InterContinental San Diego by IHG

Reviews

• FJ

  Fanfan J

  Jan 2, 2026
  2.0
  Overall stay was great, nice room and good location. This review is for one particular front desk Staff - Lov: I called in two days after my checkout date as I didn’t receive any invoice/receipt of my stay and wanted to request a copy. Lov pulled up my reservation based on my name and room number then asked for my credit card info for “privacy” purposes. I told her the number and she said it was wrong and wouldn’t proceed, even that I had the reservation charges billed on the credit card already. I asked if she could verify in other ways and she rejected and insisted that she couldn’t provide me any details because my credit card number was wrong, which was untrue because I was literally staring at this reservation charge on my credit card and its number while talking to her and repeated the number four times. After the frustrating conversation with Lov which wasn’t going anywhere, I requested to speak with a different staff and she said all were busy and nobody could assist. Then she hung up. I stayed at this hotel for four days and got billed for the stay, and only to call and request a receipt, and got rude and completely unprofessional treatment from this lovely Ms.”Lov”. The ridiculous part is, after Lov hung up on me, I called in later again and someone else at the front desk verified my info with no issue and requested my receipt to be sent to my email. Overall, stay was nice and other staff were nice except this terrible experience talking front desk woman Lov who was the worst front desk I have ever experienced.
• AP

  Aaron Priest

  Jan 1, 2026
  4.0
  Not quite a 4-star hotel due to just OK service, broken devices (e.g. half the treadmills), just OK facilities and just OK food choices. The rooms along the bay have nice views. And the rooms themselves are spacious and finished OK. Weirdly, our room had a tv attached to a metal rod which was bolted into the ground, presumably to minimize obstruct of the large glass window view. Wasn’t a big fan of that setup. The elevators were a mess: one set of elevators served the rooms, and floors 1-4; another set on the opposite side of the building served the ground floor and garages. Then there was the bizarre front desk location: on floor 3, NOT floor 1. Overall, the hotel was fine, but NOT a 4-star; more like 3.5.
• RC

  rated by maryam • food critic

  Dec 28, 2025
  5.0
  InterContinental San Diego is one of those stays that instantly makes your trip easier. The location is ridiculously convenient, steps from the marina and right in the middle of everything fun, so you can walk to entertainment, waterfront strolls, and last minute plans without thinking twice. The amenities genuinely deliver. The gym is impressive, the rooftop pool is warm and feels like a real escape, and the on site restaurants make it easy to keep the whole stay seamless. Service was strong throughout, polished and friendly, and the rooftop bar is the kind of iconic spot you end up talking about after you leave. The room itself is really solid. Modern and clean, but not trying too hard, and honestly it feels better than it looks. The mattress and pillows were genuinely comfortable, which matters most, and it made the whole stay feel easy and restful. I’d absolutely stay here again. More on social media: @ratedbymaryam
• YC

  Yujun Chen

  Dec 26, 2025
  1.0
  On Christmas Day (12/25/2025) around 4:05 PM, I reported an issue to the front desk agent Karina after checking into room 605. There was a leftover drink from the previous guest placed in front of our door, which clearly showed the room had not been properly clean. Instead of apologizing or showing concern, Karina responded by saying: “You can cancel your reservation and I can waive the penalty fee for you.” I was SHOCKED by this response. On Christmas Day, where are guests supposed to stay if they cancel their reservation without another booking? This is not hospitality, especially for an issue that should never happen in the first place. To make matters worse, I had to call housekeeping more than three times just to receive facial tissue and other requested items, which was already empty when we checked in. I reported these issues to Karina as well, yet she showed no apology, empathy, or effort to improve our experience. I requested to speak with a manager, and Destiny handled the situation much more professionally. She apologized sincerely, showed genuine customer service, and even offered to move us to another room, which we declined because we decided to stay in the original room. Destiny’s attitude was respectful and caring, and she clearly understood the issue. Unfortunately, Karina’s dismissive and arrogant attitude overshadowed the experience. A front desk agent should never place the burden on the guest for a hotel’s failure to properly prepare a room. Because of this experience, I will avoid InterContinental hotels in the future. This stay did not reflect a 4.5-star property and felt closer to a 2-star experience. A very disappointing way to spend Christmas Day.
• MW

  Michael W

  Dec 22, 2025
  3.0
  We have mixed feelings about this hotel. Context: We stayed here for 4D/3N. We got upgraded to a harbor view room from a standard king room with our platinum elite status. We also booked the hotel through Chase’s hotel luxury program where we are given $100 credit that can be spent for parking, food, basically anything. Good things: - The room was clean, bed and blanket were very comfortable. - We loved the floor to ceiling windows and the view of the harbor and airport. The lounge chair was also very comfy to sit in. - The check-in (Marie) and check-out (Riley) employees were incredibly nice and helpful. - We got lunch at Vistal. We sat down at 12:30 and they said they could give us the happy hour prices which typically start at 1pm. So that was very nice. The food was also very good. We got the fish tacos, guacamole, and tuna tostada. Service during lunch was 5/5, super attentive staff to our requests and regularly checked in on how we were doing. Bad: - Breakfast is NOT WORTH IT. For 2 people at Vistal, it ended up being close to $100 ($39/per person + tax + 18% service charge). The food was nothing special. The typical breakfast buffet items you would get (for free) at other hotels. Quality of food was pretty bad for the price you’re paying. The fresh fruit tasted like it was slimy and old. There was not a lot of dietary restriction signage and our server was not attentive at all. He missed our orange juice and didn’t check in on us at all. It was very hard to flag him down when it wasn’t even that busy. It felt like he was purposefully ignoring us. For the default 18% service charge where you’d have to go out your way to ask for a new check without the service charge on it, they definitely need better service. - You get complimentary water in your room every day. Since we didn’t get housekeeping, we texted them to get our waters. When we received them, there was literally a piece of chewed up gum stuck to the bottle they gave us. Unacceptable and disgusting. - We had a car with us and it was $46 per night. Quite expensive but comparable to other hotels in downtown SD. We hoped to use the $100 Chase credit toward parking but was surprised during checkout when our Chase credit was used first for breakfast/lunch before the $23 daily amenity fee credit was applied. So sneaky and left us feeling very deceived. Riley who helped us check out was very nice though. He walked us through the bill and helped resolve the bill to what we had originally thought we would be paying. IHG should really make it more transparent which credits will be used in what order to customers. - There is no fridge in the room. Only a fridge with drinks that you have to pay for. - No vent in the bathroom besides inside the shower, which doesn’t vent the toilet area…

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