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Hampton Inn San Jose Cherry Ave

3.8
(161 reviews)

Business Details

5190 Cherry Ave, San Jose, CA
95118, United States
(408) 266-3535
https://www.hilton.com/en/hotels/sjcerhx-hampton-san-jose-cherry-ave/

About

HotelHampton Inn
We're off CA-85, blocks from Almaden Ranch Shopping Mall and restaurants. The San Jose Sharks at the SAP Center, McEnery Convention Center, and Santa Clara State University are all within eight miles. San Jose Airport SJC, Santana Row, and Winchester Mystery House are 11 miles from our hotel. Enjoy our complimentary breakfast and fitness center.

Location

Hampton Inn San Jose Cherry Ave
5190 Cherry Ave, San Jose, CA
95118, United States

Hours

Reviews

3.8
161 reviews
5 stars
82
4 stars
31
3 stars
14
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about dirty rooms, unclean bedding, and unsanitary conditions in bathrooms.

Customer Service

Several customers reported rude or unhelpful staff interactions, particularly with a front desk employee named Marie.

Safety Concerns

Guests expressed worries about vehicle break-ins and the presence of a homeless encampment nearby, impacting their sense of security.

Mixed Experiences

While some guests enjoyed their stay and praised the location and amenities, many others reported significant issues that detracted from their experience.

Management Response

There were complaints about a lack of follow-up or compensation from management regarding issues raised by guests.
  • JB
    JOHN BELUSHI
    Feb 22, 2026
    5.0
    Close to the airport bass pro shop in the same parking lot to kill some time. Room was great breakfast was great. Tall shower head big restroom. 24 hour gym 24 hour coffee and juice in lobby. Management took care of a couple request before check in . Deserves better than 3.8 ☆
  • FH
    Fred Herr
    Feb 2, 2026
    3.0
    Have stayed here twice. First time they did not have the king bed room I reserved, told me they were really busy. Not sure the point of a reservation then? They did give a partial refund. Second time we stayed two nights and we got the room we reserved. The hotel is being refreshed which is good, new AC units were being installed, bathrooms were already refreshed. Hopefully room furniture is next as it’s dirty and stained looking. Biggest word of caution is vehicle break ins. It’s not the hotels fault but parking there is not safe. Their lot and the neighboring shopping centers lots all say to remove valuables and park at your own risk. On our second night my enclosed car trailer was broken into along with another guests vehicle. Trailer was parked right under the light pole too. The other guests vehicle was right up against the hotel. Obviously not a safe place to park your vehicle overnight.
  • ER
    emily ricci
    Jan 8, 2026
    1.0
    This place was the WORST! My bedding was covered in makeup I had to change my own sheets cause they clearly did not. Once I did I noticed that the duvet cover is actually just a flat sheet so you are sleeping with the same insert as every other person who’s been in that room (unwashed). They really need to get actual duvet covers - super unsanitary. Our bathroom door also literally fell off the hinges.
  • HH
    Hester H
    Dec 30, 2025
    5.0
    Everything was good. The room was a little dark but clean and functional. AC/Heater was old and water pressure low. Other than that it wasn't bad. Close to many places to ear. We had a pretty pleasant stay.
  • AM
    Angel Mendoza
    Dec 29, 2025
    1.0
    Got scammed by this location. Made a reservation. When I attempted to check in, I was told that the hotel was over booked and that the hotel was supposed to call me and tell me that my reservation needed to be cancelled by them. I never received a call from them. I was also told I would not be charged but I did get charged. When trying to get my refund, the manager said that they were not over booked that night and that I attempted to cancel my reservation which is a blatant lie. They are refusing to refund me. Would not recommend location and will not be coming back.

Frequently Asked Questions About Hampton Inn San Jose Cherry Ave

What are the check-in and check-out times at Hampton Inn San Jose Cherry Ave?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Does Hampton Inn San Jose Cherry Ave offer free breakfast?

Yes, the hotel provides a complimentary buffet breakfast.

Brand Certified Facts from Hampton Inn San Jose Cherry Ave

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Certified March 01, 2026Yext Knowledge Graph
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