Homewood Suites by Hilton San Diego-Del Mar

Reviews

• FK

  Fahad Khan

  2 days ago
  1.0
  Terrible experience, messaged them ahead of time that we will be reaching after midnight and need some water bottles in the room (as a diamond member it’s not too much of an ask I think) for starting our fast (as it is the month of Ramadhan), checkin desk was unattended for almost hour and half and if it was not for my online checkin option I would have been stranded. Once in the room, had no water there, whatsoever. Came to the desk before and at the checkout multiple times to see a manager, the manager communicated through the employee that they are busy and will call, never got a call, for a Hilton property to provide such terrible experience on average of over 160 a night is just unacceptable.
• JM

  J M

  Feb 17, 2026
  1.0
  Never saw the room. I drove to the parking lot and walked into the hotel. A woman at the front desk told me in a snotty way, you have to go thru the doors and that's the hotel. We only have business clients here. Ok. I went down the hall walked out. It was dark but went to a side door where I had to walk down several hallways to find the front desk. I saw a young guy talking to another person. When I walked up the young guy was annoyed because I interrupted him. He asked for my name and couldn't find it. I told him I made the reservation the day before. He did find it and told me to run my card. At this point I was so tired and stressed out. Bedroom and both bathrooms have water damage and I simply wanted to relax away from the constant fans ect. He gave me the card and told me go down the hall to the left. That is all he said no help. I looked and did not see a hall. I walked thru the doors and saw a pool, but that was it. I started to walk and there was the parking lot. I had to walk around the lot to my car and it was a good 30mns when I found mine I went home. Rotten experience. Then when I got home and called to cancel the room I never saw or used, the person kept hanging up I couldn't get a word in. Horrible place. Very disapointed. Update. Every number you call hangs up. This is what you will go thru trying to get ahold of them. And thank you to the lady after speaking to her yesterday about my complaint. Told me someone would get back to me today. Time to go higher up. Rotten customer service and so much for getting back to a customer.
• SS

  Sudipto Sinha

  Feb 11, 2026
  5.0
  Nice room, wonderful staff and easy accessibility to office location and overnight parking at a cost available. Breakfast was good and remodeled fitness center as well.
• TB

  Trent Banks

  Feb 7, 2026
  1.0
  Broken AC & poor service, made this the worst hotel experience I have ever had. I showed up later in the evening to check in on Feb 2, 2026. I was given a room that was over 80° F, (room 430) I poorly assumed that the AC was just barely turned on but it never cooled down to a reasonable level. The next day just after 5:00 PM I told the front desk the AC was not working. Take a look at the attached picture 86° F with the AC supposedly running all day. They sent someone over who messed around with the thermostat. I had to leave for an event. I came back after 8:30 and called the front desk they had not done anything for hours about the broken AC forgot about it and essentially said too bad so sad no rooms available deal with the heat! Another night of stifling heat was tempted to sleep in my car. If they would have told me that nothing would be available I would have left and found another hotel (traveling for work they cover the cost). I also strongly believe that the AC did NOT just stop working the day I showed up. They were aware of the issue but placed someone in the room because they were full. (Overhead worker saying to another worker they were overbooked)/ Next day they moved me into a different room,(room 132) where the AC worked however the compressor was so loud you could hear it through the closed door and was such a loud and deep rumble I had a raging headache after just a few min. I did not want have to complain but I could not deal with it. They finally moved me to a different hotel. I have never had to move rooms ever in my entire life traveling often for business. Read the rest of the reviews this place is falling apart not well taken care of and they don't care if you are in a room with AC working or not.
• ZZ

  zliu1995

  Jan 26, 2026
  4.0
  We stayed one night here. The toilet paper was the softest comparing to Embassy Suites and Hotel del Coronado. My two minor complains are: 1) the hotel charged a parking fee and 2) there was only elevator.

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