Brand Certified
SureStay by Best Western Santa Cruz
3.4(561 reviews)
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
Business Details
516 Water St, Santa Cruz, CA
95060-4113, United States
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
(831) 426-6111
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
http://bestwestern.com
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
About
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
HotelSureStay
At the SureStay by Best Western Santa Cruz in Santa Cruz, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
SureStay by Best Western Santa Cruz
516 Water St, Santa Cruz, CA
95060-4113, United States
Hours
Certified by SureStay by Best Western Santa Cruz • Mar 01, 2026
Reviews
3.4
561 reviews
5 stars
195
4 stars
104
3 stars
99
2 stars
51
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews praised the front desk staff, particularly Laura, for being friendly, accommodating, and helpful.
Cleanliness Issues
Numerous customers reported problems with cleanliness, including dirty rooms, bathrooms, and linens.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and of poor quality.
Room Conditions
Several guests mentioned issues with room conditions, such as old furniture, unpleasant odors, and maintenance problems.
Safety Concerns
Some reviews raised concerns about safety and the presence of questionable individuals around the hotel.
- TTTisha TFeb 21, 20265.0My family n I enjoyed our stay here at SureStay. Thank u so much Shalesh n staff for providing a clean, comfortable n safe space for my family to stay while away from home.
- RMRosa MariaFeb 21, 20264.0La regadera tiene la presión d el agua muy fuerte golpea muy feo al bañarte
- OHOMAR HERNANDEZFeb 21, 20265.0Place is so clean and customer service is amazing the front desk person is very nice
- ISIshita SachdevaFeb 19, 20261.0My friend book a room in this hotel for me and my bf but when my bf calls them for some queries there was an indian guy he talked so rudely with him and showed an attitude without any reason. He doesn’t know how to talk with customers. I immediately called my friend and canceled bookings.
- SCShannon ClarkJan 17, 20265.0The front desk employee is very accommodating and easy going. He helped make the experience stress free. Hotel is clean and in prime location
Brand Certified Facts from SureStay by Best Western Santa Cruz
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Certified March 01, 2026Yext Knowledge Graph
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