Customer Service
While many guests praised the friendly and helpful staff, there were significant complaints about rude interactions and poor service, particularly at the front desk and restaurant.
Location
The hotel is frequently noted for its excellent location near the Gaslamp Quarter and convention center, making it convenient for guests attending events.
Room Quality
Guests reported mixed experiences with room cleanliness and comfort, with some mentioning issues like outdated decor, uncomfortable beds, and maintenance problems.
Pricing and Value
Many reviews criticized the high prices for food and amenities, with guests feeling that the costs did not match the quality of service and offerings.
Amenities
The hotel offers good amenities, including beautiful views and a nice pool area, but guests expressed disappointment over limited options and high fees for parking and food.