Business Details
About
HotelSureStay
At the SureStay by Best Western Santa Cruz in Santa Cruz, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Santa Cruz
516 Water St, Santa Cruz, CA
95060-4113, United States
Hours
Reviews
3.4
556 reviews
5 stars
192
4 stars
103
3 stars
99
2 stars
51
1 star
111
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, unclean bathrooms, and unpleasant odors.
Customer Service
While some guests praised the friendliness of staff, particularly Laura, many others reported poor service and unhelpful management.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and unsatisfactory, with many guests expressing disappointment.
Room Conditions
Several reviews mentioned outdated and poorly maintained rooms, including issues with furniture, amenities, and overall comfort.
Safety Concerns
Guests expressed concerns about the safety of the area, citing encounters with suspicious individuals and a general feeling of insecurity.
- CPCris PantzDec 19, 20251.0The whole place sorely needs to be gutted down and re-built. Bed was old and the sheets were musty, luckily I brought my own pillow case and blanket. Breakfast was late and forgettable. When we came back to our room after venturing through the neighborhood, it smelled strongly of we*d. Parking is free but the spots are barely sized for compact cars. Sadly we could not cancel as it was reserved through a third party site. Second floor is not wheelchair accessible. There’s no escalator, just stairs. Although we did not encounter any bed bugs, this was still the worst stay of our trip.
- TBTrue BelieverDec 10, 20255.0Shailesh, is a very nice host. Clean rooms, good price, Right in the mix. Continental breakfast, pool is warm. Very quiet
- PHPaul HageDec 3, 20255.0Beautifully clean hotels, safe and secure and the service. The manager is outstanding. So thoughtful and polite. A true professional
- DGDelfino GarciaNov 18, 20255.0Its comfortable
- MHMaya HernandezNov 9, 20255.0Shailesh was very wonderful and a great help.
Frequently Asked Questions About SureStay by Best Western Santa Cruz
Does SureStay by Best Western Santa Cruz offer free breakfast to guests?
Yes, SureStay by Best Western Santa Cruz offers free breakfast to all guests.
Is the SureStay by Best Western Santa Cruz a smoke-free property?
Yes, the hotel is a smoke-free property, ensuring a clean and healthy environment for all guests.
Does SureStay by Best Western Santa Cruz provide Wi-Fi access for guests?
Yes, Wi-Fi is available throughout the property for guests' convenience.
Where is SureStay by Best Western Santa Cruz located?
The hotel is located at 516 Water St, Santa Cruz, CA 95060-4113, USA.
What are the check-in hours at SureStay by Best Western Santa Cruz?
The hotel is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Is there any current promotion available at SureStay by Best Western Santa Cruz?
Yes, guests who stay for 2 nights receive a $50 Best Western Gift Card.
What nearby hotels can guests consider if SureStay by Best Western Santa Cruz is fully booked?
Nearby hotels include Ramada Limited Santa Cruz, Surestay by Best Western, and SureStay motel, providing convenient accommodation options close by.
Are there any wellness or fitness centers near SureStay by Best Western Santa Cruz?
Yes, guests can visit Studio Emilio for Pilates and Santa Cruz Spine and Sport for chiropractic and massage therapy services nearby.
Where can visitors find medical and dental services near the hotel?
Nearby medical services include Micro Endodontics of Santa Cruz, Christie Family Dentistry, and Santa Cruz Ear Nose & Throat Medical Group & Hearing Aid Center.
Are there any restaurants or places to eat close to SureStay by Best Western Santa Cruz?
Yes, The Water Street Grill, an American and seafood restaurant, is located nearby for dining options.