Brand Certified
SureStay Plus by Best Western San Jose Central City
3.8(181 reviews)
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
Business Details
2650 Monterey Hwy, San Jose, CA
95111, United States
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
(408) 279-6600
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
http://bestwestern.com
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
About
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
HotelSureStay
At the SureStay Plus by Best Western San Jose Central City in San Jose, CA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
SureStay Plus by Best Western San Jose Central City
2650 Monterey Hwy, San Jose, CA
95111, United States
Hours
Certified by SureStay Plus by Best Western San Jose Central City • Mar 01, 2026
Reviews
3.8
181 reviews
5 stars
84
4 stars
40
3 stars
19
2 stars
17
1 star
21
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, including dirty bathrooms, unpleasant smells, and pests such as cockroaches and ants.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, many highlighted poor service at the front desk, including rudeness and lack of assistance.
Room Quality
Room quality varied significantly, with some guests appreciating the spaciousness and comfort, while others complained about maintenance issues and outdated facilities.
Breakfast and Amenities
The complimentary breakfast received positive remarks, but there were complaints about limited options and issues with other amenities like the pool and gym.
Parking Issues
Several reviews mentioned difficulties with parking, including tight spaces and unexpected charges.
- AAAlex AFeb 3, 20265.0Goog place for eep quiet nice am hapy dreams for big day
- MGMary GutierrezFeb 1, 20265.0The motel was full. The parking lot was full but I still managed to find a parking spot and I came in late 3 days.
- SKSunny KhaJan 4, 20261.0The room was OK, the bathroom was bad as the bodywash pump was empty as it was broken or something, My main complaint is the front desk customer services. Too terrible to give them even one star. The person who checked me in at 7 PM seemed uninterested in my business. He had sullen and gloomy face. This motel should not be called a Best Western.
- IIIsabelDec 22, 20251.0This is a run-down place. The room has an unpleasant smell. The lights at the vanity area with sink do not work properly; it took more than 30 minutes before the lights finally on. The front desk did not come to check the room after we called and asked for help. The bathroom shower tile is so dirty, with black stains--who knows what. This place should be closed down. I actually booked online for Holiday Inn Express, which was next building, but the booking kept on leading me to this Best Western place...so frustrated with the whole experience.
- TZTony ZDec 14, 20255.0Hidden jem really liked staying here.
Frequently Asked Questions About SureStay Plus by Best Western San Jose Central City
What time is check-in and check-out at SureStay Plus by Best Western San Jose Central City?
Check-in starts at 15:00, and check-out is at 12:00.
Is breakfast included at the SureStay Plus by Best Western San Jose Central City?
Yes, breakfast is available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, an accessible pool, and is mobility accessible.
Are pets allowed at the SureStay Plus by Best Western San Jose Central City?
No, pets are not allowed at this hotel.
Does the hotel provide complimentary Wi-Fi and parking?
Yes, Wi-Fi and free self-parking are available for guests.
What fitness and wellness amenities are available on-site?
The hotel features a fitness center with elliptical machines, free weights, treadmills, weight machines, a sauna, a hot tub, and an outdoor pool.
Is there a business center and meeting rooms available at the hotel?
Yes, the hotel has a business center and one meeting room available for guest use.
What are some nearby hotels if I want to explore other accommodation options?
Nearby hotels include Holiday Inn Express San Jose-Central City and Holiday Inn Express and Suites San Jose – Silicon Valley, both offering convenient alternatives in the area.
Are there dining options near the SureStay Plus by Best Western?
Yes, nearby dining includes Papa Johns Pizza and Chavez Supermarket, which offers Mexican cuisine and groceries.
What nearby recreational activities are available for guests?
Guests can enjoy paintball at Santa Clara Paintball and Paintball International, both located close to the hotel for entertainment.
Brand Certified Facts from SureStay Plus by Best Western San Jose Central City
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