Business Details
About
Hotel
At the SureStay by Best Western Santa Cruz in Santa Cruz, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Santa Cruz
516 Water St, Santa Cruz, CA
95060-4113, United States
Hours
Reviews
3.4
553 reviews
5 stars
190
4 stars
103
3 stars
99
2 stars
51
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and accommodating staff, particularly highlighting Laura's exceptional service.
Cleanliness Issues
Numerous reviews mentioned problems with cleanliness, including dirty rooms, bathrooms, and common areas.
Breakfast Quality
The breakfast offerings received consistent criticism for being limited and unsatisfactory.
Room Conditions
Several guests reported issues with room conditions, including broken amenities, unpleasant odors, and inadequate maintenance.
Location Concerns
Some reviews expressed concerns about the safety of the surrounding area and the presence of undesirable activities nearby.
- DGDelfino Garcia6 days ago5.0Its comfortable
- MHMaya HernandezNov 9, 20255.0Shailesh was very wonderful and a great help.
- KVKarin VillaOct 20, 20251.0They closed their office and I was left out in the rain in my car even though I had guarantee late arrival.
- JGJessyka GarciaOct 9, 20255.0Good customer service nice clean rooms
- JCJohn CabreraOct 8, 20255.0Good place to stay and friendly
Frequently Asked Questions About SureStay by Best Western Santa Cruz
Does SureStay by Best Western Santa Cruz offer free breakfast to guests?
Yes, SureStay by Best Western Santa Cruz offers free breakfast to all guests.
Is the SureStay by Best Western Santa Cruz a smoke-free property?
Yes, the hotel is a smoke-free property, ensuring a clean and healthy environment for all guests.
Does SureStay by Best Western Santa Cruz provide Wi-Fi access for guests?
Yes, Wi-Fi is available throughout the property for guests' convenience.
Where is SureStay by Best Western Santa Cruz located?
The hotel is located at 516 Water St, Santa Cruz, CA 95060-4113, USA.
What are the check-in hours at SureStay by Best Western Santa Cruz?
The hotel is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Is there any current promotion available at SureStay by Best Western Santa Cruz?
Yes, guests who stay for 2 nights receive a $50 Best Western Gift Card.
What nearby hotels can guests consider if SureStay by Best Western Santa Cruz is fully booked?
Nearby hotels include Ramada Limited Santa Cruz, Surestay by Best Western, and SureStay motel, providing convenient accommodation options close by.
Are there any wellness or fitness centers near SureStay by Best Western Santa Cruz?
Yes, guests can visit Studio Emilio for Pilates and Santa Cruz Spine and Sport for chiropractic and massage therapy services nearby.
Where can visitors find medical and dental services near the hotel?
Nearby medical services include Micro Endodontics of Santa Cruz, Christie Family Dentistry, and Santa Cruz Ear Nose & Throat Medical Group & Hearing Aid Center.
Are there any restaurants or places to eat close to SureStay by Best Western Santa Cruz?
Yes, The Water Street Grill, an American and seafood restaurant, is located nearby for dining options.