At the Best Western Plus Grosvenor Airport Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Grosvenor Airport Hotel will stand out among other hotels in South San Francisco,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Grosvenor Airport Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
The hotel is conveniently located near SFO, making it ideal for travelers.
Staff Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Imelda and Kathy.
Room Condition
Numerous reviews mentioned outdated decor and cleanliness issues, with some rooms needing maintenance.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking.
Shuttle Service
The airport shuttle service was noted as convenient but had limited hours and reliability issues.
CR
CC Rider
Nov 14, 2025
4.0
Very helpful & accommodating employees. Room was okay. Reasonably clean. Small refrigerator, safe, coffee pod machine in room but no microwave. Restaurant on site that has included breakfast with room and also serves dinner. We had the breakfast. It was reasonably good. The guys love the waffles. Did not patronize for dinner so not sure about that
DM
Doris Moran
Nov 13, 2025
5.0
Me encanto,la verdad no hubo ningún inconveniente,el desayuno fue nutritivo tienen variedad para escoger ,me encantó por la cercanía con el aeropuerto pues estábamos de visita ,viajando de florida hasta san fco son varias horas y la verdad necesitabamos descansar en un lugar acogedor y este lugar nos brindo lo que buscábamos lo recomiendo.
JC
jesse c
Nov 11, 2025
4.0
During our vacation, we stayed at 4 different motels. Each one was very similar to the other with slight variations. While none were a 5-star motel, we were quite happy with each one. The room at the Best Western Plus Grosvenor Airport Hotel had comfortable beds (not queen-sized as we asked), a nice sized tv, a refrigerator and a coffee maker. We just needed a safe, quiet place to sleep for the night. Their shower, toilet and vanity were all in the same room. I don't know if it was broken, but the ac was really noisy all night long.
JD
Jeff Dahl
Nov 3, 2025
1.0
Only positive is proximity to SFO so we were able to catch an early international flight with a short drive to long term parking + AirTrain.
Room was old and dated, dirty, bed felt like sleepy on bricks, pillows flatter than cardboard, electrical switches from the 50s. All around horrible room.
Front desk agent was dismissive at check-in and not helpful at all.
Only stay here if there’s no other option.
Edited to add:
The "owners" response to my honest review above should tell you everything you need to know about how this facility is (not) operated. I wish I would have taken photos, because this was truly a horrible hotel room experience. I have stayed at hundreds of hotels around the world and never had to leave a negative review until I stayed here!
SC
Saundra Covington
Oct 29, 2025
2.0
Our stay was only one nite, when call after airport shuttle I was told yes, the from desk failed to mention it's specific hours It was a $35 Lyft to hotel. If known I could of applied that $ to a different hotel with better shuttle service. The hotel nice restaurant ok, room cleaning needs more detailing tub had rust around the drain and refrigerator didn't work, I replied to the nice text message no response.
My cousin who came in when shuttle service was available waited 30min after calling, she ended up taking the hotel shuttle to the hotel across street and walking over.