Best Western San Bernardino Hotel

Reviews

• PP

  PJ

  Jan 4, 2026
  1.0
  Nobody was here, starting off. Like nobody was here so it was already suspicious but recently we tried to book with them and the people were extremely prejudice towards us, and it was definitely backhanded discrimination. Do not come here wasting expensive money on unnecessarily rude service!
• DV

  Danuta Vichare

  Dec 8, 2025
  1.0
  DO NOT BOOK!!!! My husband booked us a room here for our wedding anniversary during a planned trip to Big Bear. Unfortunately, on the day of our stay, I had a medical emergency and ended up in the ER. My husband called the hotel immediately to cancel and explain the situation as soon as we knew we couldn’t make it. Despite providing my hospital discharge paperwork and proof of the emergency, the hotel refused to refund even one of the two nights we booked. We were dealing with medical bills and a genuinely unavoidable situation, yet they showed zero compassion or flexibility! Extremely disappointing customer service. If you ever face an unexpected medical emergency, don’t expect any understanding from this place. We will never book here again!!
• ER

  Enrique Ruiz

  Oct 24, 2025
  4.0
  Great location easy access to freeways and several restaurants nearby.
• KT

  kenneth Tash

  Oct 8, 2025
  4.0
  Breakfast is kinda plain and could be cleaner,but not bad for price
• SS

  sienna

  Sep 8, 2025
  5.0
  amazing staff very patient , beautiful rooms very fancy , the staff is so nice and i would totally stay here again if i was ever in the area !!!!