Location
The hotel is praised for its excellent location near Chinatown and Union Square, making it convenient for exploring the city.
Staff Service
Many reviews highlight the friendly and accommodating nature of the staff, with specific mentions of individuals who provided exceptional service.
Room Quality
Guests noted that while the rooms are clean, they are often small and some reported issues with odors and outdated facilities.
Breakfast Experience
The complimentary breakfast received mixed reviews, with many guests finding it lacking in variety and quality, often leading to overcrowding in the lobby.
Additional Fees
Several customers expressed frustration over unexpected additional fees, including resort fees and charges for basic amenities.