Mission Inn Hotel & Spa

Reviews

• RM

  Robert MacGregor

  1 day ago
  2.0
  I really want to love this hotel. It is a beautiful old building, with lots of amenities that are quite nice. It has great old architecture. Every room is different. The location is great, you can go for walks and go to a variety of places within walking distance. The pool and gym are quite good. The food and drinking options on site are pretty good. But as a hotel, I would say give it a pass, unless you can sleep like the dead. I have been here many times for work, so it's not like we have a choice. It is a great old building, but that does not make it a good hotel. If you are trying to get sleep, or get anything done, you will be in trouble. There is zero sound isolation. That's probably expected. It's an old building without updated windows or anything, so bring ear plugs and a sound machine or whatever you need. But even for an old building, it is extremely bad. Just right now, I keep hearing something rolling above me and it literally vibrates the floor in MY room. The sound is one thing, the air conditioning is another. Many hotels, especially older buildings, have pretty weak air conditioning that just can't keep up. This one can keep up, but it is throttled severely, and I have tested this in multiple rooms and multiple stays, Even if you set it at 60, it cuts off at 71 to 72°. Ask any sleep expert, you should be sleeping in a cool room in the '60s for adequate sleep, especially if you have to be up early. Minus another star for non-fitted sheets. So when you are tossing and turning at night because it is too warm / clammy and noisy in the room, you're going to get tangled up in the top sheet as a bottom sheet. The final nail in the coffin, the Wi-Fi. 1.7 Mbps Is the best I have seen so far. Usually it's less than one. That's bad for even DSL. And this isn't an old building problem with dense walls or whatever. Clearly they aren't dense given the noise issues. But the signal of the Wi-Fi itself is strong enough. They just have horrible internet here. So when you're laying awake trying to sleep in the warm, noisy room, you'll have to hope your cell phone can perform on its network, were you will have nothing to stream either. Oh, before I go, the bathrooms. They aren't updated, that's not a problem. But some of them have windows... IN THE SHOWER. Frosted glass privacy windows? Nope. I had one where the window was just at head level, so I could look out on the street, okay fine. Hope no one has a drone flying around. But one of the last times I was here, there was a full size window in the shower. It had a super thin curtain hanging over it. But if that thing falls, the people in the pool are getting a nice view. I also suspect that your shadow is quite defined seeing as the curtain is right next to you. I hate to be the detractor of the good review scores, but I have to believe that most of them aren't from people who actually stayed here.
• EA

  Eww Ahh

  2 days ago
  1.0
  Be warned, you’re a guest on the Festival of Lights and you decide to stay in your room that you paid $$ for. They will lock you in your room until after the fireworks have been cleared by the fire department. No heads up, no warning, no direction, this highly educated staff seems to be not so bright on a weekend like this.
• KS

  Kay Schultz

  Nov 14, 2025
  3.0
  So we just had lunch at the Mission Inn resturant-- not busy at all came at 12:45, the food wasgood-- not heat-- and worst of all NOTHING was warmer than roon temperature. VERY very disappointing. The best thing we had was the sweet potato fries. The beef was tender & good but not hot & neither was the ajus. My husband had the fish tacos- good but not hot& the rice was totally bland. VERY sad a high end place like this serves luke warm food-- we had 3 different servers & everyone was nice -- but just nota good experience. 😔
• CA

  Charlene Acosta

  Nov 9, 2025
  1.0
  The worst experience ever! Do not book any rooms near south side of building near Orange st. The walls are thin you can hear the music from local bars until 2 am. The riff raff gathered outside across the street in the parking lot near the windows of the rooms. Played loud music while screaming and brought the club to that parking lot. At 3:30 am with no sleep we decided to check out. The receptionist was so rude, inconsiderate did not even offer to switch rooms. Seems like he had little to no training with customer service. The worst customer service experience, please re-train him on hospitality. The Mission Inn is a beautiful building. I do not recommend staying the night, visit and leave if you want a good night's sleep.
• EP

  Edgar Petrosyan

  Nov 5, 2025
  1.0
  I rarely leave reviews, but my experience with The Mission Inn Restaurant deserves to be shared. Back on September 10, I contacted the restaurant to book our office holiday party. The receptionist told me all reservations must be made online through OpenTable, so I followed their instructions and submitted the request. I received an email confirming that my request was received, along with a link to contact their coordinator. That’s where the problems began. The link in their email was broken — my message bounced back as undeliverable. I called the restaurant again and was told (again) that everything had to be done online and that “they’ll call you.” Weeks passed — no call, no follow-up, nothing. In October, I followed up once more and got the same dismissive response. I foolishly assumed this was just their process. Fast forward to today, and I decided to press for real answers. After insisting to speak to someone, I was finally transferred — only to be told no reservation existed. I forwarded my original email showing the request was received, and eventually spoke to Vanessa, the manager for restaurant reservations. To say that Vanessa was unhelpful would be an understatement. She sighed heavily throughout the call as if I was inconveniencing her. Her explanation? “You only submitted a request. That’s not a reservation.” Excuse me? Nowhere in the process was that made clear, and at no point did anyone contact me to confirm, deny, or follow up. No apology. No accountability. No effort to make it right. Just complete indifference. For a place with the history and reputation of The Mission Inn, this level of customer service is unacceptable. Mr. Roberts built this establishment on hospitality and respect for guests — values that are clearly being lost. If this is how they handle event bookings, I can only imagine how chaotic other aspects of their service must be. We’ll be taking our business — and our large group’s holiday celebration — elsewhere. Do better, Mission Inn. Your guests deserve it.

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