Many guests reported issues with cleanliness, including dirty floors and unkempt bathrooms, although some praised the overall cleanliness of their rooms.
Staff Service
The staff received mixed reviews; while many guests highlighted friendly and helpful service, some reported rude interactions and poor management.
Comfort and Amenities
Guests had varied experiences with room comfort, with some enjoying the beds and amenities, while others found issues with noise, outdated decor, and maintenance.
Breakfast Quality
The complimentary breakfast was generally well-received, with several guests appreciating the variety, though some noted it was basic.
Location
The hotel is conveniently located near shopping and attractions, which many guests found appealing.
MT
M. Tan
Jan 1, 2026
3.0
More of motel type of Holiday Inn. Hallways are outside so when it rains it's wet(though it's covered)Big windows are facing the hallway and that was the only window. The room was dark but relatively clean and spacious. It had heavy scent of cleaning solution. Beds are firm spring coil bed which wasn't comfortable unfortunately. It had decent size fridge and microwave in the room. Standard breakfast, I appreciated the coffee machine that grinds new beans and brew for you. Overall if you are just using it as a stop-by on the way to somewhere, it should be ok.
Our new favorite hotel in the area. Highlights: 1. Quiet, fabulous sleep! 2. Spotlessly clean. 3. Fabulous shower and lighting in the bathroom. 4. Beautiful hardwood floors, very comfortable bed. 5. Full hot breakfast. 6. Well lit pool and hot tub in the evening. 7. New workout room. 8. Great parking, quiet location. The list goes on, all positive, no negative. We’ll be staying here on a regular basis.
Frequently Asked Questions About Holiday Inn Express & Suites San Dimas by IHG
What time is check-in and check-out at Holiday Inn Express & Suites San Dimas?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included with my stay at the hotel?
Yes, a free buffet breakfast is available for guests.
Are pets allowed at the Holiday Inn Express & Suites San Dimas?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas of the hotel.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking and elevators.
Does the hotel provide contactless check-in or checkout?
Yes, contactless check-in and checkout services are available.
What nearby places can visitors check out when staying at the hotel?
Guests can visit nearby spots such as Lucky Elephant Thai Cuisine for dining, Incycle San Dimas for bike rentals and sporting goods, and SoCal Cryo Wellness for spa and physical therapy services.
Is there parking available for hotel guests?
Yes, free parking is available for guests at the hotel.
Where can guests go for entertainment or fitness near the hotel?
Nearby options include TNT Top Notch Training Facility for fitness training, and Sharky's Scuba & Swim for sports and recreation activities.