Business Details
About
HotelBest Western
Located in San Juan Capistrano,CA, the Best Western Capistrano Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Capistrano Inn
27174 ORTEGA HWY, San Juan Capistrano, CA
92675, United States
Hours
Reviews
3.9
889 reviews
5 stars
408
4 stars
244
3 stars
101
2 stars
42
1 star
94
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Cleanliness Issues
Several reviews noted cleanliness problems, including dirty carpets, bugs, and musty odors in the rooms.
Room Quality
Guests expressed dissatisfaction with the outdated and poorly maintained rooms, mentioning issues like uncomfortable beds and noisy environments.
Breakfast Experience
The breakfast received mixed reviews; while some enjoyed the variety, others found it lacking in quality.
Location Convenience
The hotel is well-located near restaurants and attractions, but some guests found access to the property challenging.
- RWRoxanne WoodsDec 9, 20255.0This place is wonderful I can’t believe how nice the staff is I will always stay there when I’m this town absolutely amazing
- MMMicheleNov 26, 20255.0Great customer service thanks in particular Joy, manager and staff who were friendly, courteous and helpful. Room was clean, quiet, safe, had all the amenities I needed and was best priced in area without skimping on quality. Conveniently located within freeway, shops, restaurants. Quick and easy walk to great restaurants. Recommend.
- JGJoshua GoodNov 26, 20253.0All the staff was friendly in the bed was clean The pillows are they call into the throat pillow for your couch though you do get four of them. Sheets are somewhatchy. The bathroom is a closet (with a shower on the side) that you can barely turn around in to close the door. Overall I've stayed in fireworks places however this is nowhere near my first pick, Even on a budget stay.
- KKKayOct 11, 20255.0Ive traveled a lot and stayed at numerous hotels around the country. This by far is my favorite place that I don't mind extending my stay. From the first person that checked me in, Joy, to Christian, to Jon and Peter... You just couldn't ask for better customer service! It's clean, quiet, and always has hot water for tea at the desk 😁
- SNSue NasalroadSep 24, 20255.0Wonderful Accommodating staff
Frequently Asked Questions About Best Western Capistrano Inn
What type of internet service is available at Best Western Capistrano Inn?
Best Western Capistrano Inn offers free Wi-Fi internet access to all guests, allowing you to browse the web and check emails from your room or the business center.
Does Best Western Capistrano Inn provide airport shuttle services?
Yes, the hotel provides airport shuttle service for guests, making transportation to and from the airport convenient.
What are the check-in and check-out hours at Best Western Capistrano Inn?
The Best Western Capistrano Inn is open 24 hours daily, so guests can check in or check out at any time.
Where is Best Western Capistrano Inn located?
The hotel is located at 27174 Ortega Hwy, San Juan Capistrano, CA 92675, United States.
What brand is Best Western Capistrano Inn affiliated with?
Best Western Capistrano Inn is affiliated with the Best Western hotel brand.
What amenities does Best Western Capistrano Inn focus on?
The hotel prioritizes cleanliness, value, free internet access, and superior customer service to ensure a restful and productive stay.
Can you tell me about nearby attractions to Best Western Capistrano Inn?
Nearby attractions include San Juan Outpost, a concert venue where guests can enjoy live events, and San Juan Mountain Trails, perfect for outdoor enthusiasts interested in mountain biking and hiking.
How can guests enjoy outdoor activities near Best Western Capistrano Inn?
Guests can explore San Juan Mountain Trails, a nearby park and mountain area offering biking and hiking opportunities.
Where can guests experience live music near Best Western Capistrano Inn?
San Juan Outpost, a local concert venue near the hotel, offers live music and entertainment for guests to enjoy.
How might public attractions near Best Western Capistrano Inn enhance a guest's visit?
After a comfortable stay at Best Western Capistrano Inn, guests can visit nearby attractions like San Juan Outpost for concerts or explore the San Juan Mountain Trails for outdoor adventure, enriching their overall travel experience.