Business Details
About
Hotel
The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community. Today, Hilton welcomes guests in more countries than any other full-service hotel brand, with more than 550 hotels and resorts in 79 countries across six continents.
Location
Hours
Reviews
4.2
2,391 reviews
5 stars
1,326
4 stars
645
3 stars
189
2 stars
101
1 star
130
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location in the Gaslamp Quarter, close to the convention center and various restaurants.
Service
While some staff members received high praise for their friendliness and helpfulness, others were criticized for poor customer service and handling of issues.
Room Quality
Rooms were described as clean and modern, but some guests reported issues with maintenance, such as malfunctioning AC and cleanliness problems.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it mediocre and overpriced.
Valet Parking
Valet parking was noted as expensive, with some guests expressing dissatisfaction with the service and wait times.
- JFJennifer FinkNov 10, 20255.0Great location for a convention! Easy walking to all things and what a wonderful neighborhood!
- KVKadie VillalobosNov 9, 20255.0The whole experience was very nice :) the rooms were very clean & nice. The fact that we got to pick our room through the app is amazing.
- APAphotic PhotonNov 4, 20255.0Been staying here for several years for TwitchCon weekend and it’s been literally perfect. Extremely clean place, the pool area is immaculate and the rooms are beautiful and usually have an amazing view. Requested a specific view this time around and they honored it. Also they have a texting system where if you need for example extra towels or utensils, they will send someone right up for any requests but through texting. Will continue to stay here from here on out. Also $25 for early check in……EXTREMELY WORTH IT!
- BSBahaar ShawNov 2, 20251.0The reason for this review is solely due to my interaction with the front desk manager, Trevor. I stayed one night and was correctly charged $65 for valet — no issues during my stay or at checkout. The next morning, I noticed a second pending $65 valet charge and an $8.62 charge for water, even though I hadn’t used any. When I called, Trevor initially said he only saw one valet charge and assumed I had used the water. As I explained further, his explanations kept changing — first suggesting resort fees, then saying he would waive the charges “for the inconvenience.” He later admitted the resort fee hadn’t actually been applied to my stay, which highlighted how inconsistent his communication was. However, immediately after our call, the full resort fee was charged to my card, even though Hilton would never have known it was missing if I hadn’t called — which made the timing feel retaliatory. When I mentioned I might contact my bank, it was solely to clarify the duplicate valet charge and the water charge that he said he was waiving (comes under resort fees per his own words), so that I didn’t end up paying for charges he claimed weren’t on his end. Instead of simply acknowledging that, he abruptly said Hilton would “take it to court,” which was unnecessary and unprofessional. He spoke over me several times, implied I was disputing valid charges, and was generally defensive and accusatory. What stood out most was that he insinuated I would write a bad review — something that had never crossed my mind until that point. Ironically, that assumption and his dismissive attitude are exactly why I’m writing this now. I wasn’t upset about the charges themselves, but about the hostile and unprofessional manner in which the issue was handled. For a Hilton property, this level of customer service was extremely disappointing.
- ACAlexandra CruzOct 28, 20255.0The best Hilton hotel in San Diego that I’ve stayed with my family, we even brought the dog with us which he had an accident and a house keeper I think is name was Ignacio replaced the sheets for us, we love him. Amazing staff and the house keepers are the best!
Frequently Asked Questions About Hilton San Diego Gaslamp Quarter
What are the check-in and check-out times at Hilton San Diego Gaslamp Quarter?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton San Diego Gaslamp Quarter offer parking services?
Yes, the hotel provides parking availability including valet parking.
Are pets allowed at Hilton San Diego Gaslamp Quarter?
Yes, pets including cats and dogs are welcome at the hotel.
Is breakfast available at Hilton San Diego Gaslamp Quarter?
Yes, breakfast is available to guests at the hotel.
Does the hotel offer any facilities for fitness enthusiasts?
Yes, there is a fitness center available for free for guests.
Is the Hilton San Diego Gaslamp Quarter accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking and elevators.
What types of meals are available for guests with dietary preferences?
The hotel offers vegan and vegetarian meals as part of its dining options.
Can guests use digital tools to check in or access their rooms?
Yes, digital guest room keys are available for guests at the hotel.
Are there any nearby attractions or restaurants that guests can visit around Hilton San Diego Gaslamp Quarter?
Guests can visit nearby places like Wild Hare Lounge for drinks, Palm Trees Garden for outdoor activities, and The Escape Game San Diego for entertainment.
How can guests use local transit or shuttle services near Hilton San Diego Gaslamp Quarter?
The hotel offers a local shuttle service, which helps guests access nearby attractions such as the Historic Heart Of San Diego and Pioneer Warehouse Lofts.
Are there convenient dining options within walking distance from Hilton San Diego Gaslamp Quarter?
Yes, nearby dining options include HHC, a chicken and American restaurant, Toscana Cafe & Wine Bar, and Lou & Mickey's steakhouse and seafood restaurant.