SureStay Plus by Best Western Sacramento Cal Expo

Reviews

• RH

  Rod Hines

  5 days ago
  2.0
  This was my first time staying at this location, and while there was quite a bit of noise and some unnecessary drama, I chose to stay focused, keep to myself, and still made the most of my visit. I do want to note that the rooms were surprisingly clean much cleaner than I expected which was a positive aspect of my stay. My main concern was the overall atmosphere. The staff tend to be very serious and not particularly warm, which I understand may be influenced by the type of clientele they often deal with. However, energy and environment are important to me, especially when I’m traveling for work. I did give the property a second chance, but I don’t see myself returning. I typically invest in more upscale, quieter stays so I can maintain focus and productivity. Overall, I have mixed impressions of this location. It may work well for some guests, but it’s ultimately a place you have to experience and evaluate for yourself.
• MB

  Marshawn Brown

  6 days ago
  5.0
  This is my second time coming here in over a year and I gotta say the experience is wonderful. I highly recommend everyone to visit
• NH

  Nate Huling

  6 days ago
  4.0
  Breakfast was great. Staff was fast and efficient.
• NN

  Niko

  Mar 14, 2026
  1.0
  I am absolutely disgusted by my experience at this hotel on Friday, March 13th. My name is Nino and we checked into Room 110 at 8:00 PM, only to have our night turn into a total nightmare. Shortly after arriving, my pregnant wife actually felt bed bugs crawling all over her legs. We pulled back the sheets and found a significant bed bug infestation on BOTH beds. It was stomach-turning. This wasn't just one bug; the room was a health hazard. To make matters worse, when I confronted the staff, I was told by "Angel" that they couldn't even give me a refund at night and I’d have to wait until the morning and that she couldn’t refund me nor cancel the room as well as give me a documentation of the incident. This is completely unacceptable. My wife, our two young children, and I were left stranded and stressed out by this "management team." I have timestamped, GPS-located photo evidence of the bugs on my iPhone 16 Pro to prove exactly what we found. This place is a massive health and safety breach. If you value your family’s health (and your sanity), STAY AWAY. Urvi and the management team: I expect a full refund and compensation for the trauma and the clothes/luggage we now have to treat. Absolutely pathetic service and zero standards. I will be there today march 14, 2026 at 8:30 am to get this resolved. I was told by angel that management team will be in from 8 am to 5 pm so I will make an update soon if this has been resolved or not.
• CO

  Chris Overbay

  Mar 12, 2026
  1.0
  Do NOT stay here! Beds are old and very creaky, rooms aren't well cleaned, ice machine didn't work. Very seedy had to ask to be moved to a second room equally as unacceptable and was denied a refund when we decided not to stay. You couldn't pay me to stay there, only tried in the first place because of the friendly pet policy.

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