Business Details
About
Hotel
Daily Mandatory Charge includes: State Tourism Assessment & HBID Assessment
Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, our 55,000 sq. ft. of flexible meeting and function space accommodates intimate celebrations or large-scale events. Signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities complete your stay. Visit our website to view a virtual tour.
Location
Hours
Reviews
4.0
691 reviews
5 stars
393
4 stars
105
3 stars
60
2 stars
46
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences were mixed, with some staff praised for their helpfulness while others were criticized for rudeness and lack of empathy.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including unclean rooms, stained linens, and reports of pests.
Room Condition
Guests noted that while some rooms were spacious and comfortable, many showed signs of wear and tear, with broken fixtures and outdated decor.
Noise Levels
Several customers reported excessive noise from nightlife and poor soundproofing, impacting their overall comfort.
Elevator Problems
Frequent complaints about malfunctioning elevators led to long wait times and inconvenience for guests.
- MAMridul Agarwal6 days ago1.0The website says 24 hour front desk but when I arrived at 1 am, I was made to wait an hour because there was no staff available Horrible service
- IAIbrahem AbuOudehNov 4, 20255.0Love it there, The team are very friendly specially, Ariana at the AJI she is the best kindest person made us very welcome.
- MWMichael WeitzmanOct 31, 20253.0I’ve traveled to over 70 countries and stayed in hundreds of 4–5 star hotels. I took a chance on Signia by Hilton San Jose since downtown options were limited — but I wouldn’t stay here again. It’s not terrible, but it falls well short of what should be a flagship Hilton property. Pros: The lobby is beautiful, though the rugs and floors were often dirty. My suite was large, and the bathroom remodel looked modern, though impractical — the floors were dangerously slippery, and only one bath mat was provided (oddly by the tub, not the shower). The gym is huge and well-equipped, and the locker room includes a sauna, but the steam room has been out of service for months (see other reviews) and cleanliness is poor. Breakfast was good, and the hostess was kind. Cons: Housekeeping is inconsistent — my room wasn’t serviced one day, and when I asked, I was told only two attendants were working for the whole hotel. Cleanliness overall is lacking: hallways never vacuumed, gym floors dirty, stains on the couch, and even a long hair on my bathrobe. Room quality feels unfinished: cheap paint jobs, loose carpeting at the trim, and sparse furnishings - like they could not afford to fully furnish the suite so it felt like a run down cheap motel room. The furniture was old and stained / scratched - felt dirty even if it was clean. The patterns and lighting gave me actual vertigo while in the room. Service feels indifferent — check-in was cold, and a staff member eyed me suspiciously afterward as if I didn’t belong there. Bar looks great but service varies — one bartender was friendly, another acted pretentious. Maintenance issues everywhere: crooked elevator buttons, smudged mirrors, cloudy water from the Nespresso machine. Overall: This property feels like a 2–3 star hotel wearing a 4-star badge. Corners were clearly cut in both renovation and staffing. The building has potential, but service, maintenance, and design quality all need serious attention. Next time, I’ll stay at a proper 5-star — even if that means renting a car to get downtown.
- DMDoyle MartinOct 28, 20255.0Great hotel, didn’t have any problems with it at all. Great location near the convention center.
- RPRohan PrakashOct 17, 20255.0Had a great experience here. During my wedding I lost an item and they went above and beyond searching through multiple rooms of ours behind the furniture and they were able to recover it. The fact that they looked multiple times and found it was incredible. This was all done by Millie and I really wanted to thank them for the effort and help.
Frequently Asked Questions About Signia by Hilton San Jose
Is Signia by Hilton San Jose the former Fairmont San Jose hotel?
Signia by Hilton San Jose is located on a site that was opened in 1987 as Fairmont San Jose. Signia by Hilton San Jose opened as a reimagined new hotel on April 7, 2022.
What is the nearest airport and the best way to get to the hotel from the airport?
The nearest airport is Norman Y Mineta San Jose International Airport (SJC). It is approximately 4 ½ miles away. It takes approximately 10 minutes to get to Signia by Hilton San Jose from SJC via car. There are rideshare and taxi services available at the airport.
What are public transit options nearby?
In the immediate vicinity of the hotel is a local light rail train and bus network (operated by VTA) that easily connects to the Caltrain and BART networks that service the greater Bay Area.
Is there a shuttle?
A local airport shuttle is not available. We recommend utilizing rideshare and taxi services.
What are the parking options?
Parking at the hotel is valet only, at a rate of $50 per day. There are nearby third-party parking garages and surface lots. Metered street parking is also available.
Are you pet friendly?
Yes. Pets are welcome for an additional fee.
What are dining options located in the hotel?
There are a number of dining options at the hotel:
Fountain Restaurant, AJI Bar & Robata, The Grill on the Alley and Market 170
Is there a lounge or managers reception?
We do not have a private lounge or manager’s reception.
Do you have a pool?
We have one pool. It is located outdoors on the rooftop of our fourth floor. It is open daily from 8 a.m. to sunset.
Do you have meeting rooms?
