SureStay by Best Western San Diego Pacific Beach

Reviews

• CG

  Colleen Grant

  4 days ago
  1.0
  We booked this hotel for 2 nights in May. The woman was unfriendly at check in and my husband kindly asked for not a ground floor room. We ended up on the ground floor in the PET room even though we did NOT have a pet. It was small dingy and dirty to say the least. It was so bad in that we left after the first night even though we had prepaid for it. There was also someone else’s vehicle parked 3 feet from our door so we had difficulty getting our luggage in and out. We have never had such a bad experience at a hotel. Please don’t waste your money.
• TI

  Tanner Iverson

  May 2, 2026
  5.0
  Overall wonderful. Yea, the rooms are super simple, but we came for price, not luxury. The breakfast was honestly plentiful with waffles, eggs, yogurt, and more. Gina at the front desk was also super friendly. So yea, we got a great price and really enjoyed our stay.
• VV

  Vitorin0Z

  Apr 17, 2026
  1.0
  A horrible hotel—absolutely no security. Do not stay here; you would just be throwing your money away. My bicycle was stolen one night while I was staying here; the hotel refused to accept any responsibility and acted negligently by refusing to show me the security camera footage.
• BC

  Barbie Canales

  Apr 12, 2026
  2.0
  I would never stay at this hotel again. The price was almost double but the Best Western a mile and a half away was. The room was tiny. Could barely get through to the bathroom the staff was not knowledgeable, the whole property was dirty and unkept. Ice machine did not work, breakfast was poor.
• BM

  Bea Mudryk

  Apr 9, 2026
  1.0
  We booked our stay for 2 nights as the reviews seemed good. The room we got had black mold growing behind the bathroom door and the room smelled of mold and mildew. We got in late and tried to sleep to no avail The air conditioner wasn't working either so the room smelled even worse. We tried to sleep but couldn't so at 2 am went to our vehicle to try.to get some rest. Both of us have allergies so we were feeling very sick and nauseous at that point. After complaining to desk, we asked if we could be moved to another room or we would have to.book at another hotel. The desk clerk said he understood but didn't even offer another room so we had to book another hotel. MY advice Do NOTstay there!! Ahh, Love your feedback manager, but why did you refuse to reimburse us our money for the 2nd nite stay we paid for? We had to book another hotel that didn't stink!!!

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