Best Western Plus Wine Country Inn & Suites

Reviews

• LV

  Liz Vargas

  Oct 25, 2025
  1.0
  Update last two days the computer broke down and my reservations were confirmed online but they kept changing the dates and did not inform me via call or text. Had a man knock on my door unannounced to hand me keys Wednesday I asked him are my dates confirmed. He was clueless. Then they changed my reservation without confirmation or knowledge until o looked at my app and it disappeared. I’ll left my card confirmation until Monday and Shauna said she’d take care of t. Instead I had to book another week because I lost my rates for the weekend so I booked another week. Then no confirmation but the keys were not working after two attempts three treks to my room and almost late to doctors appointment to remove my cast. I asked if they can put my Gracie’s inside the room refused and a man at the counter was callous smiling telling me he’s going to cancel my reservation because I asked even tho my keys would not work. According to him was no longer a good fit and would not give me reason but I threw accusations that never happened . I would not have to ask and if they had told me they changed my keys with the newly added week reservation but didn’t let me in my room kept giving me keys didn’t work and I had to leave a week of grocer unattended. I was in a time sensitive issues I asked can u open the door and put my things in but instead of sorry we can’t he told me I was not a good fit. Well, if they had let me in my room, I wouldn’t have to ask him in the first place, right. Three times going up and down the stairs I just left my food outside and it went bad. I just lost a week of full of groceries. They had already extended hospital stay but didn’t tell me to update the keys !! I was staying for a week approved another week and another thousand dollars and could just let called or confirmed . They could’ve informed me they were switching my keys for a second Instead of doing their job they eother did it on purpose or someone is extremely disorganized and placed blame on me. This was also result of computer not working when my reservation approved for five days just disappeared after Shauna took my card information. I called corporate and they said it was not a computer corporate issue, I am updating after s few days I was met with prejudice and discrimination in. First it was friendly But later customer service callous and malicious behavior after my keys stoped working not one but two days . They redirect blame t0 me when Todd Anderson’s son said he would help me with tray to my room and told me I could ask for help to my room with tray. Simple no is adequate not malicious behind the scenes that I’m not a good fit. Staff is accommodating and friendly. Needed a room close to hospital after a serious accident. Very warm and friendly environment. *Weston* is very approachable and easy going. Really appreciated. He makes the place so welcoming. The gal who checked me in was friendly and helped me find best room for comfort with my injuries. Thank you all so much.
• DS

  David Sauer

  Oct 25, 2025
  2.0
  This hotel is (was) my go to spot in Sonoma County, But I am quie frustrated. Sent a simple Amazon package to a coworker staying there prior to my arrival. Amazon says signed for by reception.. hotel says never received. Two days later Best Western calls my co worker saying package was found... Really messed up our work schedule. The worst part was that whenever asking the front desk they refused to spend 30 seconds actually checking if guest mail might have arrived even though it was there the whole time. Sadness!
• KL

  Kylie Lewis

  Sep 18, 2025
  3.0
  Simple hotel had fridge , microwave , soaps. Had patios. Was dissatisfied with key card entry reader not working effectively.
• AN

  ala nico

  Sep 4, 2025
  5.0
  Séjour parfait Un excellent hôtel avec un personnel charmant et amicale. Piscine propre et chauffée Petit déjeuner au dessus de la plupart des Best western Merci pour tout
• SC

  Shawn Carpenter

  Aug 29, 2025
  4.0
  This place was pretty sweet. Rooms very comfortable, check in lady was super nice. Missing one star because the person in the room above me evidently weighed 300# and was packing back and forth in the room or something.

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