Mission Inn Hotel & Spa

Reviews

• DD

  Dorian

  Feb 28, 2026
  1.0
  If you’re looking for a quality hotel, I highly recommend you look elsewhere. Currently staying here, I’ve had nothing but issues and disappointment since day one. Poor service, lackluster internet, no A/C. The staff here is has one excuse after another. The so called supervisor can’t talk to you because she is “sick” but yet she’s roaming around pretending to be useful. If you’re sick, go home. Based on the rates this places charges and the level of expectation they like to portray, they are tremendously falling short.
• BH

  Blanca Henrriquez

  Feb 22, 2026
  2.0
  I recently stayed at the Mission Inn Hotel & Spa, and unfortunately my experience did not meet the expectations associated with its reputation. I reserved a package that included a 1:00 pm late check-out and a food and beverage credit. In addition, I paid an extra $75 for a special rose petal setup because I was planning a proposal and wanted everything ready at the time of check-in as a surprise. When we arrived, the arrangement was not prepared as agreed. I was asked to wait in the lobby while staff looked into the situation, and I was eventually informed that the service had not been completed. They later offered to set it up while we were out for dinner, but the original moment I had carefully planned had already been lost. Additionally, despite having a confirmed 1:00 pm late check-out, our room keys were deactivated at 12:30 pm, before the agreed time, which caused an unnecessary inconvenience when we returned to collect our belongings. The hotel itself is beautiful and has a unique charm, but for special occasions, attention to detail and follow-through are essential.
• CJ

  Chris Johnson

  Feb 21, 2026
  1.0
  Let down, the lobby and amenities are awesome. Then I got to my room. Paint peeling from the walls, sink leaked and wouldn't shut off, toilet not anchored to floor properly and didn't flush well. This doesn't account for the worn out carpet, or staircase that was closed due to water damage that smelled like mild. The room definitely showed it's age and is desperately in need for a total remodel. Icing on the cake they charge 9.95 a day for Internet. Come visit, but do not stay.
• MB

  Marie Antonette Badua

  Feb 20, 2026
  1.0
  This review is for the Afternoon Tea experience. MissionI Inn's Afternoon Tea is the worst I've experienced. I paid for 2 people and we were just served with 1 tea set and 1 of each sandwiches and pastries. I attached our picture to emphasize the set we were served to what I paid for 2 people. The server, Arturo, was rushing into everything specially on pushing us out of the restaurant. My reservation is from 2pm to 3:30pm and by 3:30pm I was already in the freeway driving home very disappointed and upset. Do not waste your money here. Spend $20 more and go to Langham in Pasadena for a way better experience, food and tea selections. Even Hello Kitty cafe's Afternoon Tea is way better for a cheaper price. I totally regret trying out their Afternoon Tea. I was thinking of recommending them to friends but not anymore. Their Afternoon Tea experience totally ruined Mission Inn for me as a whole. I used to love this place. I've stayed here and dined many times. That's why I decided to try the Afternoon Tea. It was such a waste of time and money. Take your money to Langham or Hello Kitty Cafe instead and you will not go home disappointed and upset.
• JM

  Jimmy Monge

  Feb 18, 2026
  5.0
  Wow dont know wjere to start we had a great room with a great view. My girl surprised me for my birthday and valenetines day. I was so happy how she coordinated with the staff to make this happen. I was totally impressed on the room and enjoying our stay. Close to everything we were getting into for the night and we were very happy. Thank you guys for a wonderful stay..

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