Embassy Suites by Hilton San Diego La Jolla

Reviews

• FV

  Fidan Vllasa

  Jan 3, 2026
  1.0
  Overall, the stay was very disappointing. The room was clearly dirty, with visible dust and a general lack of cleanliness. This is absolutely unacceptable for a hotel of this category. The breakfast buffet is very small and poorly organized. I had to wait over 15 minutes just to get an omelet, which is not reasonable in the morning. Overall, I did not enjoy the stay at all. I would not recommend this hotel and will definitely not return.
• MP

  Makeba Parks

  Jan 1, 2026
  5.0
  My daughter and I stayed here 3/30/23 through 4/2/23 for my husband's kidney transplant at UC San Diego Medical Center. It was close to the hospital and the breakfast buffet was good. We were provided cheaper housing near the hospital at the La Jolla Family House on 4/2 for the five weeks we had to stay in La Jolla. We had a good experience at this hotel.
• SH

  salma hassan

  Dec 31, 2025
  5.0
  During my stay at Hilton, I had the pleasure of interacting with Kylie Hill and Blake Sullivan, and I can confidently say that they truly elevated our experience. Kylie Hill was absolutely outstanding. She was extremely quick to assist, highly cooperative, and made everything smooth and stress-free. We did not face a single issue while working with her. Her wide experience in hospitality was very clear through her professionalism, efficiency, and attention to detail. Kylie went above and beyond to ensure our comfort, and her positive attitude made a real difference in our stay. Blake Sullivan also demonstrated excellent professionalism and strong leadership. His presence, clear communication, and supportive approach reflected a high standard of management and contributed to an overall excellent guest experience. Both Kylie and Blake represent Hilton in the best possible way. They are a true asset to the hotel, and I would highly recommend them to anyone seeking exceptional service and genuine hospitality.
• TA

  Tamara Armstrong

  Dec 24, 2025
  1.0
  BED BUGS – Extremely Disappointing Response from Management! First, I want to say the staff I interacted with during my stay were very kind and helpful. Unfortunately, that’s the only positive part of this experience. The room itself was dirty and very dated, but I’m not one to complain and I’ve never written a review like this before. I was staying here for a company trip, so my time was spent only between the hotel and the work meeting site directly across the street. On the second morning, I woke up with two large bumps on my face and neck. At the time, bed bugs literally never crossed my mind. On the third morning, I left very early for my return flight to Florida, threw on long sleeves due to the cold, and headed home. Once I arrived home, I realized I was covered in bites, concentrated on my face, neck, and arms. My face then developed a severe allergic reaction. I saw my doctor, who confirmed the bites were from bed bugs. Out of fear I brought them back with me into my home, I had to discard all of my belongings from the trip. I emailed the hotel with photos to notify them of the issue, both to seek reimbursement for my belongings and, more importantly, to prevent this from happening to another guest. Brad, the manager, responded quickly saying he would check the room but that they were unaware of any issues. I never heard back from him again. While waiting, I checked prior reviews and found several reports of bed bugs, including one from a guest who stated she saw one crawl out of her pillow. I gave both the hotel and Hilton corporate over 60 days to respond. When I finally received a response, I was told they would not reimburse me because I didn’t notify them until the day I got home—even though I was traveling and unaware. I was not asking for reimbursement for my stay, only for basic belongings, a doctor visit, and peace of mind that the issue was addressed. I was also told they have no procedures in place for situations like this. They did offer two free nights with Hilton, which I declined. I will never stay at another Hilton. I understand that bed bugs can happen anywhere, but the lack of accountability, concern for guest health, and the implication that this was somehow my fault is alarming and frankly, insulting. As a professional who travels for work, this experience has left me extremely uneasy about hotel stays going forward. I hope this review helps someone else avoid a similar experience.
• AG

  Alex Gonzalez

  Dec 20, 2025
  4.0
  Since I travel to the San Diego area frequently for work, I like to try different hotels each time. This was my first stay at this property, and the service truly stood out. The experience was absolutely five-star, especially thanks to Blaine at the front desk. He was extremely professional, welcoming, and made check-in effortless while clearly explaining the hotel amenities. He’s honestly a huge asset to the hotel. That said, I was a bit disappointed once I got to the room. While it was very spacious, as you’d expect from Embassy Suites, there was a noticeable odor coming from the AC that was hard to ignore. The room itself also felt dated compared to other Embassy Suites locations I’ve stayed at and could definitely benefit from some updates. On a positive note, breakfast was solid, with an omelet bar and a good selection of food and refreshments. Once again, the staff really made the difference during my stay. Overall, I’d give this hotel a 4 out of 5. The exceptional staff and unbeatable location, less than a five-minute walk to UTC in La Jolla, make it a good option despite a few room-related drawbacks.

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