Business Details
About
Hotel
Welcome to the DoubleTree by Hilton Hotel Santa Ana, where a friendly member of staff is waiting to welcome you with a freshly-baked chocolate-chip cookie. Take advantage of the hotel Business Center, and stay connected with high-speed internet access and a spacious work desk in your guest room. Hold a meeting or event in one of five flexible event venues, and use the hotel AV Equipment rental service.
Take advantage of the complimentary shuttle service that operates within a five-mile radius of the hotel, and explore the nearby cosmopolitan, pedestrian-friendly local area. Each spacious guest room includes a large plush-top bed, 37-inch HD TV, and a complimentary USA Today delivered on weekdays. Start your day with the Wake up DoubleTree Breakfast, and savor a signature omelet prepared in front of you by a trained chef. Exercise in the fully-equipped Precor® Fitness Center, or unwind in the outdoor pool and whirlpool.
Location
Hotel Zessa Orange County Airport, a DoubleTree by Hilton
201 East Macarthur Blvd, Santa Ana, CA
92707, United States
Hours
Reviews
4.0
1,758 reviews
5 stars
843
4 stars
478
3 stars
202
2 stars
90
1 star
145
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, highlighting exceptional service from individuals like Tanisha and Richard.
Cleanliness
Overall, guests found the rooms and hotel facilities to be clean and well-maintained, contributing to a pleasant stay.
Location
The hotel is conveniently located near the airport and various attractions, making it a favorable choice for travelers.
Parking Issues
Several reviews mentioned dissatisfaction with parking fees and the limited availability of parking options.
Communication Problems
Guests reported issues with staff communication, particularly regarding reservations and check-in procedures.
- SBScott BaeNov 9, 20252.0Very disappointed. The only redeeming qualities of this hotel is threefold:1-the really convenient location that's close to downtown Irvine and the airport, 2- the clean room & 3-the friendly staff. But on the other hand, the negatives outweigh the positives: 1-the placement of the light switches are placed/configured in an illogical way that's neither convenient or practical. 2-the blackout blinds don't fully close and leaves a noticeable gap of light thereby defeating the purpose of altogether. Lastly, the whole parking system is a pathetic mess. There's not nearly enough spots in the main gated garage for all guests as they seem to allow any visitors and banquet hall guests to use the main gated garage too. To make matters worse, their "backup gated garage" is ridiculous in that there's even less spots then the main garage and it's unmanned with no easy access exit as the only possible exit is for residents of an apartment building but sometimes you can get locked out?! So you can possibly get stuck in the garage?!! Unless you are lucky enough for a resident to let you out or if a car pulls into the garage. Complete utter nonsense. Overall, not staying here ever again.
- VAVarisha AzeemOct 31, 20255.0Amazing hotel, just the parking is too expensive like $40 per night.
- RLRian LamOct 20, 20254.0The elevator is annoying but the rest are very good. Will rebook if come back to area
- MDMichael DunnOct 11, 20255.0Everything was great Not the biggest fan of location and figuring out where to park was the only down fall. The shower pressure was amazing!!!! Love the lamps
- ACAnel CCSep 27, 20253.0The past days people are coming at 8 am (even in the weekends) to asking for clean services. I didn’t rest well. I was expecting rest until 10-11 am at least on the weekends. I have been told the clean service: “If can do the service later” and the clean service never came back. I call the hotel lobby about it and he said if you do not want to be disturbed hang the little add outside. If I hang the little add outside the never will clean the room. The lobby did not give a solution and they do not have communication with the cleaning service. But communication and bad cleaning service and bad staff address the issue.
Frequently Asked Questions About Hotel Zessa Orange County Airport, a DoubleTree by Hilton
Do you offer a shuttle?
Yes, we offer a local and airport shuttle. It operates 6am-11 pm daily.
We offer complimentary Shuttle to/from SNA (John Wayne Airport)
At SNA, Guests call the hotel and we will send the shuttle to pick you up.
Hotel Zessa also offers complimentary shuttle service within 3 miles of the hotel to local businesses in Irvine, Costa Mesa, Tustin and Santa Ana. Also within three miles are attractions for shopping and dining, such as South Coast Plaza with 40 restaurants, all designer and luxury brand stores and department stores for world-class shopping, something travelers love about coming to Orange County.
At the hotel, guests can request the shuttle at the front desk to go to the Airport (SNA) or to their office, South Coast Plaza
What are parking options?
We have self-parking available for $28 a night.
How far are you from South Coast Plaza?
South Coast Plaza which features world-class shopping and dining is just 2 miles from the hotel.
How close is the University of California Irvine?
University of California Irvine is 4 miles from the hotel.
What is the closest airport?
SNA OC Airport, John Wayne Airport is the closest airport which is 1.5 miles from the hotel.
What is the closest beach?
Newport Beach is 7 miles from the hotel.
Do you allow pets?
Yes, pets are allowed for $75 per stay. Contact the hotel for more details.
What are your options for breakfast on property?
Our onsite restaurant, Citra, serves Breakfast, Lunch and Dinner
24-Hour Blend Cafe for grab and go food, snacks and beverages
What restaurants do you have on property?
Citra Bar & Kitchen serves Breakfast, Lunch and Dinner
24-hour Blend Cafe
Do you have a gym?
Yes, we have a brand new 24-hour fitness center and yoga studio.
What laundry services do you have?
We have a dry-cleaning service available.
Do you have a place to grab drinks or snacks?
Yes, we have a 24-hour market with sundries, snacks, beverages and food items
Do you have a business center?
Yes, we have a business center with printing services available.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do the rooms have a microwave and mini fridge?
All rooms have refrigerator and a microwave is available for guests in the lobby.
Do you have a pool?
Yes, we have an outdoor pool and hot tub located on the 2nd floor open from 9am to 10pm.
What facilities does Hotel Zessa offer for guests with accessibility needs?
Hotel Zessa provides accessible parking and accessible elevators to accommodate guests with mobility requirements.
Is there a shuttle service available to and from the airport?
Yes, the hotel offers a complimentary airport shuttle service to and from John Wayne Airport (SNA). Guests can request the shuttle at the front desk.
Are pets allowed at Hotel Zessa Orange County Airport?
Yes, pets including cats and dogs are welcome at the hotel for a $75 fee per stay. Please contact the hotel for more details.
What dining options are available at the hotel?
Hotel Zessa features Citra Bar & Kitchen offering breakfast, lunch, and dinner, as well as a 24-hour Blend Cafe for grab-and-go snacks and beverages.
Does the hotel have a fitness center and pool?
Yes, there is a free 24-hour fitness center and yoga studio, along with an outdoor pool and hot tub available from 9am to 10pm.
What are the parking options for guests at Hotel Zessa?
Self-parking is available for $28 per night, and valet parking is also offered at the hotel.
What nearby shopping destinations can guests visit?
South Coast Plaza, located just 2 miles from the hotel, offers world-class shopping and dining with over 40 restaurants and designer stores.
How can guests access local attractions and businesses around the hotel?
Guests can use the hotel's complimentary shuttle service that operates within a five-mile radius, including nearby areas such as Irvine, Costa Mesa, Tustin, and Santa Ana for shopping and dining excursions.
What are some nearby wellness and beauty options to explore?
Nearby you can find Plump Medical Spa, Salon Zero, Classy Nail Resort, Alkali Salon, and Marriott International Spa for a variety of beauty and wellness services.
What is the closest airport to Hotel Zessa and how far is it?
John Wayne Airport (SNA) is the closest airport, located approximately 1.5 miles from the hotel, with convenient shuttle service available.