Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Tucked between sky-high views and storied streets, Hotel Indigo® San Diego-Gaslamp Quarter is your window into one of the city’s most iconic neighborhoods. Just steps from Petco Park and the vibrant pulse of downtown, our East Village location blends local energy with a laid-back edge.
Inside, you’ll find a stay shaped by San Diego’s story. Rich with design, thoughtful touches, and the kind of hospitality that feels personal. Wake up to breakfast and wind down over dinner at Table 509 Bar & Kitchen, or head to Borrego, our desert-inspired rooftop bar for skyline sips and sunset views.
Whether you’re here for Comic-Con, a convention, or a sun-soaked city escape, our pet-friendly boutique hotel keeps you close to the culture, flavor, and everyday magic of San Diego.
Location
Hotel Indigo San Diego-Gaslamp Quarter by IHG
509 9th Avenue, San Diego, CA
92101, United States
Hours
Reviews
4.3
2,452 reviews
5 stars
1,493
4 stars
598
3 stars
174
2 stars
68
1 star
119
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied, with some staff receiving high praise for their friendliness and attentiveness, while others were criticized for being unhelpful or rude.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including unclean rooms and shared spaces, which detracted from the overall experience.
Hidden Fees
Guests frequently expressed frustration over unexpected charges, particularly the mandatory amenity fee and high parking costs, which were not clearly communicated during booking.
Location and Amenities
The hotel is well-located near attractions like Petco Park, and many guests enjoyed the rooftop bar and restaurant, although some noted that the amenities did not justify the additional fees.
Room Comfort
While many guests found the rooms spacious and comfortable, issues with noise and maintenance (like malfunctioning AC or cleanliness) were reported.
- CBCathy Benedict6 days ago5.0The employees all are so nice!!! Over the top helpful! My husband and I are here for five nights and happy with our choice in hotels! Again, huge shout out to all the staff!
- JHJoedy HammerDec 31, 20254.0Really nice hotel in great location. Front desk needs serious training though. First room we were given had not been cleaned. We asked to cut our stay short by one night and desk said no problem. When we checked out in the morning the desk again said all good but when we got our hotel Bill we were not checked out a day early and were charged for the full stay.
- MLMichele LivingstonDec 30, 20252.0Check in time is 4:00. Our room wasn’t ready until 7:30. We were told we would get a text- we didn’t. We just happened to check at 7:30 and it was just finished. The fact that the amenity fee wasn’t waived is insane. We went to the roof top bar to check it out. We had dessert from down the street. Waitress said we couldn’t have outside food but she would “ let it slide if we ordered a drink.” We had breakfast and it took about an hour from when we sat down to when we got food. We had eggs and the restaurant was not busy. Also- $65 a night mandatory valet parking is insane. So even though I paid with reward points- I still got charged $200 for amenities and parking for two nights. Not at all worth it. Will not stay again- will not recommend.
- DDDaily DoingsDec 29, 20253.0The hotel is good and conveniently located downtown. Service can be slow at times, and we had to call multiple times for assistance. It’s a pet-friendly property, which is nice, though cleanliness of shared furniture could be improved. The microwave is available in the main lobby, not in-room, and the coffee machine wasn’t working.
- BMBetsy MendozaDec 14, 20255.0This hotel exceeded expectations on the pet friendly scale. As travelers with 2 pups in tow, we are always on the hunt for a nice big dog friendly spot to stay with a reasonable pet fee. First, location is prime near Petco Park and is an easy walk to anything. They have valet which is $64 daily in/out privileges but they are also nice enough to recommend close/secure lots for half that price if you want to self park. The valet team are rockstars and super welcoming and genuinely nice. Front desk, just as great as the Valet team. On checkin they printed us a dog friendly info packet that was super helpful. Pet fee is only $100 per stay (both pets) and is so reasonable . Our room was on the 10th floor and facing downtown with a nice view. Clean and super comfortable and surprisingly quiet. Room rates were so reasonable for this area and even with tax/valet/pet fee. Hotel Indigo is an absolute GEM of a place and I would not hesitate to stay here again or recommend. There is something about a place that welcomes your dogs back each time by name that makes it pretty special.
Frequently Asked Questions About Hotel Indigo San Diego-Gaslamp Quarter by IHG
Is Hotel Indigo San Diego-Gaslamp Quarter by IHG suitable for business travelers?
Yes, Hotel Indigo San Diego-Gaslamp Quarter by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo San Diego-Gaslamp Quarter by IHG have a loyalty program?
Yes, Hotel Indigo San Diego-Gaslamp Quarter by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo San Diego-Gaslamp Quarter by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo San Diego-Gaslamp Quarter by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo San Diego-Gaslamp Quarter by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo San Diego-Gaslamp Quarter by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
Is Hotel Indigo San Diego-Gaslamp Quarter a pet friendly hotel?
Yes, Hotel Indigo San Diego-Gaslamp Quarter is a pet friendy hotel.
Does Hotel Indigo San Diego-Gaslamp Quarter have a pool?
No, Hotel Indigo San Diego-Gaslamp Quarter does not have a pool.
Does Hotel Indigo San Diego-Gaslamp Quarter offer a shuttle?
No, Hotel Indigo San Diego-Gaslamp Quarter does not have a shuttle.
Does Hotel Indigo San Diego-Gaslamp Quarter have free Wi-Fi?
Yes, Hotel Indigo San Diego-Gaslamp Quarter has complimentary Wi-Fi.
Does Hotel Indigo San Diego-Gaslamp Quarter have an on-site restaurant?
Yes, Hotel Indigo San Diego-Gaslamp Quarter has onsite dining.
What are the check-in and check-out times at Hotel Indigo San Diego-Gaslamp Quarter by IHG?
Check-in starts at 4:00 PM and check-out is by 11:00 AM.
Is Hotel Indigo San Diego-Gaslamp Quarter by IHG pet-friendly?
Yes, the hotel welcomes pets including dogs, but not cats.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking and is mobility accessible with an elevator available.
What dining options are available at the hotel?
The hotel has two restaurants including Table 509 Bar & Kitchen and Borrego Rooftop bar, serving breakfast and dinner with a rooftop bar for skyline views.
Is free Wi-Fi available at Hotel Indigo San Diego-Gaslamp Quarter?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.
Does Hotel Indigo San Diego-Gaslamp Quarter offer fitness facilities?
Yes, there is a free fitness center onsite with elliptical machines, free weights, and treadmills.
Are there any services to support business travelers at the hotel?
Yes, the hotel offers a business center with meeting rooms and high-speed internet, ideal for meetings and conferences.
How can guests make reservations for Hotel Indigo San Diego-Gaslamp Quarter by IHG?
Reservations can be made through the official website, the IHG app, or by contacting the hotel's reservation department directly.
What nearby dining and nightlife options can guests explore near the hotel?
Guests can visit nearby spots such as Level 9 Rooftop Bar, Pandemic Pizza, Villains Brewing Company, and East Village Tavern+Bowl for diverse bar and restaurant experiences.
What local attractions are close to Hotel Indigo San Diego-Gaslamp Quarter that guests might enjoy?
The hotel is steps away from Petco Park and located in the vibrant Gaslamp Quarter, offering access to local culture, events like Comic-Con, and various shopping and entertainment venues.