Business Details
About
Hotel
Welcome to DoubleTree by Hilton Hotel Los Angeles - Rosemead located in the San Gabriel Valley, nine miles from Pasadena and ten miles from downtown L.A. If you’re traveling on business or touring Southern California, enjoy spacious guestrooms, a suburban location, and our warm DoubleTree chocolate chip cookie at check-in.
Our five-story hotel offers the extra perks to make your stay comfortable including a sparkling outdoor pool and 24-hour fitness center. Upload your Disneyland® photos or check-in with the home office at our complimentary business center. Plan a meeting, conference, or event in our flexible meeting space including a ballroom, exhibit space, and conference rooms. Our experienced banquet and event staff will help you with the details.
Location
DoubleTree by Hilton Hotel Los Angeles - Rosemead
888 Montebello Blvd., Rosemead, CA
91770, United States
Hours
Reviews
4.0
1,869 reviews
5 stars
947
4 stars
447
3 stars
191
2 stars
75
1 star
209
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a negative check-in experience.
Cleanliness Issues
Guests reported unsanitary conditions, including dirty rooms, mold, and pest problems, significantly impacting their stay.
Room Quality
Many customers described rooms as outdated, poorly maintained, and in need of renovation, with issues like bad smells and broken amenities.
Noise Problems
Several reviews mentioned excessive noise from events and other guests, making it difficult to sleep.
Housekeeping Deficiencies
Inconsistent housekeeping services were reported, with some guests receiving no cleaning during their stay.
- WFWilliam Figueroa6 days ago4.0Nice hotel, furniture a bit old and outdated. Loved the Sunday brunch
- SRSarah RamirezNov 17, 20251.0Don’t stay here. Our room smelled like smoke, a ceiling tile fell from above us, and there was a left behind undergarment in our room. Hilton did nothing to make the situation right for me so I have just come here to warn anyone else thinking about staying here. Don’t do it.
- CCCJNov 9, 20251.0Claims to be a 3 star hotel. Realistically it's a 1 star hotel. Will never stay here again. Room was horrible, missing amenities, dirty, Stains all over the carpet, broken ceiling tiles and more
- JMJosh MarshOct 22, 20252.0Unfortunately I know who the rude person everyone is referring to is. An individual named "Francisco" I believe. I actually rarely frequent this hotel specifically because of his rude service. I was able to stomach the new parking fees but I don't need an attitude on top of it. I will take my business to Mariott. I suggest others do the same until something is done about the customer service here.
- CDCheyenne DavisOct 15, 20251.0The person checking us in was extremely rude. He accused us of not being the real people who booked the room, essentially accusing us of trying to steal the room. He made me first call some random travel agency, then he had me call my bank, and then in the end the bank had to call the hotel. Because for some reason that was going to prove that I was who I said I was? And not the confirmation number, credit card info, ID info that I had, etc. After OVER AN HOUR back and forth with him and my bank, finally they were able to convince him that we were indeed the people who made the booking. Thank god the people who work at my bank are kind of professional, and were able to talk him down. Instead of apologizing for accusing me of trying to steal, he instead continued to gripe to me about how the whole thing was actually my fault and for some reason he was trying to convince me that my bank was lying to me about using a third party to book the room? I'm not really sure what his point even was with that one, I don't care how the room got booked, I just wanted to get up to my room and rest. I have stayed at many hilton and even other branded hotels using my credit card points and have had zero issues before, so I'm not sure why he was so sketched out by us. But, it was so exhausting dealing with his crazy accusations, and when we finally got the key to the room, he gave us zero instructions on how parking works, where our room is located (it's a massive and weirdly laid out hotel), or anything like that. While we were there, as well, multiple people came up to complain about their rooms. None of which were helped by any employee.
Frequently Asked Questions About DoubleTree by Hilton Hotel Los Angeles - Rosemead
What are the check-in and check-out times at DoubleTree by Hilton Hotel Los Angeles - Rosemead?
Check-in is at 3:00 PM and check-out is at 12:00 PM at the hotel.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are there outdoor pools available at the hotel?
Yes, the hotel features two outdoor pools for guests to enjoy.
Is parking available at the DoubleTree by Hilton Hotel Los Angeles - Rosemead?
Yes, self-parking is available for free at the hotel.
What dining options are available within the hotel?
The hotel has two restaurants and a bar. Room service is also available for guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible throughout.
Are there nearby hotels that guests might consider as alternatives or for comparison?
Nearby hotels include Fairfield Inn & Suites by Marriott Los Angeles Rosemead, Town Center Inn, and other DoubleTree by Hilton locations.
What restaurants are located near the DoubleTree by Hilton Hotel Los Angeles - Rosemead that guests can visit?
Nearby dining options include Rosetree Bistro, Home Town Buffet, Lucille's Smokehouse Bar-B-Que, Munguia’s Mexican Express, Olive Garden, McDonald's, Jack in the Box, Starbucks, and Hikari Sushi Bar.
Are there shopping opportunities near the hotel for guest convenience?
Yes, guests can visit nearby stores such as Hollister, Sunglass Hut at Macy's, LensCrafters at Macy's, MAC Cosmetics, Lots Of Tows Co., and H&M.
What recreational facilities does DoubleTree by Hilton Hotel Los Angeles - Rosemead offer to guests?
The hotel features a free 24-hour fitness center and two outdoor pools. A hot tub is also available for guest relaxation.