Business Details
About
HotelWedding VenueConference CenterBusiness Meeting Locations
Location
Hotel Spero, Vignette Collection by IHG
405 Taylor Street, San Francisco, CA
94102, United States
Hours
Reviews
4.0
1,496 reviews
5 stars
628
4 stars
499
3 stars
196
2 stars
81
1 star
92
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the helpful and friendly staff, particularly at the front desk and housekeeping.
Location Concerns
The hotel is situated near the Tenderloin district, which some guests found unsafe or uncomfortable due to the presence of homelessness and street noise.
Room Quality
While some guests appreciated the cleanliness and comfort of the rooms, others reported issues with outdated decor, uncomfortable beds, and noise from neighboring rooms.
Service Issues
Several reviews highlighted poor service experiences, including unresponsive front desk staff and issues with billing and refunds.
Amenities and Fees
Guests noted hidden fees and dissatisfaction with the amenities provided, such as the lack of in-room coffee makers and the perceived value of the resort fee.
- JOJavier Mauricio Ortiz-Estevez2 days ago5.0Amazing boutique hotel. Affordable, clean and stylish.
- AAAshley2 days ago5.0I stayed at the Hotel Spero for a couple of days while attending a conference at the Moscone Center, and it was great! The staff were super friendly, and the service was great the whole time. My room was clean and comfortable, and housekeeping always did an awesome job. The walk to the Moscone Center wasn’t bad and overall pretty safe. There are plenty of good restaurants nearby, and Union Square is just a short walk away. Overall, it was a great stay, and I’d definitely come back next time I’m in town.
- JJJoeNov 14, 20255.0Had a great 3 night stay for a weekend away. Staff were incredibly nice and helpful. On our checkout morning, we had issues with our key card not working and had to get it reset at the front desk. They reset it, only for it to still not work. They walked us up to our room with their master key and offered to extend our checkout time due to the inconvenience. We didn't expect that and ultimately decided not to take up their offer, but the thought really made our stay a great experience. Our room was on the 10th floor. Water pressure is good and hot water came in seconds. Decor is pleasing and nothing like the drab IHG sister buildings of Holiday Inn. It is on the outskirts of the Tenderloin but if you walk east and north you'll be fine. We walked a block south in the early afternoon and the sidewalk was lined with homeless folk. They didn't bother us at all but just mind your surroundings. Very quick walk to Union Square and a short walk to the Bart station for SFO.
- TJThomas Murray JrNov 8, 20255.0This is my 2nd stay at this IHG Hotel. The service here just gets better and better. I would like to specifically mention Anna and Kathryn, for their kindness and overall excellence at their job. Also, Jay, when I checked in, was super nice and accommodating. The hotel is an old, grand building, and the lobby is spectacular, if you stop and take a look at the ceiling. The rooms are a little on the smaller, cozy side, and the beds are super-comfortable. The bathrooms in the rooms are modern and everything worked great. The location is a little sketchy, so always be aware of your surroundings, but that is pretty normal nowadays no matter where you go in San Francisco. In all, I'd stay here again, and give this property a Five Star review.
- AAAnitaOct 28, 20252.0Entry way is pretty. Staff is helpful. Rooms are clean. Cleaning staff are lovely.Price was ok for SF. Got the parking package which is located next to the hotel. Now the not so good. The pillows suck. Plumbing makes random squeaks and noises whenever a neighboring room or floor above is showering. The noise and yelling from the street is constant. Neighborhood is dicey. Watch where and when you walk.
Frequently Asked Questions About Hotel Spero, Vignette Collection by IHG
Does Hotel Spero, Vignette Collection by IHG allow pets?
Yes, pets are welcome at Hotel Spero, including dogs, but cats are not allowed.
Is there a bar available at Hotel Spero?
Yes, Hotel Spero features a bar for guests to enjoy.
What are the check-in hours at Hotel Spero?
Hotel Spero is open 24 hours daily, so guests can check in at any time.
Does Hotel Spero offer housekeeping and laundry services?
Yes, the hotel provides full-service laundry for guests.
Are digital room keys available at Hotel Spero?
Yes, guests can use digital guest room keys for convenient access.
Is there a fitness center at Hotel Spero?
Yes, guests have access to a fitness center during their stay.
How many meeting rooms does Hotel Spero have?
Hotel Spero has 6 meeting rooms available for conferences and events.
Are single-use plastic straws and water bottles used in the hotel?
No, Hotel Spero has banned single-use plastic straws and water bottles to support sustainability.
What nearby parking options are available around Hotel Spero?
Guests can use nearby parking facilities like Ace Parking, ACE Parking Garage, and California Parking for convenient vehicle parking.
Are there dining options close to Hotel Spero?
Yes, nearby dining options include Jasper's Corner Tap and Kitchen, Marrakech Restaurant, Bar and Hookah Lounge, and Million Thai Restaurant, offering a variety of cuisines and atmospheres.
What entertainment or cultural venues are near Hotel Spero?
Nearby entertainment venues include the Marrakech Magic Theater and San Francisco Magic Theater, where guests can enjoy live performances and shows.