Business Details
About
Hotel
We're off CA-85, blocks from Almaden Ranch Shopping Mall and restaurants. The San Jose Sharks at the SAP Center, McEnery Convention Center, and Santa Clara State University are all within eight miles. San Jose Airport SJC, Santana Row, and Winchester Mystery House are 11 miles from our hotel. Enjoy our complimentary breakfast and fitness center.
Location
Hours
Reviews
3.9
149 reviews
5 stars
77
4 stars
30
3 stars
12
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests appreciated the cleanliness of the rooms, although some reported issues with dirty carpets and inadequate housekeeping.
Staff Service
Customer service experiences varied widely; while some guests praised friendly staff, others reported rude interactions and poor service.
Location
The hotel is conveniently located near shopping and dining options, but concerns were raised about safety due to a nearby homeless encampment.
Amenities
Guests enjoyed the breakfast offerings and gym facilities, but there were complaints about the lack of basic amenities like water in rooms and issues with hot water.
Management Issues
Several reviews highlighted dissatisfaction with management's responsiveness to complaints and overall maintenance of the property.
- JMJeremiah Morris6 days ago5.0Actually, the custom home builder expertise and great design ideas have created spaces that perfectly fit our lifestyle needs. The on-time and on-budget delivery was exactly as promised and the beautiful final results exceed expectations. This local contractor you can trust has earned our highest recommendation and future business.
- CGCassandra GoNov 8, 20254.0The room very clean which is the most important to me. The towels werent harsh which is nice. Parking was spacious. The free breakfast was typical. Wifi connection was good. Only thing i have to say is the tub was slippery and i almost slipped so maybe they could add a bathmat or something.
- MRMelissa ReamNov 5, 20251.0Worst Hilton experience. Had three rooms prior to check in and unfortunately had the news day of that one room was canceled. Upon check-in , when inquiring , if that third room was feasible was met with hostility and told “I needed to share the rooms the room” . Hospitality was awful; late night guests looked for the complimentary dispensary water which was out; and the front desk workers couldn’t be bothered to fill up the water (which there were two workers by the way). When for water bottles at night, since water was out, we couldn’t even get those as Hilton honor member, because they were “out”; but they were happy to charge us for some. Be aware- you needs to ask for extra towels and items because staying over night they will NOT automatically clean, replenish or make your room up. Stay away.
- CCChris CagleOct 16, 20255.0There is or was a homeless camp across the street but I think the city is cleaning it up or at least reducing people in tents. The hotel is great and can’t really help how the city handles the homeless. Rooms are clean, price is good, service is good. I feel like the current 3.8 star rating isn’t reflective of this place overall when you consider the value for your money.
- TNTaelor NormanOct 10, 20255.0We always stay at this hotel when we are in San Jose. Rooms are always clean and you feel welcomed. The area is also nice with plenty of shops/food within walking distance.
Frequently Asked Questions About Hampton Inn San Jose Cherry Ave
What are the check-in and check-out times at Hampton Inn San Jose Cherry Ave?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Hampton Inn San Jose Cherry Ave offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast.
Is there a fitness center available at the hotel?
Yes, there is a fitness center available for free to guests.
Are pets allowed at Hampton Inn San Jose Cherry Ave?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking, accessible elevators, and is mobility accessible.
What type of parking is available at the hotel?
Self-parking is available for guests at no extra charge.
Does Hampton Inn San Jose Cherry Ave provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
What nearby shopping and dining options are available around the hotel?
Guests can visit Almaden Ranch shopping center and cinema, Bass Pro Shops for sporting goods, and numerous restaurants such as Panda Express, MOD Pizza, and Pho Kitchen within close proximity.
Are there nearby fitness and wellness centers near the hotel?
Yes, you can find City Sports Club gym and Hydration Room medical spa nearby for fitness and wellness needs.
How can nearby attractions like the SAP Center and Santana Row enhance a guest's stay?
The SAP Center offers San Jose Sharks hockey games and events within eight miles, while Santana Row, 11 miles away, provides shopping and dining for guests to enjoy before or after their stay.