At the SureStay Plus by Best Western Rocklin in Rocklin, CA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Many customers praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.
Room Conditions
Numerous reviews mentioned issues with room cleanliness, maintenance problems, and outdated facilities, leading to dissatisfaction.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, although some guests noted it could run out quickly.
Noise Levels
Several guests reported significant noise disturbances from the nearby highway and other guests, impacting their sleep quality.
Value for Price
While some guests found the hotel to be a good budget option, many felt that the quality did not match the price paid.
KS
Kathy Swann
Mar 24, 2024
1.0
Hotel room was dusty and very dirty and walking outside found a pipe in the grass to top that off. Definitely don't recommend if you have children.
AP
ANGELA PONE
Jul 2, 2023
1.0
Smoking is very prevalent here. The maintenance guy told me that the smokers in the rooms were hard headed and didn't care! He also said this was an ongoing issue.
Location gets a 4 only because it's behind other businesses.
Service gets a 2 because the front desk clerk kept talking over me as I was standing in front of him in tears telling him to cancel my reservation and why this hotel was so not healthy for me (I have allergy and respiratory issues).
This hotel has definitely gone downhill. Would not recommend to anyone.
JQ
James Quick
May 11, 2021
3.0
The room was just fine and plenty of food within a one or two minute walk. They rent by the week so some of the clientele were a bit sketchy, which was the main drawback for me.