Best Western Americana Inn

Reviews

• PN

  Pablo Nahum

  Feb 7, 2026
  5.0
  Muy limpio, recepcionistas amables y el desayuno rico.
• DQ

  Diana Quintana

  Jan 29, 2026
  4.0
  The room was clean.. good enough
• NB

  Nereida Banuelos

  Jan 27, 2026
  5.0
  Excelente ubicación para compras y muy cómodo. Me hospedé recientemente y la experiencia fue muy positiva. Lo mejor es su ubicación estratégica, ya que está muy cerca del Outlet Las Américas, lo cual es ideal si vas de compras. Además, el transporte es muy accesible, pues justo afuera pasan las rutas 907 y 906. ​Las habitaciones están recién remodeladas y se sienten muy frescas y modernas. Un gran punto a favor es que cuentan con microondas, algo súper práctico para calentar comida rápida. En resumen, un lugar cómodo, bien conectado y funcional. El personal de recepción fue muy amable y cuentan con servicio de guarda equipaje después de check out. ¡Totalmente recomendado!
• MR

  M R

  Jan 27, 2026
  4.0
  Rooms were clean enough, safe quiet area. Breakfast was at 630 which I would have preferred 6am for my 845 flight. Almost missed it leaving at 640 to cbx. Sewage smell from the pond across the street. Overall for the price I would stay here again
• VG

  Veronica Glover

  Jan 16, 2026
  1.0
  Beware. This hotel, currently has an entire $7,500 business credit card tied up for one weeks stay on 4 rooms. My husband reserved the rooms, it obviously charged for them when he did that. When he got there and checked in, they made a whole new set of charges for 4 rooms, with a week stay and added the deposits to that set of transactions, instead of just doing 4 separate charges for the $150 deposit. He has been there for a week now and those first charges are still pending. They were notified Monday (5 days ago now) that they need to drop the additional 4 charges immediately, but the charges are still pending and the card remains with $0 credit available and $1k over the credit limit. They were again notified at 7am this morning, to release the charges on that card, but as of this evening, they still remain on the card. This is a work trip, where that card is used specifically for hotels and now, the next stop, won't be able to be used on that card because of this hotel. When you are holding up $4k in funds for a week, that do not belong to you, at what point does it become fraud? Out of the 15 years of doing this, the many many states, 6-8 months out of a year that we use hotels and not ONCE have we ever had a hotel double charge the whole week, until this one right here. The other hotels just add the deposit like should have been done here, instead of an entire second set of charges and when they make a mistake, they don't keep those charges pending for a week, they drop within a day or two. This is highly unprofessional keeping $4k tied up that doesn't belong to you. UPDATE: That was most definitely double charged. I have the screenshot of it. $929.17x4 for the first round of transactions. Then because the $150 deposit was needed, they did $1,079.17x4. Instead of just doing $150x4 like any other hotel, considering the $929.17x4 was already being charged, why male an entire other round of massive transactions and hold them all for a week? I'm not disputing the deposits, we are fully aware of those, I'm talking avout the way those charges happened and the fact they were held onto for a week. That card didn't get freed up until it was time for check out. We have been using this same card company for YEARS, my husband has stayed at thousands of hotels over 15 years, this right here has never happened, ever. When hotels release the charges, our card company does the exact same. The hotel didn't even know about the fact they double charged until I told my husband and he told the staff. Then, "it should clear back in a couple of days". 5 days later, nothing. So seems you want to place blame on our bank, when this right here has never happened nor been an issue. Highly unnecessary and unprofessional.

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