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Best Western Inn

3.8
(436 reviews)

Business Details

126 PLYMOUTH ST, Santa Cruz, CA
95060, United States
(831) 425-4717
http://bestwestern.com

About

HotelBest Western
Located in Santa Cruz,CA, the Best Western Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Inn
126 PLYMOUTH ST, Santa Cruz, CA
95060, United States

Hours

Reviews

3.8
436 reviews
5 stars
184
4 stars
115
3 stars
54
2 stars
25
1 star
58

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Multiple reviews highlighted unprofessional and rude behavior from staff, particularly a front desk employee named Jasmine, leading to poor customer experiences.

Cleanliness Concerns

Several guests reported issues with room cleanliness, including dirty sheets, unclean bathrooms, and overall lack of proper sanitation.

Service Quality

Customers expressed dissatisfaction with service quality, including long wait times for assistance, unresponsive management, and inadequate handling of complaints.

Location Safety

The hotel is situated in an area perceived as unsafe, with reports of homeless individuals nearby, contributing to guests' discomfort.

Mixed Reviews on Amenities

While some guests appreciated the breakfast and room comfort, others noted missing amenities like a pool and issues with room maintenance.
  • RK
    Rory Kanofsky
    Feb 17, 2026
    5.0
    The housekeepers are superstars! Our suite was very clean, and well stocked, and they made sure we were set for the night and were kind in the morning when we said hi :)The front desk staff was kind, and the girl running the desk in the morning was sweet and let me grab breakfast even though I showed up 5 min before they stopped serving! Lots of crispy bacon and good omelettes. The only nitpick I have is the remotes for the tv, they were a bit confusing and we couldn’t hook up our gaming system as there was no way to switch the hdmi channel
  • NW
    N Ww
    Feb 9, 2026
    1.0
    The cops won't let me panhandle at the spot here even though other homeless people are allowed to. I have nothing against this business, never been a customer here. But it's close to where the cops banned me from panhandling so I have to leave a bad review because you can't complain about the police.
  • BM
    B Miller
    Dec 31, 2025
    1.0
    Update- the response to my review is nonsense. Very nicely written, so probably not somebody that actually works at this hotel. I’ve been waiting at the hotel for an hour to be called by a manager to handle issues with staff and stay, but still no call. So I’m leaving this review in the meantime. I’ve stayed at this hotel several times and it is far from a luxury hotel but it has the basics. The last few weeks there has been a new girl named Jasmine that has quite the attitude and mouth on her. Not in a smart way. This week the room I was given had a broken heater and zero towels- and I had to sit in the office for an hour while she tried to fix it instead of giving me a new room because I ordered a queen and they only had a bunch of Kings left and I refused to pay the extra amount because that’s not what I booked. This jasmine girl looks at me as says “you want me to bring you more blankets?” SERIOUSLY?! She kept saying things like “I’d have to ask my manger” ok…do it. It’s your job (as you would say) During this 3 day stay there was never any wifi. The male manager gaslit me when I told him it was still not working so it just never got fixed. I can hear them working on it today- the third day it’s been out. On my last morning I woke up before 9am to a member of staff standing outside my door with a leaf blower. Not moving. I watched from my window and after 5 minutes I popped my sleepy head out and he didn’t move until I asked him to stop . The leaf blowing did not stop so I went to talk to the office and that same girl Jasmine once I let her know there was a leaf blower directly outside my door she says “well that’s a his job, so” AGAIN, seriously? This girl needs training and potentially a new type of job. Jasmine will lose this business money. I did tell her I was gonna let management know of the comments that she was saying to me. I was in the parking lot for about 20 minutes getting my stuff together and waiting for a call- SHE CALLED THE POLICE. Me and the police had a good giggle about it and I moved my car like 30 yards away. There was only one competent girl in the evenings but she can’t do it all. What a shame! WONT BE BACK!
  • DO
    dahae oh
    Dec 30, 2025
    5.0
    넓고 깨끗함. 티팟은 없지만 전자레인지, 냉장고 있음
  • DR
    david reguera
    Dec 28, 2025
    3.0
    Super clean rooms I'm a painter and a carpenter so I can tell a quality around. Most of the staff was brand new so it took a minute to get things going but otherwise not a bad stay

Frequently Asked Questions About Best Western Inn

What amenities does the Best Western Inn in Santa Cruz offer to its guests?

Best Western Inn offers free Wi-Fi, a fitness center, and a hot tub for guests to enjoy during their stay.

Where is the Best Western Inn located in Santa Cruz?

The Best Western Inn is located at 126 Plymouth St, Santa Cruz, CA 95060, United States.

Brand Certified Facts from Best Western Inn

This information is certified by Best Western Inn and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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