Best Western Sandman Hotel

3.6
1125 reviews

About

Hotel
Located in Sacramento,CA, the Best Western Sandman Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Sandman Hotel
236 JIBBOOM ST, Sacramento, CA
95811, United States

Hours

Reviews

3.6
1,125 reviews
5 stars
414
4 stars
274
3 stars
195
2 stars
85
1 star
157

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many guests reported issues with cleanliness, including dirty bathrooms, unclean floors, and stained linens.

Staff Service

The staff received positive feedback for being friendly and accommodating, although some guests experienced poor service during check-in.

Location Concerns

The hotel is situated in a sketchy area with reports of homeless individuals nearby, leading to safety concerns for some guests.

Breakfast Quality

While some guests enjoyed the breakfast, others found it lacking in variety and quality, with complaints about food not being replenished.

Room Condition

Several reviews mentioned that the rooms were outdated and in need of repairs, with issues like broken furniture and poor soundproofing.
  • AD
    Acct. Dox
    5 days ago
    3.0
    Pool+hot tub open in nov
  • NS
    Nicholas Serrano
    6 days ago
    1.0
    3 different rooms, each one got worse. 2 of them had stains and or literal food crumbs in the sheets. Second room key didn’t work. 3rd room got a physical key with a door that wouldn’t fully shut.
  • ER
    Emily Rogers
    Oct 24, 2025
    5.0
    This is a great hotel for your buck! We had access to everything we wanted to do and is easy to find! The pool was clean and the breakfast surprised us with fresh blueberries for your pancakes and warm bagels! Will return!
  • CM
    Cecilia Marie
    Oct 14, 2025
    1.0
    I checked in around 5 room was dark, I slipped on a puddle because the room had a leak. My butt is so sore. Changed rooms, ac wasn’t working. Tried to use the microwave right now and it locks when there’s food in it. You have to unplug it after every use. I just want to go home
  • MN
    Maleah Nore
    Sep 20, 2025
    1.0
    I've stayed at a lot of cheap hotels and this is one of the jankier ones. The sheets and towels appeared clean, there were no insects in the room, the AC was great, and the breakfast staff were friendly. Those are the only nice things I have to say. CONS -Desk chair was COMPLETELY coated in makeup glitter -Blackout curtains didn't completely cover the window so the LED streetlights from the parking lot behind the building shone right over the pillows on the bed all night long. The curtain bar was also too small for the window so you couldn't simply adjust this problem away. -Curtains also had lots of moth holes that let in LED street light -Blankets had some burn holes -Floor was dirty enough that my knees came away gray after 30 seconds of stretching on the floor -An automated message system in the parking lot behind the building (I'm guessing motion activated) occasionally played a message saying "Warning. This area under video surveillance 24 hours a day". You could hear it loud and clear in the room - all. night. long. -Door doesn't have great soundproofing so could hear everything outside all night. This included 1 fight, 1 bout of throwing up, 1 group of drunken shenanigans, lots of men arguing, and a dozen semi-trucks pulling into the parking lot at various times of night -The door had a deadbolt, but the additional lock was simply a chain lock - not the usual door security bar that is now standard on hotel doors for safety purposes. -The gym was measly. There were two weight machines, an elliptical, and a treadmill. No dumbbells, and the weight machines were placed tightly in the corners of the room, which made it hard to get in and out of them. There was NO disinfecting or cleaning supplies in sight (GROSS). It was also in a tiny room with poor ventilation -Complimentary breakfast had waffles, scrambled eggs, and some gross biscuits and gravy (and I'm very forgiving when it comes to biscuits and gravy), but no other hot food. No bacon, sausage, potatoes, breakfast scrambles, or anything like that. Coffee was also pretty terrible in my opinion

Frequently Asked Questions About Best Western Sandman Hotel

Does Best Western Sandman Hotel offer free breakfast to guests?

Yes, the hotel provides free breakfast to all guests.

Is there a fitness center available at Best Western Sandman Hotel?

Yes, guests have access to a fitness center during their stay.