Business Details
About
Hotel
Daily Mandatory Charge includes: Santa Cruz Tourism Marketing District (TMD) Assessment & California Tourism Assessment
Hampton Inn by Hilton Santa Cruz West is a newly built hotel located off Highway 1 and one mile north the Pacific Ocean along the California coast in Santa Cruz, CA – 40 miles south of San Jose International Airport and 45 miles north of Monterey. Visit West Cliff Drive, Natural Bridges State Beach, Lighthouse Field State Beach, Seymour Marine Discovery Center, the Warf and the Santa Cruz Beach Boardwalk all within 2 miles of the hotel. The hotel is walking distance to Cat & Cloud Coffee, Starbucks, Safeway, and Upper Crust Pizza. The property is in an ideal location to experience some of Santa Cruz’s most popular breweries and wineries including: Humble Sea Brewing Co., Santa Cruz Mountain Brewing, West End Tap Kitchen, MJA Vineyards -Westside Tasting Room, Rexford Winery, Venus Spirits Tasting Room, Swift Street Courtyard and Stockwell Cellars – all a walking distance from the hotel. The property offers a guest laundry room, state of the art fitness room, digital key, free breakfast and free parking.
Location
Hours
Reviews
4.4
256 reviews
5 stars
169
4 stars
51
3 stars
14
2 stars
9
1 star
13
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers reported poor service, including unresponsive staff and lack of accountability during complaints.
Cleanliness Concerns
Several reviews highlighted issues with room cleanliness, including dirty bathrooms and unkempt common areas.
Noise Problems
Many guests experienced significant noise disturbances from outside traffic and other guests, impacting their sleep quality.
Positive Staff Interactions
Despite the issues, some guests praised individual staff members for their friendliness and helpfulness.
Location and Amenities
The hotel is well-located near restaurants and attractions, with decent amenities like breakfast and parking.
- BGBecky GonzalezJan 4, 20265.0This will definitely be our go to spot when we need to stay in Santa Cruz. Very clean inside and out. Rooms are very nice and clean. The continental breakfast was great. The coffee was really good! Definitely will be coming back soon.
- CRChris RadcliffeJan 3, 20264.0Rooms are kind of small. Front desk agent was nice, but hard to understand. Did not have a deck of cards to borrow (5 other hotels on the same trip had playing cards). No bathtub in our room, and apparently it wasn't possible to switch to a room with a tub. Parking situation is weird - two underground parking garages, and an outside lot. Area seems decent, as far as I could tell. Breakfast was pretty good - lots of options. Room was not bad - but bathroom sink did not drain. I would stay here again - it was not bad overall.
- TTTony TranDec 30, 20255.0Hilton member . First stay at this location traveling through. Room is large all clean new overall. Comfortable king bed. Easy parking and highly recommend this hotel and location. If I return to Santa Crus then would stay here again
- MDMorgane DelhoumeDec 23, 20253.0Overall, a rather good experience. The breakfast was a nice perk. However, there were issues with humidity during our stay. The hallway on the upper floor was so damp that fans were installed, and the smell of moisture was very strong. The windows were all fogged up. The room could also use some renovations, particularly the shower, which was yellowed.
- KNKara NDec 14, 20254.0Great location in walking distance to wine tasting and breweries. Overall nice area, feels safe. Breakfast was decent with eggs and potatoes and all the cold options as well. Room could have been a little cleaner in the bathroom were pubic hairs and a lot of dark hairs around the base of the shower on the floor. The app said I could have contactless check-in, but they would not get me a digital room key until physically checking in like normal. I have used the contactless check in at other Hilton properties with no issue.
Frequently Asked Questions About Hampton Inn Santa Cruz West
What are the check-in and check-out times at Hampton Inn Santa Cruz West?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at Hampton Inn Santa Cruz West?
Yes, a free buffet breakfast is available for guests.
Does Hampton Inn Santa Cruz West allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at Hampton Inn Santa Cruz West?
Yes, free self-parking is provided for guests.
Is the Hampton Inn Santa Cruz West accessible for guests with mobility needs?
Yes, the hotel features accessible parking and an accessible elevator for mobility accessibility.
What fitness amenities does Hampton Inn Santa Cruz West offer?
Guests can use the free fitness center equipped with elliptical machines and treadmills.
Does Hampton Inn Santa Cruz West offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Are there nearby dining options within walking distance of Hampton Inn Santa Cruz West?
Yes, nearby restaurants include Upper Crust Pizza & Pasta, Tam's Chinese Restaurant, La Cabana Taqueria, Domino's Pizza, and Old Companion bakery/cafe.
What local attractions can guests visit near Hampton Inn Santa Cruz West?
Guests can explore West Cliff Drive, Natural Bridges State Beach, Lighthouse Field State Beach, Seymour Marine Discovery Center, the Wharf, and the Santa Cruz Beach Boardwalk, all within 2 miles.
How can guests using public transportation find Hampton Inn Santa Cruz West and nearby amenities?
The hotel is conveniently located near local businesses such as 7-Eleven convenience store and Watering Hole pub, which can serve as landmarks. Guests can also access nearby fitness venues like SCG Fitness and cultural spots like Cinema Cruz for entertainment before or after their visit.