 25th to 27th when my grandmother passed away. Janet made our stay warm and comforting. She consistently ensured that all our needs were met and went above and beyond to make us feel at home. We will definitely return and recommend this hotel to our friends and family. Thank you very much, Janet, for your kindness and care. Way to go for setting such a great example for all other hotel attendants.🙏💖
• DV

  Dimitris Vlad

  Feb 15, 2026
  4.0
  **UPDATE AT BOTTOM** I am writing to formally express my dissatisfaction with my recent stay at Embassy Suites on February 14, 2026. I paid more to book a Suite with 2 Queen Beds (Corner Room) through Expedia and specifically chose that room type because it was a more convenient with the offered space and layout my family needed. However, upon arrival and check-in, I was informed that my room had been changed to a standard room. When I questioned this, the staff member stated that it “doesn’t matter” what room was booked because the “house gives out what’s available.” This response was extremely unprofessional and dismissive. The entire purpose of booking, and paying more for, a specific room type is to secure that room in advance. If room type availability is not guaranteed, that should be clearly communicated at the time of booking. Additionally, during the check-in process, the staff member questioned whether I — a half-Hispanic man — was with my wife, who is half-Asian. This question was completely inappropriate and unnecessary. Shortly after this interaction, we were assigned the downgraded room. The experience is so disrespectful. Between being denied the room type I paid for and the inappropriate questioning, this stay did not reflect the level of professionalism or hospitality I would expect from Embassy Suites. **UPDATE** The following morning I went to the front desk to speak with the manager. I spoke to Maeko who was extremely helpful. Maeko understood my complaint and why I was so upset upon check in. Maeko confirmed when he looked at his computer, that the room was double booked and that’s why the initial lady gave me another room. Maeko was more than understanding and assisting me in making it right. He was helpful and made the issue much better than what it was. This place needs more people like Maeko. Thanks Maeko. **NEW** Thank you for the response to my review. I appreciate you guys reaching out and doing what you did. A bad apple doesn’t make The whole organization bad. I have adjusted my review due to the facts that everyone other than the initial check in person was more than accommodating and professional. Thank you again to Maeko and management who responded to my review.
• TP

  Tachira Pichardo

  Feb 5, 2026
  3.0
  This hotel is a fine if you’re in Oyster Point for work. The rooms are nice, but the carpets have a stale smell that is difficult to ignore. Food is nothing to write home about, there are much better places to eat instead on Grand Ave (5 minutes away on the Samtrans bus #103). Definitely check out Dead Eye Coffee and Antigua Coffee for breakfast instead of the hotel buffet! The gym is convenient, all of the equipment is super outdated but serviceable. You can do your own laundry (machines take card, but detergent/softener requires quarters) which is a plus. If you like nature, the San Francisco Bay Trail is a 15 min walk away and goes around all of Oyster Point, with some pretty nice views of the bay. All in all a decent stay for the area.

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