Best Western Americana Inn

Reviews

• EU

  Emmanuel Urrea

  Nov 5, 2025
  1.0
  Dear Best Western Americana Inn Team, I hope this message finds you well. I am writing to follow up on the refund related to the duplicate charge for my recent stay. As of today, more than 10 business days have passed since the refund was supposedly processed, and the amount has not yet been credited to my bank account. I have contacted my bank, and they informed me that no refund has been applied on their end. In order to locate and process the refund correctly, they are requesting the transaction code or ARN (Acquirer Reference Number) associated with the refund. I kindly ask you to please provide me with the ARN or any transaction details your processor issued when the refund was completed. This information will allow my bank to trace the refund and finalize the process. Thank you in advance for your attention and assistance. I look forward to your prompt response. Sincerely, Emmanuel Urrea
• MP

  Maryjane Pineda

  Nov 1, 2025
  5.0
  We love staying at this locatIon not only does it give hacienda vibes, the rooms are nice and spacious I always pick this property. Flor checked us in we were also given our goodie bag and given a treat for Halloween 🎃 thank you Flor 🙏
• CS

  Cesar Sanchez

  Oct 30, 2025
  2.0
  Hice mi reservacion en la pagina de internet para este hotel, dias antes me cargaron a mi tarjeta de credito el precio de la habitacion ($133.46), al llegar al hotel me dice la dependienta que no tiene registradoo ningun pago, que tengo que pagar de nuevo, le muestro el cobro de la transaccion y solo me dice "si no le parece le cancelo", le pregunto porque tengo que pagar doble y me vuelve a decir "si no le parece le cancelo", total que acepto pues ya era noche, por eso hice la reserva y otra vez me cobra $130.46, despues me cobran $150 extras de deposito porque son nuevas reglas, osea p[ague $416 dlls, acabo de regresar de las vegas y ya me reembolsaron el dinero que pague alla de deposito y ustedes que son hotel de medio pelo, me cobran $416 y todavia con su dependienta de malos modos?, es tiempo que no me reembolsan mis $283 dlls, ya les mande mi caso por correo y me respondieron porque no me han regresdo mi dinero, vengo de las vegas y en 3 dias rapido me regresaron y ademas no me hicieron doble cargo, ahi esta el codigo de confirmación: 930601439, y esto fue el 21 oct cerca de las 8:30 PM
• JW

  Joseph W

  Oct 26, 2025
  1.0
  Stayed here for a concert. On the third night in room 119, since we had to wake up early (checked out at 4 am) to catch our flight, we were horrified to find we had been sleeping with the cockroaches. They were on the headboard, all over the bathroom. It was unreal. I will be going thoroughly through all our luggage to make sure none hitched a ride before bringing my luggage into my home. I can only imagine they were there every single night. I have asked Corporate for a refund for my stay because it is gross and disgusting. The breakfast was good though. Especially the biscuits and gravy. But now that I know the place is infested with roaches…. I wouldn’t eat the breakfast again.
• MS

  Michael Silva

  Oct 26, 2025
  1.0
  The service was terrible. I had a delay of an 1 hour 15 minute and they were extremely inflexible. I called them told them they could remove my belongings. Housekeeping wasn't at the room and the hotel wasn't sold out. Still they refused to help the situation. I was extremely disappointed. Darina and a housekeeping ( assuming it was a supervisor) was extremely condescending.

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