Hampton Inn by Hilton Santa Clarita-Valencia

Reviews

• HQ

  Haroon Qasim

  Oct 15, 2025
  2.0
  Editing my previous review based on a recent stay. I stayed twice at this property in the past two months. On both occasions I faced issues that I never experienced staying at Hilton properties. I made reservation at this property since it was close to my place of appointment. The first time my room was changed after I lodged a complaint that the bathroom shower had an issue. The room was changed around 11pm and I was moved to a room which was not in line with the with the facilities I paid for. I was told they did not have any other room available. It was a great inconvenience and only after I wrote a review, I was approached by the property and as a compensation was awarded loyalty points. The second time I requested a late checkout which I was told was approved. However, while I was sleeping someone started to bang on my door and tried to open it. When I woke up and opened the door, it was housekeeping. I told them I had a late check out approved and they immediately apologized and left. Within seconds I received a call from the front desk telling me there was no late checkout request in their system and I was liable to pay the late checkout fee. I told the lady it was approved early morning by the front desk staff to which she said there were no notes and kept insisting on payment. Rather than paying for something which was never agreed, I checked out immediately and told the duty manager what exactly happened. The only thing he had to say was "sorry". The staff at this property need to understand that guest experience matters the most and giving out loyalty points without addressing service issues has no meaning. This property seems to have inherent service issues. I have stayed at Hilton regularly in US and abroad and never had any service issue rather it has always been exceptional. Hilton needs to work on service issues at this property else it will only be a black spot on an otherwise excellent brand.
• ML

  Marc Lee

  Oct 12, 2025
  1.0
  Staff rather rude during night check in. Breakfast lackluster compared to other Hamptons. No milk, juice machine jacked up, no one to ask questions.
• AW

  Adam Walker

  Sep 23, 2025
  4.0
  Good stop over
• RT

  Rano Tukhtamurodova

  Sep 15, 2025
  5.0
  It’s honestly a nice hotel, very clean and the rooms are newly renovated. Staff is very friendly too. Everything looks new in this hotel. I usually don’t leave reviews on hotels but this one made me do so. Highly recommend.
• NA

  Nathan Armstrong

  Aug 16, 2025
  5.0
  Awesome Stay at Hampton Inn by Hilton! Great Room and delicious Classic Breakast!

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