Homewood Suites by Hilton San Diego-Del Mar

Reviews

• SP

  Suketukumar Patel

  Jan 5, 2026
  1.0
  I stayed at this hotel for five nights last month. Unfortunately, my experience ended very poorly due to how a lost-and-found issue was handled. I accidentally left clothing in the closet (several shirts, pants, and a jacket) and realized it immediately. I called the hotel from the airport the same day I checked out and provided a very detailed description, including the exact number of items. I was also told the room had not been rented yet that day. Despite this, I was informed that no items were found. Given the timing of my call and the accuracy of the information I provided, this response is extremely concerning and disappointing. This reflects a lack of accountability and care in handling guests’ belongings. I hope hotel management and ownership take this matter seriously and improve their lost-and-found procedures.
• AH

  Ashleigh Hadden

  Jan 3, 2026
  5.0
  We had a wonderful stay. Rooms were very clean, friendly staff and nice breakfast. I would stay here again.
• EF

  ExtraStep Films

  Jan 2, 2026
  1.0
  I don’t understand it—and I probably never will. I genuinely do not understand how a company like Hilton can so routinely fumble one of the most basic standards of the hospitality industry: housekeeping. Prior to our stay, I asked about housekeeping and was told rooms are serviced every other day. Fair enough. Based on past experiences at Hilton properties, I briefly considered calling the front desk to confirm that our rooms would in fact be serviced—but decided against it, assuming the property could handle a basic hotel function without supervision. That assumption was clearly incorrect. I had treated my relatives—who are infrequent travelers—to a three-night stay, hoping to make it a special experience for them. Unfortunately, I chose the wrong property for that. Isn’t housekeeping what hotels do? After spending well over a thousand dollars, I don’t think it’s unreasonable to expect a room to be cleaned, beds made, towels refreshed, and a quick vacuum run. If I wanted to return to an un-serviced room, I could have stayed home. When our rooms were not serviced, I went to the front desk and spoke with Assistant General Manager Daniel, who assured me someone would be sent up shortly for a quick service. That seemed reasonable. No one ever came. Apparently, an unhappy guest doesn’t move the needle much at this property. I ultimately had to call the front desk again simply to request clean towels. After a long, full day at SeaWorld, my wife, our relatives, and I returned exhausted. Having to chase down management to receive the most basic hotel service was not how we wanted to end the day. We simply wanted to return to clean rooms with fresh towels—nothing more. As expected, Assistant GM Daniel attempted to resolve the issue with points. I suggested that a small refund would also be appropriate, as points cost the hotel nothing. In my experience, large corporations tend to take issues more seriously when there is an actual financial consequence. I won’t hold my breath waiting for either the credit or the points. This is a disappointing way to treat a long-time Hilton Honors Gold member—and frankly, an embarrassing failure of basic hospitality.
• RA

  Ronald Allen

  Dec 17, 2025
  2.0
  Very bold to charge $12 for parking when the doors are sagging on hinges, the room is unpleasantly musky, the coffee is burnt, and the eggs are plastic.
• UM

  Utsav Maniyar

  Nov 25, 2025
  2.0
  The only good thing about this stay—and the reason I'm giving even 2 stars—is the housekeeping staff. They were genuinely kind and helpful, and their service was the only positive part of our experience. Unfortunately, everything else fell short. First, the interior of the room was extremely outdated and had a rustic look, but not in a good way. The room smelled bad, the appliances and furniture felt old, and the drawers would open on their own without even touching them—and wouldn’t close properly either. It was very frustrating. Second, the AC fan was unbelievably loud. The noise was so strong that we could barely sleep at night. It made the room uncomfortable despite the temperature being fine. Third, the breakfast was just okay. The breakfast staff did a good job keeping things refilled, but some days there were no fruits or milk available, which was disappointing. For a Hilton property, I expected a more consistent breakfast experience. On top of that, even the luggage cart was broken. And despite being Gold Star members, we didn’t receive our complimentary water bottles or snacks, which was another letdown. Overall, aside from the wonderful housekeeping team, the stay was below expectations. I hope the hotel considers renovating the rooms and improving the guest experience.

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