Business Details
About
Hotel
At the SureStay Plus by Best Western San Jose Central City in San Jose, CA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western San Jose Central City
2650 Monterey Hwy, San Jose, CA
95111, United States
Hours
Reviews
3.8
171 reviews
5 stars
79
4 stars
39
3 stars
19
2 stars
16
1 star
18
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several customers reported problems with cleanliness, including dirty bathrooms, ants, and cockroaches in rooms.
Customer Service
Mixed feedback on customer service; while some praised friendly staff, others reported rude receptionists and poor management.
Room Quality
Rooms were generally described as clean and comfortable, but some guests experienced issues with amenities like broken TVs and jacuzzis.
Breakfast Experience
Breakfast received positive remarks for variety and quality, though some noted limited options towards the end of their stay.
Parking and Location
Parking was frequently mentioned as a concern, with tight spaces and additional charges, while the location was noted for its convenience.
- SRSam RodriguezNov 14, 20255.0This hotel is a solid five stars. The quiet atmosphere was exactly what we needed for a genuinely peaceful stay. Our room was absolutely spotless every single day, we stayed here for a week, thanks to the dedicated housekeeping staff. Simply fantastic, a great start to the morning. I must also give a special mention to the professional and welcoming front desk assistant Harry & Kris; their attention to detail made our check-in process effortless. This property truly excels in providing a superior guest experience.
- KBKaren BalthaserNov 3, 20251.0🪳 Wasn’t there five minutes before a cockroach ran across the tv screen I asked for my money back and talked to the manager. He didn’t give me his name asked for a refund got the refund, but do not come unless you want to take cockroaches back to wherever you’re going to. Cockroaches are here STAY AWAY!! 🪳 🪳 I wrote this review on Expedia, but they didn’t put the truth and this is the truth
- MMMemeAug 24, 20251.0Let me first start by saying I had to wait over 45 mins to check in I’m coming from the game so had a long day was looking forward to a nice bath in this so called jet tub I’m not from here I mistakenly didn’t read the reviews the tub does not work and because I went through a 3rd I’m just assed pug I have to stay here it’s already 130 I’m so damn upset I paid extra for this I should have know when I pulled up
- LGLaura Ortega (GayShaGirl)Aug 8, 20255.0So if you can't afford the Holiday inn sure stay plus is just as great! The rooms are clean the beds are neat and comfortable, restroom is very clean. I found this place quite by accident and I won't stay anywhere else but here. I don't always have a lot of money in my pocket but I can always afford sure stay. Plus they have a little breakfast that they do complimentary. And if I do say so myself everything on the breakfast menu is what's in your kitchen pantry. A very comfortable stay. I highly recommend this place.
- JVJames VaughnJul 16, 20254.0Good room for the price. Just a little changing due to the front desk is inside the Holiday Inn.
Frequently Asked Questions About SureStay Plus by Best Western San Jose Central City
What time is check-in and check-out at SureStay Plus by Best Western San Jose Central City?
Check-in starts at 15:00, and check-out is at 12:00.
Is breakfast included at the SureStay Plus by Best Western San Jose Central City?
Yes, breakfast is available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, an accessible pool, and is mobility accessible.
Are pets allowed at the SureStay Plus by Best Western San Jose Central City?
No, pets are not allowed at this hotel.
Does the hotel provide complimentary Wi-Fi and parking?
Yes, Wi-Fi and free self-parking are available for guests.
What fitness and wellness amenities are available on-site?
The hotel features a fitness center with elliptical machines, free weights, treadmills, weight machines, a sauna, a hot tub, and an outdoor pool.
Is there a business center and meeting rooms available at the hotel?
Yes, the hotel has a business center and one meeting room available for guest use.
What are some nearby hotels if I want to explore other accommodation options?
Nearby hotels include Holiday Inn Express San Jose-Central City and Holiday Inn Express and Suites San Jose – Silicon Valley, both offering convenient alternatives in the area.
Are there dining options near the SureStay Plus by Best Western?
Yes, nearby dining includes Papa Johns Pizza and Chavez Supermarket, which offers Mexican cuisine and groceries.
What nearby recreational activities are available for guests?
Guests can enjoy paintball at Santa Clara Paintball and Paintball International, both located close to the hotel for entertainment.