SureStay by Best Western Santa Monica

Reviews

• JV

  Johannes Veit

  Apr 3, 2026
  2.0
  Worst breakfast i had in my life in a hotel. You should not be allowed to serve this rubbish. I had no expectations about breakfast in the US.
• LG

  L. G.

  Apr 2, 2026
  4.0
  Das Hotel war tip top sauber. Die Leute sehr freundlich und hilfsbereit. Das Frühstück war definitiv kein Europäisches Frühstück. Pappteller und Pappkaffeebecher, Plastikbecher, Plastikbesteck. Also leider sehr umweltundreundlich. Das Essen war auch nicht der Renner. Aber die Zimmer waren super. Parkplatzgebühr mit 10 Dollar auch ok.
• YT

  Yu Tse

  Apr 1, 2026
  4.0
  Very friendly staff. Room was very clean and the bed was very comfortable. Only down side was no elevator. We had a heavy suitcase and got assigned to second floor. Other than that I enjoy the stay.
• MM

  Mariana

  Mar 29, 2026
  5.0
  Hotel bien ubicado,pero podría ser mejor.en la zona no hay mucho negocio para comprar comida pero si tiene un supermercado trader Joe ..que nos sacaba del apuro . Habitaciones con cocina con horno y microondas. No hay caja fuerte en la habitación. Bacha para lavar platos …pocas cosas de cocina ..fuentes para horno por ejemplo no hay …baño completo .. Limpieza muy buena Lugar para estacionar el auto . Desayuno simple ..no hay variedad . Hay máquinas para lavar ropa y máquina de hielo.
• TV

  Tanisha Verge

  Mar 11, 2026
  1.0
  This place the staff I interacted with on March 11, 2026 @ 10:16 am pst Amelia I believe her name was and her co worker was so rude and disrespectful. I did a cc authorization form and I didn't realize I forgot to add a copy of my cc. I don't work on the weekends so when I received the email they needed the copy. I sent it in as soon as I could. The 1st lady barely got words out and said "i can't help you" mind you I got an email and the lady on my VM said her name was Alexa and said call her back at the number but now I am being told no one is there by that name, but how would i have known I was missing paperwork? I asked to speak to someone else because I don't deal with rude people. The next person Amelia I got a little more information out and she preceeds to tell me my clients were charged even though the vm just stated once I get the copy they would take care of it, not that they was going to charge my client when a cc autho form was on file. You had everything but the copy of my card which most hotels I deal with NEVER ask me for a copy no telling what people do having my full cc info (needs to have a better safe system for cc authorization people). I told Amelia I got a phone call and a VM telling me I had missed something and that the communication within their company needs to be better, If I had never got this phone call/vm I would of never known I accidentally missed a paper. I asked for a Supervisor and she stated she was in charge and I said you answer to someone then proceeds to say they not here and I can send you to their voicemail. She stated do I need to do a refund or not mind you they shouldnt of been charged in the 1st place. I told her that's what I just told you and please send the portfolio, she said ok. I asked if she had my email because she wasn't trying to even confirm where to send the portfolio. I said I will be calling back to speak to someone and I wish they had phone recording because the two employees I dealt with today was very unprofessional and very rude. I will make sure I don't recommend anyone deal with that type of treatment. My clients will definitely be going somewhere else. This is a small summary of what happened and its already a novel, so ill leave it at this.

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