InterContinental San Diego by IHG

Reviews

• EC

  Elizabeth Conzo-Kershner

  3 days ago
  4.0
  Lovely property and as a Diamond Ambassador I had an upgrade to an excellent view. The rooms were clean with excellent amenities. Note: Club lounge is for club room members and reserve ambassador members. I was able to check-in early and appreciated that after a long morning of travel. The staff was polite and efficient. The dinner options on this property are great, but the lunch menu is sparse and the breakfast buffet is excellent but starts at 7.
• HZ

  Hua Zhang

  Apr 18, 2026
  1.0
  ​As an IHG Diamond Elite member and annual loung pass holder who stays at InterContinental properties globally, this was, without question, my poorest experience to date. I stayed here from April 17-19, 2026, while attending the AACR conference, and the service was a complete departure from the brand’s luxury standards. ​The Issues: ​Elite Benefits Denied: Despite holding Diamond status and an annual Lounge Pass, the hotel refused to honor any benefits. I was told that because I was part of a group business booking, my earned perks did not apply. This is an unacceptable policy that undermines the IHG loyalty program. ​Unprofessional Management: When I attempted to discuss the benefit denial, the management and staff were indifferent and unhelpful. There was no attempt at a solution-oriented approach; instead, I was met with total lack of courtesy. ​Inconsistency: I travel internationally for business and expect a baseline of hospitality that was completely missing here. The stay was so stressful and the management so dismissive that I chose to cut my stay short and move to another property. ​If you are an IHG loyalist or traveling for a high-stakes business event, be aware that this property may not recognize your status or provide the professional environment you expect from the InterContinental name.
• MK

  M K Kang

  Apr 9, 2026
  4.0
  Love the IHG family. Excellent location. Beautiful view of the habor and city views. We were lucky enough to see the sunrise and gorgeous twinkling city lights in the evening as well. As for cleanliness in the rooms , its average. The bed is comfortable but the pillows are horrible. The need NEW pillows. They were flatter then my pancakes. No neck or head support after using 6 pillows. My head was still resting on mlthe mattress. Not the restful night. This hotel is kid friendly. The breakfast buffet is great and convenient for our pickiest eaters... our kids. 😊 Our television in our room was operational, meaning broken. Engineer was in and out of our room for a couple hours but still wasn't able to fix it. Which was a blessing, it made my kids talk to eat other and at the same time argued with each other too. No movie night for us. However to be truthful, the quality of this hotel has definitely gone down hill since our last visit from 2 years ago. Our family ❤️ visiting San Diego quarterly but perhaps a different hotel going forward.
• RG

  Renee Gargasz

  Apr 8, 2026
  5.0
  Our trip started off a little bumpy but the customer service Noah displayed to resolve it truly was above and beyond. It was clear that he truly cared. And he recognized our military status which is always appreciated. Don’t sleep on this hotel. It’s right on the harbour and stunning. Beautiful design and immaculately clean. The pool is heated with incredible views. The gym had spin, yoga, and strength classes from a digital display which was such a treat. The food in the restaurant and club was excellent. It’s within walking distance of so much. The staff was friendly helpful and professional wherever we went. Great place to stay before and after a cruise as the terminal is across the street. Great fish market on Saturday just a short walk away.
• TP

  Traveler Phil

  Apr 7, 2026
  5.0
  This stay showed strong coordination and service detail. Ambassador recognition was handled clearly, and the front desk operated in sync during check-in. That alignment carried into the lounge and Vistal, where staff rotated across roles and maintained cohesion. The Grand Suite was well laid out with strong natural light and clear function. Housekeeping maintained the standard, with the suite consistently refreshed and restocked with detailed touches from Angie. The rooftop pool and deck added a resort layer. The water was clean and warm, the layout organized, and the waterfront views reinforced the setting. It could get busy at times. Vistal and Garibaldi provided a coherent and complementary dining experience. Vistal was energetic and attentive, while Garibaldi was quieter and more measured. Justin and Julie anchored the experience. The “Incredible Occasion” package was completed while we were out and matched the booking without issue, reflecting a proactive level of coordination and initiative. The location at Santa Fe Depot provides direct waterfront access and convenient transit. A reliable return point.

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