Hilton Garden Inn San Diego Mission Valley Stadium

Reviews

• MC

  Moe Cook

  Nov 8, 2025
  5.0
  This Hilton is truly convenient, making your stay even more enjoyable. The staff are genuinely helpful and warm, always ready to assist with a smile. I also enjoyed dining at the restaurant in the evening; I tried the chicken quesadilla from the Happy Hour menu, and it was only $7.00—such a great deal! To finish my meal, I indulged in the Cheesecake, which was absolutely delicious.
• PT

  Paul Toler

  Oct 31, 2025
  1.0
  There needs to be some training with the front desk staff. When checking in I needed to extend one of my two reservations. I was told it was taken care of only to have my employee and friend put out of their room. When trying to discuss with the manager two separate request for her (Nadia) to call me were ignored. I then later discovered my cc was charged a late check out fee. When I called to discuss this charge and request a refund, Mario proceeded to tell me about their check in and check out times. I explained there was no need to check out since I was under the impression that the room had been extended. This lead to a heated discussion over the refund. I will give Nadia a little credit she reluctantly issued a refund. If Mario would spend more time training his front desk staff, he wouldn't have to spend time arguing with guest. It's a shame that someone who is a gold member would be treated in such a manner. update: the same person that failed to call me after two request were made with her people, managed to find the time to call me within two hours of me posting a my review.
• ML

  Melanie Laine

  Oct 25, 2025
  1.0
  This is my first time booking a hotel instead of an Air BnB in 5+ years. Hilton embodies corporate greed. I was traveling for my cousin’s wedding & had to cancel due to a personal emergency. I gave the hotel over 24 hours notice and they refused to refund my 3-day stay ($450 total). Traveler beware - they will keep your money AND give your room to someone else so they can make twice the profit. This is how you continue to lose customers to other booking services. Do better. In response to the clearly autogenerated reply below: I didn’t stay with y’all. I never checked in and provided more than 24 hours notice about a personal emergency. I was denied a refund. I understand paying a cancellation fee, but to not refund me for ANY portion of my stay is truly heinous. Either use a real human to reply or don’t reply at all. It’s insulting and doesn’t give the appearance of caring.
• MB

  Maha Basileh

  Oct 25, 2025
  5.0
  We had a wonderful experience staying at the Hilton Garden Inn. The hotel accommodations were modern, cozy, and spotless, providing the perfect atmosphere for relaxation. What really made our stay special was the amazing service from Mays at the front office. She was extremely helpful, courteous, and attentive to our needs throughout our stay. Mays went above and beyond to ensure we were comfortable and satisfied. Her positive attitude and professionalism left a lasting impression on us. We truly appreciate her efforts and look forward to returning soon!
• JR

  Jamill Richter

  Oct 21, 2025
  1.0
  I stayed here from Oct 17-20th. Aside from the bed not being too comfortable and the walls being thin, everything was fine with my stay and I thought the staff was pretty friendly UNTIL I received an email from Hilton at 9pm tonight saying my reservation is confirmed for a 1night stay from Oct 20-Oct21st. I had already checked out this morning, Oct 20th at 7:40am. When I called the hotel to ask why I received an email for a new reservation the man I was speaking with said it’s because they weren’t sure if I was still staying in the room because I left luggage and a backpack behind in the room. I informed him that there must be some kind of mistake because I did not leave anything behind. I only brought one suitcase and my husband brought a leather duffle bag. In addition we brought our dog, her crate and dog bed. All of which were in our possession. Neither of us brought any additional luggage or a backpack at all. To my surprise, the man on the phone argued with me that these are our belongings. What a strange thing to argue with a guest about! I know what’s mine and what isn’t. Wouldn’t I want to retrieve my valuables if it were mine? I told him to check the cameras to see what we entered with and left with if he didn’t believe me. On top of that, how are they not sure if I wasn’t still staying there? It should be in their system that I checked out of the room because I physically went to the front desk to check out, handed the keys over and even received an emailed receipt of my checkout. When I told the the man on the phone this he said, “Well I wasn’t wasn’t there to see you checkout.” Why does it matter who was present? I checked out with whoever was working the front desk that morning. On top of that, if they thought I left items behind why would they resort to making a new reservation and not contacting me? The man on the phone claimed they tried calling me but I have no missed calls or a voicemail from the hotel. Then he said, “Oh well maybe I dialed the wrong number.” He ended up stating he’ll just cancel the reservation but that they’ll be keeping my luggage. I tried to tell him again it’s not my luggage and there must be a mixup with another room or someone else and he rudely hung up on me. I then received an email stating my reservation was cancelled but I may be charged a late cancellation fee. This whole ordeal is so strange and I will be contacting my bank if I receive any additional fees. What’s also crazy is when we left the hotel this morning, I told my husband how nice the front desk staff was and how they gave us water bottles for the drive home. It’s too bad the man on the phone ruined that and we will never stay here again. If you don’t want to get scammed out of paying for extra nights or fees after you’ve already checked out, I’d stay clear of this hotel. Just absolutely absurd.

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