Best Western Salinas Valley Inn & Suites

Reviews

• SC

  Scott C

  Feb 20, 2026
  4.0
  I stayed here a while ago but noticed I never left a review. The front desk staff was nice and the room was good enough for me. No real issues and I would stay here again.
• MO

  Marisha Ortega

  Feb 16, 2026
  1.0
  DON’T STAY HERE. This was the worst experience I’ve had at any hotel. There was WATER leaking from the light fixture in the bathroom all night, as well as BLACK MOLD. Their only solution? Put towels on the floor. They refused to provide us a new room or issue a FULL REFUND. They only offered us 20% off even though this was a SAFETY ISSUE and a BIOHAZARD. They could not even tell us where the water was coming from. This place was disgusting.
• TP

  Tonya Prescott

  Feb 8, 2026
  5.0
  Spacious clean rooms
• SK

  Saleh Khan

  Dec 24, 2025
  3.0
  Good hotel but no microwave in the room!
• KK

  Kim

  Dec 15, 2025
  1.0
  Unfortunately, after several automated replies and no real help from the hotel manager, I feel forced to make this public. We stayed at this hotel last month. At check-in, we were charged the wrong deposit amount. The front desk clearly states a deposit of 100 or 200 dollars depending on the card, yet we were charged 216 dollars. That can happen and, by itself, would not have been a major issue. What is far more serious is that in the middle of the night during our stay, the hotel charged 303 dollars to our credit card without any authorization. To this day, we do not know why this charge was made, and we have not received our money back. Both Best Western and the hotel itself have failed to offer a solution or properly investigate the case. The only response we received twice was a copy of the check-out statement, where the 303 dollars are not even listed. However, we have clear proof from our bank that this amount was charged by the hotel. It was not the nightly rate, which we had already paid before our stay. This lack of transparency and support is unacceptable. We stay at Best Western hotels very often and have always been satisfied. Something like this has never happened to us before, which makes this experience especially disappointing. Please be very careful when booking this hotel.