Holiday Inn Express & Suites Saint - Hyacinthe by IHG

Reviews

• LG

  Luc Garant

  today
  1.0
  Refuser a la porte , refuse meme argent , apres reservation me retourne a cause pas carte de credit . Avec enfants avons du retourner.
• JB

  Jonathan Beausoleil-Jean

  4 days ago
  3.0
  Good service, but very Loud. We could hear the highway all night long and lot of people check-in during the night. It's the loudest hotel I had, but the service and breafast was good.
• RM

  Régine Myrthil

  Sep 30, 2026
  1.0
  Une expérience malheureusement très décevante du début à la fin. Nous avions réservé trois chambres dans le cadre de notre mariage : deux chambres pour deux nuits et une chambre pour une nuit. Dès notre arrivée, nous avons rencontré un problème avec la réservation. L’hôtel refusait initialement de rectifier l’erreur, en nous affirmant que nous avions effectué la réservation auprès d’un centre d’appels et non directement auprès de l’hôtel, et que nous devrions tout de même payer la nuit supplémentaire. Or, nous avions bel et bien appelé l’hôtel directement. J’ai donc trouvé cette façon de gérer la situation particulièrement frustrante, d’autant plus dans un contexte de mariage où nous avions déjà énormément de choses à gérer. Malheureusement, l’expérience s’est également très mal terminée. Nous avions préparé des cadeaux pour les membres de notre équipe de mariage et nous savons que l’un d’eux a été oublié dans une chambre. Nous avons contacté l’hôtel rapidement pour savoir s’il avait été retrouvé, mais on nous affirme n’avoir rien trouvé. Je trouve cette situation très difficile à comprendre et elle me laisse franchement avec beaucoup de doutes. C’est vraiment dommage, car j’aurais aimé garder un beau souvenir de notre séjour entourant notre mariage. Au contraire, mon expérience avec le Holiday Inn a aussi mal commencé qu’elle s’est terminée. À titre de comparaison, notre expérience au Sheraton situé juste à côté a été à tous les niveaux nettement supérieure. Je ne retournerai malheureusement pas dans cet établissement.
• RR

  Ron

  Sep 23, 2026
  5.0
  Very pleased with our 3 day stay. Love the absence of carpet...the floors are immaculate as was the rest of the room...kudos to housekeeping! Check in with Abdel was smooth and he helped with suggestions for food and sightseeing! Breakfast gal helped me organizing my needs including use of the pancake machine...my 1st time! And credit must also be given to Silvia Rodriguez, general manager for putting together a wonderful staff...I call her "the boss"...friendly humor!
• JJ

  JosieJay

  Sep 7, 2026
  2.0
  Great hotel, but one employee seriously impacted our stay Our overall stay was good, and I want to recognize the other front-desk employee who was working before Abdul. He was kind, welcoming, and very accommodating to our group. When the pool closed at 10 p.m., he put out board games and allowed the boys to use the computers, simply asking them to avoid the second floor because of the office underneath. He also made sure there was hot water available for the moms to enjoy tea. He understood how to make guests feel welcome. Unfortunately, when Abdul began working Sunday evening, the experience changed completely. At approximately 10 p.m., Abdul approached the boys in our group, who are minors, and sternly ordered them back to their rooms. They were not being disruptive or misbehaving. They were simply walking around the lobby because the pool had closed and there was nothing else for them to do. Meanwhile, the parents were sitting in the breakfast area talking and drinking tea. We asked Abdul respectfully whether there was an official hotel policy stating that children could not be in the lobby or walking through the halls after 10 p.m. He claimed there was and said it was included in a waiver we had supposedly signed when receiving a sports-team group discount. We repeatedly explained that we did not receive a group discount and never signed such a waiver. Instead of addressing our concern, he continued insisting that this was the policy. I personally paid $847.59 for a three-night stay, so being treated as though our children were doing something wrong simply by being in the hotel’s common areas was extremely disappointing. The way Abdul interacted with the children was particularly concerning. He watched them closely, repeatedly looked at his watch, and rushed younger children who came into the lobby store to purchase candy. When they had difficulty entering their debit-card PIN, he told them to stop and return to their rooms. He then stood in the lobby and watched them walk back to their rooms. He also told us there had been a complaint about one of the boys knocking on room 327. When we spoke to the children, they explained it was an honest mistake because their friend was staying in room 325. They believed they were knocking on their friend’s door. This was not intentional misconduct. Later, I asked whether there was a microwave downstairs because I wanted to heat my food without going back to my room. Abdul sarcastically responded that there were microwaves in all the rooms. When I clarified that I was asking specifically about the lobby, he eventually directed me to the microwave in the lobby store. Even then, his body language and behavior made it clear that he was irritated by my presence. There was also an interaction where two young girls in bathing suits came to the desk asking for pool towels, and Abdul responded, “What kind of towels?” Despite the situation being very obvious, the interaction came across as unnecessarily rude and unhelpful. My concern is not that hotel rules were being enforced. My concern is the way Abdul treated paying guests and, especially, the children. If there is a legitimate 10 p.m. policy regarding children in common areas, management should clearly communicate that policy to guests and ensure that all staff enforce it consistently. Referring to a waiver and discount that we never received only made the situation more frustrating. The lobby is a common guest area, and the children were not causing problems. They were simply looking for something to do after the pool closed. I am asking management to please review this situation and speak with Abdul about his approach to guests. Customer service should involve enforcing rules respectfully, not intimidating children or making paying guests feel like they are unwelcome. This could have been an excellent stay. Unfortunately, one employee’s attitude turned what should have been a relaxing evening into a very uncomfortable experience. Families should be made to feel welcome not treated like they are prisoners

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