DoubleTree by Hilton San Francisco South Airport Blvd

Reviews

• JZ

  Jumuah Zaytoon

  2 days ago
  1.0
  Terrible experience! Older woman in the front lobby checking in guests named “Rowena” didn’t charge room & deposit correctly and I asked her about it she said I was “bitching”. Stated I had an attitude about being over charged . In the morning I made a call to the manager, which got nowhere . He stated he didn’t see a problem with anything. Very unprofessional and inconvenient. ! Book elsewhere !!
• SS

  sowmya suswaram

  3 days ago
  1.0
  My stay at this hotel was extremely disappointing. The staff treated us very poorly throughout our visit, and instead of helping resolve the issue, the manager was unbelievably rude. At one point, we were even told to “get out,” which was completely unprofessional and unacceptable. I expected far better from a Hilton property. This experience left us feeling disrespected and uncomfortable. I truly hope the management team takes action to improve staff behavior and guest service, because no one should be treated this way.
• AK

  Amar Kaur

  4 days ago
  1.0
  The manager at this hotel needs to be FIRED. I am a Hilton Gold member and a frequent traveler, and I have never experienced anything as unacceptable as what happened during my stay at this DoubleTree near the San Francisco Airport. From check-in to the final day, my family and I were treated with disrespect, hostility, and unprofessional behavior by multiple staff members—including the manager, who behaved as if he owned the property and had the right to speak to guests however he pleased. I was traveling with my two-year-old daughter and my sister, and instead of hospitality, we were met with dismissive attitudes, rude comments, and zero willingness to help. The manager in particular showed shockingly arrogant and condescending behavior—the kind that makes you question whether customer service even exists at this property. A few highlights of this awful experience: The manager spoke to me as if guests were a nuisance, not paying customers. Staff members offered no assistance, empathy, or even basic courtesy. Any time I asked a question or needed help, I was met with eye-rolls, dismissive answers, or outright rudeness. As a single mother traveling with a toddler, the lack of basic decency was unacceptable. This hotel made us feel unwelcome, judged, and talked down to—and no guest should ever be put through that. If you are thinking of staying here, don’t. There are plenty of Hilton properties that uphold the brand’s standards—this one does NOT. The manager’s attitude alone is enough reason to stay far away, and the rest of the staff seems to follow his lead. Hilton needs to take a very close look at the leadership at this property, because the service we received was not just disappointing—it was embarrassing, unprofessional, and completely unacceptable. The manager thinks he owns the property. I have reached out to all the C-level. I will work woth the team to make sure this guy and his rude friends are OUT.
• PH

  Paul Hagar

  Nov 9, 2025
  4.0
  Came here night before an early-morning flight. Rooms are clean & nicely designed. A few tiny maintenance issues (slow drain, broken USB charging port, loud-ish AC). Only larger concern is the paper-thin walls. I could hear my neighbors moving about in their room, coughing, & even opening the drapes.
• CO

  Chris O'Callaghan

  Oct 29, 2025
  2.0
  This place just had a renovation. Sounds promising, right? Nope. I had the chance of seeing two separate rooms, because the first was uninhabitable, and it’s clearly evident that they have renovated on the cheap. Sockets hanging out of walls, locks on doors that don’t fit properly, dust and filth on windows, and cracked tiles. Just so many examples of shortcuts to try and present a premium experience, but with so many flaws. Maybe wouldn’t be so bad if the check-in process didn’t take so long, and they didn’t put me in a room where the window wouldn’t close, and they had pools of water from a temporary air-conditioning unit on the bedroom floor. This place is a sorry state of affairs, and would not recommend.

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