Hampton Inn by Hilton Santa Clarita-Valencia

Reviews

• JD

  J D

  Jan 1, 2026
  4.0
  Clean rooms, fridge, and microwave. Smells were good and the daily breakfast was good. There is no shuttle service to the park for Six Flags. Anytime we asked for extra towels it seemed like a excuse or hesitation. We stayed for 2 days so we just asked for an extra floor towel and an extra bath towel since there was 3 of us and only two towels in the room. Seemed unnecessary behavior for a few needed items.
• AM

  Anis Mankada

  Dec 31, 2025
  1.0
  I chose this hotel because I had stayed here previously, but this visit turned out to be the worst hotel experience I have had in my lifetime. Unfortunately, this property has set an all-time low benchmark for hospitality. Day 1: The room was booked for three guests, yet we were provided towels for only two. While this can happen, the response from staff was completely unacceptable. When we requested additional towels, we were told the hotel was at full occupancy, that towels had not been washed, and that none were available. I have never encountered a hotel—especially a Hilton-branded property—that could not provide basic bath towels. Day 2: We informed both the front desk and housekeeping separately that our room needed to be cleaned. Both confirmed it would be taken care of. When we returned later that evening, nothing had been done. Day 3 (Breakfast): Breakfast is advertised until 9:00 AM. We arrived at 8:45 AM to find almost everything empty, with no refills in sight. Other guests mentioned that items had been out since 8:30 AM. To make matters worse, there was no milk available—even for coffee. A hotel that offers breakfast but cannot provide milk is simply inexcusable. Day 3 (Housekeeping, again): Given the previous day’s experience, we proactively informed both the front desk and housekeeping once again that the room needed service. Despite this, the room was not cleaned, and we were left without even basic amenities such as body wash. At this point, the repeated failures felt intentional rather than accidental. Overall, this hotel demonstrates a complete absence of basic service, accountability, and—most concerning—any genuine care for guest needs. Staff behavior across multiple departments made it clear that guest experience is not a priority here. Requests were acknowledged but ignored, problems were excused rather than resolved, and there was no sense of ownership or urgency at any point during the stay. This is not a single bad experience; it reflects a culture of indifference. Management should seriously reconsider whether they belong in the hospitality industry at all, as the fundamental purpose of serving guests appears to be entirely lost at this property. The lack of ownership, follow-through, and basic empathy is staggering. Hilton, as a brand, should urgently reevaluate its association with this location, as it reflects extremely poorly on the standards Hilton claims to uphold. I am not typically a harsh reviewer, but this stay was a new low and far below any reasonable expectation for a Hilton-branded hotel.
• MM

  Miles Mehaffey

  Dec 27, 2025
  3.0
  Jeez, only the cheapo television package in this Hampton Inn...the same proframming as in the last Hampton...one would hope you could offer better quality programming. As a Diamond member this is getting old! Hey, I know it probably cuts into your profitability, but perhaps the management could take a second look at it? This is otherwise a great place. (Good thing I have a great book and my computer!)
• TT

  Thomas

  Dec 25, 2025
  5.0
  We came in for 2 nights and ended up staying 9. Most of this was thanks to María, the lovely phillipino woman at the front desk. She’s an expert on making you feel welcome and is really helpful. The sheets were really clean and the service was great. Definitely recommend staying here. 10/10
• L8

  Laura 805

  Dec 21, 2025
  5.0
  Wow, very clean rooms. The customer service is amazing. The breakfast was awesome.I Will definitely be using the hamptons for future trips.

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