Business Details
About
HotelHampton Inn
We're off CA-85, blocks from Almaden Ranch Shopping Mall and restaurants. The San Jose Sharks at the SAP Center, McEnery Convention Center, and Santa Clara State University are all within eight miles. San Jose Airport SJC, Santana Row, and Winchester Mystery House are 11 miles from our hotel. Enjoy our complimentary breakfast and fitness center.
Location
Hours
Reviews
3.8
156 reviews
5 stars
79
4 stars
30
3 stars
13
2 stars
5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Mixed reviews on staff friendliness, with some customers reporting rude behavior and hostility, particularly from front desk staff.
Cleanliness Issues
Several guests noted cleanliness problems, including dirty carpets and unsanitary conditions in rooms and common areas.
Location Concerns
The hotel is conveniently located near shops and restaurants, but there are concerns about safety due to a nearby homeless encampment and reports of car break-ins.
Room Quality
Rooms are generally described as clean and comfortable, but issues with maintenance, such as noisy AC units and plumbing problems, were reported.
Breakfast Experience
Breakfast received positive feedback for variety and quality, although some guests noted that items ran out quickly.
- ERemily ricci4 days ago1.0This place was the WORST! My bedding was covered in makeup I had to change my own sheets cause they clearly did not. Once I did I noticed that the duvet cover is actually just a flat sheet so you are sleeping with the same insert as every other person who’s been in that room (unwashed). They really need to get actual duvet covers - super unsanitary. Our bathroom door also literally fell off the hinges.
- HHHester HDec 30, 20255.0Everything was good. The room was a little dark but clean and functional. AC/Heater was old and water pressure low. Other than that it wasn't bad. Close to many places to ear. We had a pretty pleasant stay.
- AMAngel MendozaDec 29, 20251.0Got scammed by this location. Made a reservation. When I attempted to check in, I was told that the hotel was over booked and that the hotel was supposed to call me and tell me that my reservation needed to be cancelled by them. I never received a call from them. I was also told I would not be charged but I did get charged. When trying to get my refund, the manager said that they were not over booked that night and that I attempted to cancel my reservation which is a blatant lie. They are refusing to refund me. Would not recommend location and will not be coming back.
- PPPAOLA PIMENTELDec 22, 20253.0Muy bueno el hotel, la ubicación, la comida solo un pequeño error que tienen a una señora MARIE atendiendo a los huéspedes (no deberían tener este tipo de personas en un lugar tan bueno como este hotel) Y sentí discriminación por parte de ella hacia mí simplemente por decirme que mi vestimenta era inadecuada para el hotel ( estaba en ropa deportiva) venía del gym y me dice que me ponga un abrigo Yo solo no me hospedé un día ni 2, llevo 1 semana hospedada en el hotel Para que ella tenga este tipo de tratos con los huéspedes Falta de respeto hacia mí y hacia mi esposo porque se lo dijo a él ya que no hablo inglés y él me tradujo. La verdad sólo por esa persona no recomendaría este hotel a nadie, yo vivo en San José y cuando me pregunten por el hotel diré la mala persona que tienen en servicio al cliente Marie
- DDdbhall23Dec 18, 20251.0This is the worst hotel experience I've ever had. My husband and I travel ALOT for work. We stay in several hotels often throughout the month all over the country. This was our first time at a Hampton Inn. Is was a comparable price and we thought let's give it a try. We booked and paid for our room weeks out. After a long day of work, we got to our hotel to check in to find out they canceled our reservations without even telling us! I don't blame the lady at the counter, but she very casually was just like "you've been canceled we're over capacity." I'm sorry, I paid you to hold my room. We made a deal When I gave you money! We're like homeless now. After sitting in our car for 45 minutes talking to priceline just to get my money back, because they had to call your stinking hotel to figure out why we were canceled and that took forever. I'm finally back at a Holiday Inn. They always treat me well. They've never canceled. And they got us in at midnight. And the guy at the front desk was nicer too.
Frequently Asked Questions About Hampton Inn San Jose Cherry Ave
What are the check-in and check-out times at Hampton Inn San Jose Cherry Ave?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Hampton Inn San Jose Cherry Ave offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast.
Is there a fitness center available at the hotel?
Yes, there is a fitness center available for free to guests.
Are pets allowed at Hampton Inn San Jose Cherry Ave?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking, accessible elevators, and is mobility accessible.
What type of parking is available at the hotel?
Self-parking is available for guests at no extra charge.
Does Hampton Inn San Jose Cherry Ave provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
What nearby shopping and dining options are available around the hotel?
Guests can visit Almaden Ranch shopping center and cinema, Bass Pro Shops for sporting goods, and numerous restaurants such as Panda Express, MOD Pizza, and Pho Kitchen within close proximity.
Are there nearby fitness and wellness centers near the hotel?
Yes, you can find City Sports Club gym and Hydration Room medical spa nearby for fitness and wellness needs.
How can nearby attractions like the SAP Center and Santana Row enhance a guest's stay?
The SAP Center offers San Jose Sharks hockey games and events within eight miles, while Santana Row, 11 miles away, provides shopping and dining for guests to enjoy before or after their stay.