We have 14 meeting and event rooms, with capacity for up to 3,000 guests. There are also outdoor event spaces that can be available for meetings and events.
How do you make a reservation or check availability?
Visit www.signiabyhiltonsanjose.com or call (408) 998-1900
Do you have a business center?
There is currently not a business center. There are nearby professional printers that can assist with printing and business needs.
Do you have a concierge?
We do not currently have a concierge.
Do you have EV charging?
We do have onsite EV charging stations.
Can I send a package prior to my arrival?
Packages can be sent or received via our onsite shipping and receiving team. There are handling fees; for information, call (408) 998-3910.
Do you offer Wi-Fi?
We offer complimentary Wi-Fi for all guests in our lobby, and free Wi-Fi for Hilton Honors members. Premium high-speed Wi-Fi is available for purchase.
Is there laundry available?
We have laundry and dry-cleaning services available for an additional fee.
What types of rooms do you have?
Our hotel has 541 guest rooms from standard 450 sq. ft. king and double bed rooms to a soaring 5,000 sq. ft. top-floor suite.
How many floors?
Our hotel has 20 floors.
What amenities are available in the room?
Guest rooms include a Nespresso coffee maker, hot water kettle, large HDTV, refrigerator, spacious vanity, large workspace, oversized windows, and residential style fixtures.
What are the hours of the gym?
Our Fitness Center is open to guests of the hotel 24 hours a day. It features Technogym and Peloton cardio and strength equipment, and steam and sauna rooms.
How far are you from San Jose McEnery Convention Center?
San Jose McEnery Convention Center is a 5 minute walk.
How far are you from SAP Center?
SAP Center is ¾ of one mile - a 15 minute walk.
How far are you from San Jose State University?
San Jose State University is ½ of one mile - an 8 minute walk.
How far are you from Levi’s Stadium?
Levi’s Stadium is 7 ½ miles - a 12 minute drive.
How far are you from Norman Mineta San Jose International Airport (SJC)?
Norman Mineta San Jose International Airport (SJC) is 4 ½ miles – a 10 minute drive.
How far are you from San Francisco International Airport (SFO)?
San Francisco International Airport (SFO) is 35 miles – a 30 minute drive.
How far are you from Oakland International Airport?
Oakland International Airport is 36 miles – a 40 minute drive.
How far are you from San Francisco?
San Francisco is 55 miles – a 50 minute drive.
How far are you from Napa?
Napa is 85 miles – a 90 minute drive.
How far are you from Santa Cruz?
Santa Cruz is 30 miles – a 40 minute drive.
What are the hours for Fountain Restaurant?
• M-F | 6:30 AM – 10:30 AM
• Sat & Sun | 6:30 AM – 2:00 PM
What are the hours for AJI Bar & Robata?
4:00 PM - 12:00 AM, daily
What are the hours for The Grill on the Alley?
• M-Th | 12:00 PM – 9:00 PM
• Fri | 12:00 PM – 10:00 PM
• Sat | 1:00 PM – 10:00 PM
• Sun | 1:00 PM – 9:00 PM
What amenities does Signia by Hilton San Jose offer for guests needing accessibility features?
Signia by Hilton San Jose provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with accessibility needs.
Are pets allowed at Signia by Hilton San Jose?
Yes, the hotel welcomes pets for an additional fee. Both cats and dogs are allowed.
Does Signia by Hilton San Jose provide parking options?
Parking at the hotel is valet only at a rate of $50 per day. There are also nearby third-party parking garages, surface lots, and metered street parking available.
Is there a swimming pool at the hotel?
Yes, there is one outdoor rooftop pool located on the fourth floor, open daily from 8 a.m. to sunset.
What dining options are available within the hotel?
The hotel offers several dining options including Fountain Restaurant, AJI Bar & Robata, The Grill on the Alley, and Market 170.
What are the check-in and check-out times at Signia by Hilton San Jose?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer fitness facilities?
Yes, there is a fitness center available free to guests, open 24 hours, featuring Technogym and Peloton equipment as well as steam and sauna rooms.
How can I make a reservation or check availability at Signia by Hilton San Jose?
Reservations and availability can be checked by visiting the hotel's website or calling (408) 998-1900.
What are some nearby dining and entertainment options accessible from Signia by Hilton San Jose?
Nearby you can enjoy Les Saisons Restaurant & Bar, The Lobby Lounge, McCormick & Schmick’s Seafood Restaurant, The Grill on the Alley, and Bijan Wine Bar. These provide great options for meals or drinks before or after your visit to the hotel.
What nearby attractions can guests visit when staying at Signia by Hilton San Jose?
Guests can explore Plaza de César Chávez Park across the street, San Jose McEnery Convention Center within walking distance, SAP Center about a 15-minute walk, and San Jose State University around an 8-minute walk away.
What public transit options are available near Signia by Hilton San Jose?
The hotel is near a local light rail train and bus network operated by VTA, which connects easily to Caltrain and BART networks servicing the greater Bay Area, providing convenient access for guests using public transport.