Business Details
About
HotelBest Western
Located in Santa Cruz,CA, the Best Western Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.7
300 reviews
5 stars
131
4 stars
69
3 stars
37
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Multiple reviews highlighted unprofessional and rude behavior from staff, particularly at the front desk, leading to poor customer service experiences.
Cleanliness Concerns
Guests frequently reported issues with room cleanliness, including dirty linens, unclean bathrooms, and overall lack of proper sanitation.
Location Safety
Several customers expressed concerns about the safety of the hotel’s location, citing the presence of homeless individuals nearby and feeling unsafe.
Mixed Reviews on Amenities
While some guests appreciated the breakfast and room amenities, others noted discrepancies in advertised features, such as the absence of a pool.
Value for Money
Opinions varied on whether the hotel provided good value, with some guests feeling it was overpriced for the quality received.
- BMB MillerDec 31, 20251.0Update- the response to my review is nonsense. Very nicely written, so probably not somebody that actually works at this hotel. I’ve been waiting at the hotel for an hour to be called by a manager to handle issues with staff and stay, but still no call. So I’m leaving this review in the meantime. I’ve stayed at this hotel several times and it is far from a luxury hotel but it has the basics. The last few weeks there has been a new girl named Jasmine that has quite the attitude and mouth on her. Not in a smart way. This week the room I was given had a broken heater and zero towels- and I had to sit in the office for an hour while she tried to fix it instead of giving me a new room because I ordered a queen and they only had a bunch of Kings left and I refused to pay the extra amount because that’s not what I booked. This jasmine girl looks at me as says “you want me to bring you more blankets?” SERIOUSLY?! She kept saying things like “I’d have to ask my manger” ok…do it. It’s your job (as you would say) During this 3 day stay there was never any wifi. The male manager gaslit me when I told him it was still not working so it just never got fixed. I can hear them working on it today- the third day it’s been out. On my last morning I woke up before 9am to a member of staff standing outside my door with a leaf blower. Not moving. I watched from my window and after 5 minutes I popped my sleepy head out and he didn’t move until I asked him to stop . The leaf blowing did not stop so I went to talk to the office and that same girl Jasmine once I let her know there was a leaf blower directly outside my door she says “well that’s a his job, so” AGAIN, seriously? This girl needs training and potentially a new type of job. Jasmine will lose this business money. I did tell her I was gonna let management know of the comments that she was saying to me. I was in the parking lot for about 20 minutes getting my stuff together and waiting for a call- SHE CALLED THE POLICE. Me and the police had a good giggle about it and I moved my car like 30 yards away. There was only one competent girl in the evenings but she can’t do it all. What a shame! WONT BE BACK!
- DOdahae ohDec 30, 20255.0넓고 깨끗함. 티팟은 없지만 전자레인지, 냉장고 있음
- DRdavid regueraDec 28, 20253.0Super clean rooms I'm a painter and a carpenter so I can tell a quality around. Most of the staff was brand new so it took a minute to get things going but otherwise not a bad stay
- JFJulie FreitasSep 10, 20255.0Thus hotel was great everyone so friendly and the free breakfast was delicious plenty of variety of all kinds of food. 5 star recommended 👌
- AKA KAug 3, 20255.0Surprisingly good value. Clean rooms and bathrooms. Free breakfast with an option to make your own waffles. 24x7 coffee machine and fruits. Small gym with a couple of treadmills. Water dispenser in the gym. Very responsive staff. Late checkouts unavailable. Room phone did not work during our stay.
Frequently Asked Questions About Best Western Inn
What amenities does the Best Western Inn in Santa Cruz offer to its guests?
Best Western Inn offers free Wi-Fi, a fitness center, and a hot tub for guests to enjoy during their stay.
Where is the Best Western Inn located in Santa Cruz?
The Best Western Inn is located at 126 Plymouth St, Santa Cruz, CA 95060, United States.
What are the operating hours of the Best Western Inn?
The Best Western Inn is open 24 hours a day, every day of the week.
Does Best Western Inn provide free internet access to guests?
Yes, Best Western Inn provides free internet access in rooms and the business center.
Is there a fitness center available for guests at Best Western Inn?
Yes, a fitness center is available for guests at the Best Western Inn.
Can guests use a hot tub at the Best Western Inn?
Yes, the Best Western Inn features a hot tub for guests' relaxation.
What is the phone number to contact the Best Western Inn in Santa Cruz?
You can contact the Best Western Inn by calling +1 831-425-4717.
Are there other hotels nearby the Best Western Inn?
Yes, several nearby hotels include Comfort Inn and National 9 Motel, which can be convenient alternatives or additional accommodation options.
How can nearby hotels like Comfort Inn and National 9 Motel help when visiting Best Western Inn?
Nearby hotels such as Comfort Inn and National 9 Motel may provide alternative lodging options, and their proximity offers guests a broader choice when planning their stay in Santa Cruz.
Are there any benefits to staying at Best Western Inn during a longer visit?
Yes, if you stay 2 nights at Best Western Inn, you receive a $50 Best Western Gift Card as a special offer.