Holiday Inn Express & Suites San Pablo - Richmond Area by IHG

Reviews

• SS

  soehnr

  Nov 14, 2025
  1.0
  Who doesn’t like waking up at 6am to construction? That’s the first thing they should advertise when you book this place. Since I have max status, I like asking for a room upgrade. They assured me that this was a “nearly renovated” room. What I got was a poorly designed room already falling apart. The thermostat was hanging by the wires and constantly shutting off, the door stop was falling apart, and the shower wouldn’t drain. Why you might ask? Because the drain was covered underneath the drain cover. Like any good customer, I asked maintenance to come in and take a look at it. Apparently, the maintenance and front desk people don’t communicate with each other. This is a fantastic business model, especially considering the kitchen staff is rude as rude can be. How is this place in business is beyond my understanding. You have incompetent/rude staff who don’t communicate with one another and rooms that are in worse quality than vintage hotels. This place isn’t worth whatever you save. Spend a little more and you will get a whole lot more value and most importantly, a good night sleep.
• MM

  mrpenguin

  Nov 6, 2025
  3.0
  Under construction time of visit.
• AL

  A Louis

  Nov 6, 2025
  1.0
  One of the worst hotel experiences I’ve had recently. You can start with the location. It’s in the back parking lot of a Ross dress for less. Secondly, I checked in at 3 o’clock after driving for 12 hours and I want to catch an hour nap but there’s construction banging all around me until 5 o’clock. $250 hold on my card for an 18 hour stay. A giant bright blue light above the nightstand for the light that lights up the entire room I had to sleep facing only one direction otherwise it was like staring into a spotlight. Then the person in the room next to me kept slamming their microwave door every minute for about 20 minutes at 10 PM. Good thing when I checked in, I double checked to make sure they have the turkey sausage in the morning because it’s the only reason I stay here. Do you think they had it? Nope. And not to mention, the elevator was disgusting smeared with dirty handprints and I don’t mean greasy I mean, dirt like construction and concrete dirt smeared all over. I saw it there yesterday and it was still there this morning. I’ve even seen people that work at the hotel riding up and down in the elevator. They must be bad employees because I pick up toilet paper, scraps, and stuff off the floor in our bathroom at work. These employees were perfectly fine with seeing the handprints smeared all over the elevator, and they didn’t care. Definitely one of my worst stays ever. I hope the maids don’t wonder why they don’t get a tip.
• EE

  Enzed

  Oct 23, 2025
  1.0
  This hotel is undergoing massive renovation and reconstruction. The whole building is torn apart. Construction trucks and crews everywhere. Hazardous conditions. They shut off the water without notice. And they haven’t mentioned any of this on their website. Parking lot is full of construction trucks taking up large spaces. Hotel has difficult access. Kind of hidden and difficult to find. Please do not stay here and go somewhere else. Not recommended.
• BN

  balu nalluri

  Oct 22, 2025
  1.0
  Worst experience. We had to stand outside the door to unlock the door and it was not at all opening, for the 30 minutes we were waiting in the cold.

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