Hayes Valley Inn

Reviews

• BZ

  Bobby Zhang

  Mar 23, 2026
  1.0
  This is a dangerous place to stay: you need your phone to get into your room. If you forget your phone inside your room, you cannot get back in and need to get someone else call a number to get someone to open your door, because there's no phone in the common area. It's fairly empty and if you can't find someone else, you need to go outside onto the street to find someone. I forgot my phone in my room 2-3 nights in a row when I went out to brush my teeth late at night. Tonight, I had to ask a stranger in the street to make the call, which is especially dangerous for us both because there are a lot of visibly mentally ill homeless people wandering around at night in this area. This hotel should be shut down because it's a danger to its guests.
• KY

  Kai-Lin Y

  Jan 16, 2026
  2.0
  Unfortunately, my experience was far below the standard advertised, and several issues made my stay both stressful and unsafe. I would like to bring the following matters to your attention: Lack of Advertised Amenities: Reliable Wi-Fi was a primary requirement for my booking. Despite being advertised, the Wi-Fi was non-functional for the duration of my five-day stay. Additionally, the OpenKey app failed to work entirely, forcing me to seek manual assistance every time I needed to access my room. The TV failed to work due to no wifi and no cable. Property Maintenance & Damage: There was wet paint in the main lobby and staircases. Consequently, my jacket was stained and ruined. Furthermore, a fire alarm went off at 1:00 AM during the stay, which was incredibly disruptive. Hygiene & Safety: The condition of the shared bathrooms was unsanitary and poorly maintained. More concerningly, I encountered massive bugs inside my guest room, which is completely unacceptable for a hospitality establishment. Given the accumulation of these issues—specifically the breach of advertised services (Wi-Fi/Keyless entry), the damage to my personal property (jacket), and the lack of basic cleanliness—I am requesting a partial refund for my stay. I believe this is a fair resolution considering the significant inconvenience and the cost of replacing my ruined clothing.
• MK

  Mantas Kandratavičius

  Dec 31, 2025
  1.0
  Shared kitchens and bathrooms already set the bar low here, and instead of fixing issues the staff sends threatening emails about locking the kitchen overnight, which says a lot about their management style. What completely crosses the line is the rat infestation: I discovered it the day I put leftovers on the floor and rats showed up instantly to join in on the meal inside the room. An email complaint was met with five days of radio silence, and when I finally called reception the response was a blunt “so what do you want us to do?”, followed by a promised callback that never came. On a second call I was told they could “look into it,” but there was no offer to change rooms to something more sanitary or even a partial refund for the remaining week, and no solution whatsoever, leaving me to enjoy the rest of my stay with my new grey roommates. This isn’t bad service, it’s negligence, and anyone considering staying here should seriously reconsider.
• JJ

  Jodie Jacobs

  Nov 2, 2025
  5.0
  Clean rooms and great location. Honestly a really cute inn.
• ES

  ELAINE SMITH

  Oct 21, 2025
  2.0
  This hotel advertised a communal kitchen Not communal bathrooms And showers.This hotel is also NOT ADA/HANDICAP friendly. There are no elevators in the hotel and very modest handrails. As a new knee replacement recipient lugging luggage up and down stairs was not conducive to my needs.They need to be more clear on the amenities and limitations of this hotel.

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