SureStay by Best Western San Francisco Marina District

Reviews

• HG

  Hiliana Garcia

  Feb 23, 2026
  2.0
  Los empleados son super groseros, no se esfuerzan en nada en entender a uno que hala español, no limpian el lugar del desayuno, que es muy limitado en lo que ofrecen y en el tiempo… exato dan las 9:30 y aunque estes ahi llegan y quitan todo de manera super grosera, ademas que las aguas las cobran🫠 estuvimos una semana y en domingo no hicieron limpieza, entraron a llevarse las toallas y no dejaron unas limpias.. se tardaron horas en llevarnos unas y de mala gana. Lo peor… una vez hecho el check out… intentaron en varias ocasiones hacer un cargo a mi tarjeta de cobro de botellas de agua que NO eran de su refri… nosotros ya las traiamos. Me parece super delicado que te gan nuestros datos para hacer esos cargos NO correspondientes… ademas que aun no han hecho la devolucion del deposito que se dejo🥴. Lo del estacionamiento es verdad.. te cobran por noche y no se hacen responsables… creo deberían ser honestos y publicarse como un hotel mas basico porque si es muy deficiente a lo que anuncian a lo que dan
• KK

  Karhla

  Feb 18, 2026
  5.0
  Update: Can’t get through to Owner regarding problem I had. Have been trying for near 2 weeks. Will update review. Below about 3 Front Desk Receptionists: Present, Accomodable, Kind, Smart, Nearby, Reliable, Reasonable, and Sweet. 1 General Manager: Attentive, Nice, Thorough, Professional, and Considerate. Property: Food, Fresh, Warm, Colorful, Bright, Low Price, Hospitable, Fresh Laundry, Best Western Branded Products, and Clean/Private Everything. Staff: Above & Beyond to welcome you, and keep you safe. Thank you!
• NL

  Neil Lundy

  Feb 12, 2026
  1.0
  The location of the hotel is satisfactory, and the rooms are livable. However, the management practices are deceptive. I booked a room for three nights, and on the second day, at approximately 11:00 AM, I inquired about the possibility of checking out early, which was before the scheduled technical checkout time. I requested to remove the last day of my stay due to an unexpected work meeting that required me to be out of town. I asked the management if they would charge me for the night of my departure, and they assured me that they would not. Upon reviewing my transactions on my bank card, I discovered that I had been charged for all three nights. I contacted the hotel, and the associate informed me that he remembered the situation. He assured me that he would speak with the manager to request a refund and would email me a receipt once the refund has been processed. However, I have not received any updates since then, and the transaction has not been refunded on my card. Once I receive the refund and the room has been credited back to my account, I will revise my review.
• RK

  Rebecca Kuklinski

  Feb 12, 2026
  2.0
  Very noisy; party atmosphere; cheap; decent location
• DD

  Daren D

  Jan 8, 2026
  3.0
  Spontaneous trip meeting a recent new friend was on the docket. I was looking for a balance of economy & comfort; this place kind of stood out. The limited onsite free parking is a nice touch, albeit fairly narrow (compact or mid-size vehicles only recommended); otherwise, I just parked in the garage nearby down the street. They could better optimize use of the entry space for 1-2 cars during full capacity; backing in from side street also not too difficult waiting for blockages to move. The building felt a bit dated and stale but overall doable (even if I passed a wandering rat at night on street level stair entrance, haha). The morning lobby has a stuffy scent from the breakfast setup. My room door didn't close smoothly outside (you had to pull it harder in a certain way). The fridge made an annoying background noise that took hours to figure out that it was the freezer unit so I just turned the setting off at 0 which basically renders it useless (I didn't need the fridge anyway). The bathroom floor door trim was loose. The shower curtain wall brackets weren't done well nor secured. The sink dripped even when it was off. The HVAC control cover fell off when I opened it... now the good stuff! Pretty comfortable bed with soft ambient back light and really good cable TV. Neighbors: overall fairly normal except certain guests talking out loud in the center corridor after midnight. Unfortunately for my friend hanging out the 1st night, all those noises at night discouraged her from staying with me. Staff was just ok and cordial. I'd try again with a good deal but otherwise hard pass on this place.