Business Details
About
HotelBest Western
Located in Sacramento,CA, the Best Western Capital City Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
631 reviews
5 stars
272
4 stars
178
3 stars
87
2 stars
40
1 star
54
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with cleanliness, odors, and maintenance problems in the rooms, including mold, dirty carpets, and pest infestations.
Staff Service
Customer service received mixed reviews; while some guests praised the staff for being friendly and helpful, others reported unprofessional behavior and lack of responsiveness.
Breakfast Quality
The breakfast offerings were frequently criticized for being inadequate, lacking variety, and sometimes leading to food safety concerns.
Facility Condition
The hotel facilities, including the pool and hot tub, were often described as dirty or in disrepair, with several guests expressing disappointment over the state of the amenities.
Value for Money
While some guests felt the pricing was fair for the location, many others believed the quality of the accommodations did not justify the cost.
- YXYing XiaoNov 18, 20254.0overall quiet, clean, spacious room. Good value for the money spent. Meet my need as part of road trip short stay.
- JGJeanette Elizabeth GibersonAug 11, 20254.0The staff are great, extremely helpful and accommodating. Breakfast average. Rooms and the appearance of hotel can use an updating, especially the pool area. Was looking forward to a dip but changed my mind. Area is quiet and we had a good night’s sleep.
- KCKatie ChangAug 4, 20254.0Good place to stay. Have breakfast included. Swimming pool needs to be more clean.
- VGVera GAug 3, 20252.0Room smells like urine. Black mold spots covered the air conditioning unit as well as the shower curtain hooks. Breakfast is 6-9 we got there at 8:14 and was told it was to late to bring more sausage out.
- CKCaroline KamauJul 27, 20251.0The rooms were stuffy, and they never supplied wash cloths. The personal ones i had were literally taken on two occasions by housekeeping. The audacity to do that was beyond me. I had to go downstairs to ask because their room phones were not working. Best Western Hotels have always been the first choice for me, but whoever is running this particular one is not doing a good job.
Frequently Asked Questions About Best Western Capital City Inn
Does Best Western Capital City Inn offer a hot tub for guests?
Yes, Best Western Capital City Inn features a hot tub for guest relaxation.
Is smoking allowed on the property of Best Western Capital City Inn?
No, Best Western Capital City Inn is a smoke-free property.
Is Wi-Fi available at Best Western Capital City Inn?
Yes, free Wi-Fi is available for guests at Best Western Capital City Inn.
What are the operating hours of Best Western Capital City Inn?
The hotel operates 24 hours a day, seven days a week.
Where is Best Western Capital City Inn located?
Best Western Capital City Inn is located at 15 MASSIE CT, Sacramento, CA 95823, USA.
Does Best Western Capital City Inn provide internet access in guest rooms?
Yes, all guest rooms provide free internet access to check emails and surf the web.
What nearby hotel can guests consider if Best Western Capital City Inn is fully booked?
Guests can consider staying at the nearby Best Western John Jay Inn, which is also located in Sacramento.
Is there another Best Western hotel close to Best Western Capital City Inn?
Yes, the Best Western John Jay Inn is a nearby Best Western hotel that guests can visit.
Can guests visiting Best Western Capital City Inn explore other hotels in the area?
Yes, the nearby Best Western John Jay Inn is a convenient option for visitors looking for accommodations nearby.
What is a benefit of visiting nearby places like Best Western John Jay Inn when staying at Best Western Capital City Inn?
Visiting nearby places like Best Western John Jay Inn provides guests with additional lodging options and access to potential services or amenities in the local area.