Holiday Inn Express & Suites Santa ANA - Orange County by IHG

Reviews

• FC

  Fernanda Coelho

  3 days ago
  5.0
  Ficamos hospedados por 4 dias, quartos espaçosos, serviço bom, café da manhã com boas opções, e local perto de tudo.
• AJ

  Angelika Jolie

  Nov 17, 2025
  1.0
  Horrible experience. The carpet was completely wet by the window and bed. Also, there was a bucket on the 10th floor catching water drip from the ceiling. I asked to switch rooms and was moved to the 9th floor to have water dripping down as well as shown in the photo below. I was there for 4 hours and decided to check out. Front office supervisor refused to refund anything. What's worse is Julianna supervisor or Operations Manager denied knowledge of the leaks although they were mentioned to her. Also upon checking out by 830, Julianna did not provide an invoice until I asked for it. She did not check me out of the hotel. I recieved an email the following morning stating I've been checked out of the hotel at 11:20 am nearly 15 hours after I left the property. This is completely unacceptable and unethical. This is a liability for the hotel the event something unfortunate were to happen and where abouts need to be accounted for. Attached photos for proof, as there is no checkout listed on one, and a 11:20 checkout time on another. I should've read other reviews before I stayed here. As others have said, this place is scam.
• SS

  Sepiro

  Nov 14, 2025
  5.0
  The hotel is great and also the breakfast. The seating is a little to limited but other than that I will come here again.
• MP

  Megan Petersen

  Nov 4, 2025
  5.0
  This is my 6th year in a row staying here for an annual skate event in Santa Ana called Blading Cup first weekend of November. The rooms are really clean, always attended to, absolutely awesome staff I really appreciate everyone. The security in the parking lot keeps the lot safe. Really good breakfast, clean pool area with bbq and good gym. I also appreciate the laundry room. This is a go to and I love this hotel. Great price, clean, great staff, good food.
• IL

  Inna Lukin

  Oct 28, 2025
  1.0
  This hotel is a total scam. I’ve stayed in many Holiday Inns before and travel all the time — but I have NEVER experienced anything like this. A month after I checked out, they suddenly charged me $75 claiming I “damaged a towel.” First of all, that’s ridiculous — even if a towel was stained or dirty, no hotel in the world charges $75 for one towel. Second, I never damaged anything in that room. They just made it up later and even sent me a fake folio with the wrong name on it. When I tried to contact them and explain, they refused to refund the money and kept repeating the same nonsense excuse. It’s a scam, plain and simple. They invent fake damage charges after you leave and steal your money. Stay away from this place — it’s not run like a real Holiday Inn. They’re scammers!

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