MacArthur Place Hotel & Spa

Reviews

• ME

  Machi England

  Feb 18, 2026
  5.0
  Let me think, memorable, remarkable, delightful. From the moment we got there, throughout the stay and upon leaving, the staff and establishment perpetuated a calming stress-free environment. The Bar, Café and Layla's, are amazing places on grounds to grab a bite or indulge in your senses. Once there, I had no reason to leave. To resort amenities, activites and lounging I was completely contempt and encouraged to enjoy the entireties of the resort.
• VG

  Vianna Gleason

  Feb 15, 2026
  4.0
  Accommodations were tip top. Loved the Juniper. The bed was not exceptionally comfortable but the shower water flow was so good. The 82 degree pool was awesome. My boyfriend’s massage was exceptional but not quite as good as osmosis. The serious let down was dining at the Layla restaurant which we even gave a second chance after the first night’s let down. Burger… thumbs down, undercooked bad flavor. Beet salad, good. 2nd night… apple salad, raviolis and petroli soul. Just not good. Too much pepper on the soul and in a white flavorless sauce. Looked like a raw uncooked fillet. All white. Crappy presentation and did not taste better than it looked. Salad had a cilantro twang without any mention of this flavor profile in description. It wasn’t enjoyable. The 5 ravioli were good and nice sized but on top there was 2x bounty of chewy rubber like mushrooms and gramma stewed tomatoes galore. Lastly, more disappointment at Layla… no couth waiter. A bit like the petroli and not even good at pretentious - in his dreams.would NEVER dine here unless staying here. Seriously sad excuse for a classy restaurant without MacArthurs Place name.
• BC

  Bri Crum

  Jan 2, 2026
  5.0
  We love this hotel and will definitely stay again! Great location and so beautiful! Love that you can borrow their bikes and ride through town!
• DG

  David Greditzer

  Nov 21, 2025
  5.0
  Very expensive food and drinks. Terrible service at the bar. Worst.
• BT

  Brandon Tew

  Nov 12, 2025
  3.0
  I reluctantly lowered this review from 5 star to 3 for a significant reason that was not handled properly. Which is unfortunate, because the rest of the trip was absolutely incredible. The problem is, the most important part of a trip and being a guest at a hotel is the security of the guests, which was overlooked. As a former police officer and current protector of my household for my family, I think MacArthur did a poor job of providing adequate security for their guests. The grounds are open from the street and are accessible and have zero controlled access. You can literally walk in and rob each and every room without being noticed. I didn’t see a single security camera a when I confirmed with staff, that was ignored in the response. There should be controlled access in the evenings to protect the guests. As I do every night before I go to bed, I go around and check doors and windows to ensure they’re locked. I close blinds and curtains, and when at hotels will check for exact security measures to secure doors as most have. This hotel did not and had french doors leading to the secluded patio, which was nice but allows a hidden view for an intruder. We woke up Saturday morning to an open patio door on the French doors. The dead bolt was engaged and the door was open about 6 inches. The door frame was cracked and showed clear signs of forced entry. (We did not leave the door open and the deadbolt engaged, I vividly remember locking the doors, closing blinds, curtains and making sure everything was secure. I sent pictures and information to the staff of what I woke up to and was told it looked fine and not to worry. It took several hours from someone to respond and ZERO follow-up was done. We were not offered to move rooms, just an apology text message and not a response to the security issue until I asked for a follow up hours later. Someone forced entry into our back door. Maybe they heard or saw people were in there and decided to leave? I don’t know, but I know I don’t leave it open with the deadbolt engaged. I know what a damaged door frame looks like.. This was not handled properly and the security of their guests is clearly not a priority. Very frustrating and especially the way it was handled with the staff. I expected better. French doors are generally unsafe, but proper security measures were not taken, which led to someone making entry inside while we were sleeping. Frustrated and upset don’t begin to explain how I feel, not to mention I didn’t sleep Saturday night worried someone would try again. Had a wonderful experience up until that point, but ruined by simple safety measures that should have taken place. Gates at entry points near the street are a necessity to protect guests. Add cameras, add gates, protect your guests!!! And when they report a crime, take it serious!

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