DoubleTree by Hilton Hotel San Diego - Hotel Circle

Reviews

• SG

  Stephanos Garcia

  3 days ago
  2.0
  Booked a standard room. Got a surprise instead. They put me in a handicap-accessible room I didn’t request, and it was in rough shape — broken shower and torn-up carpet included. The AC didn’t work, the room was so hot I couldn’t sleep, and when I showered I was sweating getting ready….Asked the front desk’s solution, the was… a fan. Not a repair. Not a proper fix. Just a fan. And me and my husband sweating. For a Hilton and Gold this was way below expectations, yet again. Marriot it is.
• RB

  Rueben Bennett

  5 days ago
  3.0
  I asked the night shift manager if she could help me find a ball in the lost and found. She told me only another department had access to that and that they were gone for the night. Fair enough.. but as I was walking away she yelled through the lobby "I really wish I could help". Not helpful... I went into the excuse for a gym room and there was a housekeeper who was very helpful and brought me the ball I was looking for within 2 minutes. The lobby and hotel have the warmth of a hospital.
• EP

  Emily Ptacek-Dominguez

  Feb 22, 2026
  1.0
  Homeless around the building, you have to arrive early if you want any chance of free street parking otherwise it’s $33 and up for parking! Worst of all the staff was so rude on my way out… double trees are my favorite hotel because I love the cookies, I normally always get one and check in and one on check out! When I asked for a cookie on my way out I was told no??! I have stayed in countless double trees and they have never not given me a cookie at check out :( I see plenty of people get cookies at all hours so it’s hard to believe they didn’t have any… I have even gotten a cookie from the New York double trees at 3 am.. so yea if want expensive parking, mediocre rooms and no cookies stay at this double tree.
• DM

  Dharma Mitchell

  Feb 15, 2026
  1.0
  I had to switch rooms 4 different times in a 2 night stay!!!!! First room had mold in the bathroom. Second room was dirty, water was coming up from an improperly draining tub. The third room had a tore up and raggedy couch. Finally a wonderful woman with black wavy hair helped me and had me check the room prior to moving my bags. Samantha the manger was rude and not helpful at all. Amy wanted me to remove all of my belonging before giving me another room. They was supposed to send maintenance up to my room which took nearly 2 hours for him to try to fix the bath tub. Never again, I actually had such a terrible stay.
• AN

  Angie N

  Feb 14, 2026
  1.0
  I came here with high hopes and to be honest it’s partially my fault cause I didn’t really look at the Google reviews before booking. I used Expedia and my bone with them I’ll still need to pick because the AI or edited photos they used really did fool me on what the hotel looked like, especially when it comes to the look and aesthetic of the rooms. NOTHING like the picture. Just sad that they deceive us to get our money. There are stains in the carpet, stains on the couch in the room, the bathroom toilet has dirt and hairs on the side and back of the toilet , showing that it wasn’t cleaned properly, the bathroom exhaust vent has visible dust all on it, there are black spots on the ceiling as if it’s mold, the floor base boards are pealing up and the overall room just looks run down. I’ll leave the beds out of it since you can catch my drift. I’m just so disappointed. The waitress in the kitchen area was very pleasant as well as the bartender. But the attitude of some of the staff are just laughable, because it seems they are in denial about it all or completely unaware/careless of the guest experience. I just hope that the manager puts in place a checklist to ensure that rooms are ready for guests and to improve the quality of service. I also hope that the manager has reported to corporate the need for a makeover. Or atleast a carpet cleaner. Also please consider putting at-least 2 complimentary waters in the room, or waters for sale in the fridges! It’s water! and y’all have the Dasani ones anyways, not like y’all offer those large Smart waters. People work hard and they pay for an experience, a get away, not to have more to complain about. Sorry if I sound nag-ish but the front desk lady sounded like I bothered her by calling the front desk and it sent me into a spiral, so here we are.

Frequently Asked Questions About DoubleTree by Hilton Hotel San Diego - Hotel Circle