Business Details
About
Hotel
At the SureStay by Best Western San Diego Pacific Beach in San Diego, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western San Diego Pacific Beach
4545 Mission Bay Dr, San Diego, CA
92109-4920, United States
Hours
Reviews
3.4
812 reviews
5 stars
244
4 stars
193
3 stars
147
2 stars
83
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including blood on sheets, cockroaches, and a strong mold smell in rooms.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude and unaccommodating, particularly at the front desk.
Room Quality
Guests frequently mentioned that rooms were small, with poor soundproofing and uncomfortable beds, leading to a lack of restful sleep.
Breakfast Quality
The breakfast offerings were described as basic and often ran out quickly, with some guests expressing disappointment in the food quality.
Location and Value
The hotel is well-located near attractions and is considered affordable, but many guests felt that the quality did not match the price.
- SSshannon SNov 22, 20221.0The room they gave me was disgusting. Super dirty floor and the worst part was nasty bed sheets with multiple human hair on it. The bathroom fan made the loudest noise. Also they say the property is non-smoking but people were smoking in their room by their window. I talked to Andrew ( front desk), told him how dirty my room was. He didn’t even offer me another room or anything he only said that he still has to charge me and there’s nothing he can do about it. Very helpful.
- TGThomas GunnAug 25, 20195.0Upon arriving I was greeted right away by Jayson. The way he acknowledged us when we walked in we knew we chose the right hotel. He is the best desk clerk we have ever met. Very kind, friendly and knowledgeable. We checked in and went straight to our room. It was a bit small but very clean. Everything was top notch. Thank you Jayson for making our stay a great one!
- DIDella InfanteDec 19, 20184.0LOVE IT
Frequently Asked Questions About SureStay by Best Western San Diego Pacific Beach
Does SureStay by Best Western San Diego Pacific Beach offer free breakfast?
Yes, SureStay by Best Western San Diego Pacific Beach provides free breakfast to guests.
What are the check-in and check-out times at SureStay by Best Western San Diego Pacific Beach?
Check-in time is from 3:00 PM and check-out time is by 11:00 AM.
Is there free parking available at the hotel?
Yes, SureStay by Best Western San Diego Pacific Beach offers free self-parking for guests.
Are children allowed to stay for free at this hotel?
Yes, children 17 years old and under can stay for free at the hotel.
Does the hotel have an elevator and how many floors does it have?
Yes, the hotel has an elevator and has 3 floors.
Is Wi-Fi access available and is it free?
Yes, the hotel provides free Wi-Fi to all guests.
Are housekeeping services available at SureStay by Best Western San Diego Pacific Beach?
Yes, housekeeping services are available during your stay.
Are there nearby dining options close to SureStay by Best Western San Diego Pacific Beach?
Yes, there are dining options nearby including Sushi Ota, a Japanese restaurant, Lanna Thai Cuisine, and a Breakfast Room restaurant for breakfast and brunch.
What local conveniences are close to SureStay by Best Western San Diego Pacific Beach that guests might find useful?
Nearby conveniences include a 7-Eleven convenience store, Cloud Dry Cleaning & Laundry Delivery, and Redbox rental kiosks.
Are there any wellness or health services near SureStay by Best Western San Diego Pacific Beach?
Yes, nearby wellness services include Smiling Buddha Bodywork (acupuncture and massage), Three Pillars Acupuncture, and Manifest Health & Wellness.