Holiday Inn San Francisco-Golden Gateway by IHG

Reviews

• MA

  MR . Amin

  4 days ago
  1.0
  - موقع استراتيجي . - المواقف بمقابل مالي . - اسوئ ما الفندق انه ياخذ تأمين ( ١٠٠) دولار مقابل الليلة . هذا مبالغ فيه . الغرف ضيقة وقديمة . خدمة متوسطة . فإذا حجزت خمسة ايام . راح يأخذ ٥٠٠ دولار. واذا ١٠ ايام ١٠٠٠ دولار . وطبعا هذا لا يحدث غير في هذا الفندق ، على مستوى العالم . وطبعا لن ترجع لك هذه الاموال الا بعد شهرين. وراح يقلو لك حسب البنك . ١٠٠ دولار تأمين في الليلة سعر مبالغ جدا جدا . سبب تقيمي هو سياسة ١٠٠ دولار مقابل الليلة . This is the strangest hotel policy in the world. A security deposit of $100 USD per night. This means that if you book for five days, the amount will be $500, and if you book for ten days, it will be $1000. This policy exists only at this hotel worldwide.
• HE

  hani elmuwaqqet

  Jan 4, 2026
  1.0
  My name is Hani I stayed at Hotel couple of nights on 22 & 23 December it was worst experience ever in Hotel this Lady her name is Elizabeth she’s a Philippino working at lobby breakfast she said bad words and was disrespectful & rude to everyone she thinks everybody is thief try steal food or coffee she even follow us everywhere you go she stops my son twice she came to our food table 3 times That make me mad & upset And stopped my sister in law carrying coffee cup ask her did you pay for the coffee i told her we reregistered at entrance ,I complained for manager on Desk but he didn’t do anything like agree what she do I think he’s Filipino too they assume we try to eat for free that’s really bad, my coffee machine doesn’t work at the room I paid 105 dollars for breakfast for 3 of us they even charge us 55 dollars a parking a day and by the way elevator stop with my son, the parking Garage smell urine
• RT

  Redwood T

  Dec 31, 2025
  5.0
  You can’t best the location and convenience of this hotel. The staff was awesome. It was the fastest check in experience I’ve had at a hotel. The parking situation is wonderful. They have security staff walking the area. You should still be careful to not leave anything but the structure is secure and well lit. Not dirt or scary. Just take your time and use huge mirrors to park. The only downside is the elevators were slow and only a couple of them were in service but other than that it was all good. I guess the bed could have been nicer. It felt a bit worn out. But again, for the price and convenience I would definitely stay here. We had a low floor facing van Ness and the noise was not too bad. A couple of sirens by it’s a big city so par for the course.
• LL

  Lily

  Dec 21, 2025
  1.0
  Our stay at this hotel was extremely disappointing from start to finish. We specifically booked queen beds, but upon arrival we were given full-size beds instead. When we brought this to the staff’s attention, nothing was done to fix the issue. The room itself was in poor condition. The TV stand was broken, making the room feel unsafe and neglected. On top of that, several amenities that were clearly listed online were not provided at all. We also paid extra for upgrades, yet none of them were honored. Even after showing proof of purchase, the staff still refused to follow through on what we paid for. The lack of accountability and customer service was frustrating and unprofessional. Overall, this hotel does not deliver what it promises. Between the incorrect room setup, broken furniture, missing amenities, and ignored upgrades, this stay was absolutely not worth the money. I would not recommend this hotel to anyone looking for a reliable or comfortable experience.
• NS

  Naz Stobe-Kirst

  Dec 20, 2025
  4.0
  Incredible views! Oldish building but nicely laid out. Rooms are somewhat small but perfectly adequate: big bed, huge window, climate control, hot shower, k-cup machine, clean bathroom, in room safe. There is a fine desk to do work on. Room could use a second chair. The room cleaning service people are really great, super nice, hard working. It would help to speak Spanish as well as Chinese so you can get specific things like towels or coffee pods. Breakfast downstairs is buffet, excellent looking and smelling but $38 per person. Sometimes I just want their oatmeal porridge with fresh fruit - but that price is not worth it! Downstairs shop with anything you need, but bring lots of money! Prices are through the roof. Most excellent feature of this hotel: the 24 hour gym and the gorgeous pool. Also laundry facility available.

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