Four Seasons Hotel San Francisco at Embarcadero

Reviews

• ZE

  ZYRUS ERETAIL

  Nov 17, 2025
  5.0
  The room felt like a little personal space where I could unwind. Everything was clean, the bed was comfortable, and the lighting made the room feel relaxing. I loved how quiet the place was — no disturbance from outside or the hallway. The staff was polite, and they made check-in and check-out very simple.
• BJ

  Brian Johnson

  Nov 16, 2025
  5.0
  What can you say, it's the four seasons. It is the best of best, the Michael Jordan of Hotels. The views and service we impeccable. If you eat in the restaurant downstairs, order the artichoke, it should be it's own food group. Thanks for a great stay.
• JM

  Joe Murray

  Nov 14, 2025
  5.0
  What can you say about four seasons? It’s a great hotel chain. They’re all good. A bit over the top as far as expense goes but worth it.
• SW

  Stevenson Will

  Nov 2, 2025
  5.0
  Hotel is in the heart of the city. Staff is very professional and accommodating. Highly recommend!
• SS

  Susan

  Oct 15, 2025
  4.0
  My friend and I spent three nights here during a girls’ weekend in San Francisco, and while there were definite highlights, a few issues kept the stay from feeling truly five-star. Let’s start with the positives, and there were many. The staff was outstanding from the moment we arrived: warm, professional, and remarkably well-trained. Gavin at the desk was a welcome delight every time we passed him. And our pre-arrival requests were all honored without any necessary follow-up. Check-in was seamless, communication through the app was prompt and courteous, and any requests were handled with genuine care. The room itself was comfortable and well-appointed, with plush bedding, crisp linens, and amenities that felt fresh and thoughtfully maintained. We were lucky enough to be on a top floor with a sweeping view of the bay and Alcatraz; and since it was Fleet Week, we even had front-row seats to the air show right from our window. Truly unforgettable. That said, a few aspects fell short of the standard I typically associate with the Four Seasons brand. The hotel lacks inviting common spaces, aside from the restaurant, there isn’t really a lounge or sitting area for guests to unwind. The lobby is functional but not designed for lingering, and the few sofas near the restrooms don’t create much of an atmosphere. Food quality was another area that could use attention. Room service and restaurant offerings were somewhat limited, and several breakfast orders arrived either overdone or undercooked. Small requests like omitting meat were overlooked more than once. Nothing was inedible, but the meals didn’t live up to the level of refinement one expects from a property of this caliber. A few operational issues also impacted comfort. (Before I list them out, I do want to say that I appreciate the night manager Daniel emailing to apologize for them the evening I checked out and prior to my posting this review, but after I began drafting it. Four Seasons is great at record keeping and owning missteps. I just wish there had been amends made in the moment.) Our room was adjacent to the elevator shaft, and the mechanical hum from the high speed elevators was noticeable, especially at night. I’d strongly recommend requesting a room farther from the lifts. Additionally, the air vent above our bed was so dusty that it released visible particles onto the bedding and on my belongings on the side table two days in a row. Maintenance responded quickly to replace the filter and housekeeping handled cleanup efficiently, but as someone with asthma, it made for a restless night. Finally, the water in the building was shut off for “essential maintenance” during our stay; initially announced as a one-hour disruption, but it lasted several. While I understand maintenance is sometimes unavoidable, it was not ideal. In the end, this property delivers on service, cleanliness, and professionalism, hallmarks of the Four Seasons brand, but it didn’t quite reach the flawless experience I’ve had at other Four Seasons locations. For a future visit to San Francisco, I might consider the city’s other Four Seasons property, or even the St. Regis or Ritz-Carlton, for a comparable stay that might offer a more consistently polished experience. My friend and I still had a great weekend and the memories of viewing the Fleet Week air show from the 48th floor won’t soon be forgotten.

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