InterContinental San Diego by IHG

Reviews

• BM

  Betsy Mendoza

  Nov 9, 2025
  5.0
  This hotel is VERY dog friendly, in the sense that everyone was truly welcoming of our two pups so they get 5 stars out of the gate. Checkin was great and our room on the 14th floor was clean, comfortable with a great view. Location is excellent and walkable to so much. Fantastic grass area for pups on the west side of hotel/harbor side. We had three wonderful nights here, all the staff we encountered were warm and friendly. The Byredo products in the room were a big win with me and smelled fabulous. The restaurant off the left by has a pup friendly patio and great service. Would not hesitate to stay here again!
• JV

  James Valley

  Nov 7, 2025
  5.0
  You get what you pay for and the Intercontinental isn’t. Great food and service. The staff offers first class service and seem to enjoy helping guests. We will use this hotel every time we take a cruise, due to the accommodations l, service and food, and for being a 5 minute walk to the cruise terminal. Also a great location very close to the Midway and downtown.
• LV

  Lil Steve vert

  Nov 3, 2025
  2.0
  It was a really nice place to say, however they charged ridiculous amount of fee(on top of the security deposit). My second major problem is they don't explain well how the credit works. I would you say if you go, do everything you can not to eat there.
• EC

  Elizabeth Clark

  Oct 31, 2025
  5.0
  My husband and I spent our Anniversary at the InterContinental San Diego, and we had a blast. First, we were greeted by the bellman, Tony, who was very pleasant. Upon checking in, Maria, who is the best, checked us in to our room. Maria's level of service goes beyond just doing her job. You can tell that she truly cares about her customers. She's officially one of my favorite people. I can't forget the restaurant staff, the Manager Ryan, who took the time to talk with me and my husband, and Mia, the server who made sure we were taken care of. Last but not least, Michael the Concierge was just a joy to speak to. He helped me find some shopping areas to go shopping. I just enjoyed talking to Michael about life, and we just laughed and laughed. I thank you all for making our Anniversary special. May God bless you all and your families. In Jesus' Name:) Amen!
• JG

  Jessica Gandhi

  Oct 18, 2025
  1.0
  We were really excited about spending our last night in San Diego at this hotel because every hotel experience during our trip until this stay was fantastic. The intercontinental fell very short from being an accommodating hotel and enjoyable experience. For a hotel of its caliber they were not accommodating to any of our simple requests. First we called to ensure we could get a king room when we checked in because we knew we’d be checking in late. We were told it’d be a king room facing the water and upon checking they seemed to have no recollection or notes on that call. We then called to request a mini fridge to store some personal items and medication. We were told it would be an extra $30 per night to rent it. We then asked if we could use the “resort credit” of $23 with room service or other options on the property but were told no, we can only use the credit at the two restaurants on the property both of which were closed. In the morning we asked for a late check out to 12pm and were straight up told no without any other solutions such as offering to store our bags etc. by this point we were frustrated and asked to speak to a manager who said if we signed up for IHG rewards we could get an extra hour. Had I not asked to speak to a manager I wouldn’t have been offered this option. If you clearly do have the ability to offer extended check out why is the initial response a flat out no. The customer service is severely lacking and for an entity that is strictly based on hospitality, the hospitality was completely missing. We stayed at 4 different hotels during our trip to San Diego, from hiltons to fairmonts and previously lower star hotels such as comfort inns. We’ve also stayed at many intercontinental across north america and have never been asked to pay for a mini fridge to store personal items. They either come already equipped with them or offer them complimentary when requested. We have also never had an issue requesting check out for an additional hour. Very understandable but some policies are out of the control of the workers and managers at the hotel, but the serious lack of customer service is something they do have control over and is non existent.

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