Le Saint-Édouard

Reviews

• EE

  Elaine

  6 days ago
  1.0
  I was very disappointed with my stay. The elevators are extremely small, which made getting around the hotel uncomfortable and inconvenient. Checking out was also frustrating, it took four elevators before we were finally able to get half of our family on (the rest took the stairs with their heavy bags) because they are so small and were constantly full. More concerning, when I checked in, I was given a key to an already occupied room. I had no idea until I opened the door and realized someone else was staying there. This was incredibly uncomfortable and also raises serious concerns about guest privacy and security. The photos on the hotel’s website are also quite deceiving and, in my opinion, do not accurately represent the hotel or the rooms in person. Overall, the experience was disappointing and not what I expected based on how the hotel is advertised. We will not be staying here again.
• SL

  Spipes Lee

  Aug 13, 2026
  4.0
  Great stay overall at Hotel Saint-Eduard in Quebec City. The rooms are clean and spacious, and both the reception service and general cleanliness were excellent throughout our stay. Great that it has a small gym and swimming pool for kids who love to have fun. A few standout features: the TV is very large and supports all the major streaming services, and the room offers both standard USB and USB-C outlets, which is a small but very convenient touch. The hotel offers parking truly near its main building.The only downsides: it took three days before housekeeping noticed that the bathroom and shower were out of soap, which felt like an oversight for a hotel of this standard. Also, while the location is close to plenty of restaurants and bars, there's a noticeable number of homeless individuals in the area, which made us feel a bit uncomfortable at times. Overall, a solid choice for a comfortable stay. Recommended!
• HH

  HappyMrCow

  Aug 11, 2026
  3.0
  We stayed August of 2026. The room and hotel appeared to have been recently renovated, it was quite beautiful. The first room we were in had a noticeable musty smell. So we requested another room. The staff was excellent and very accommodating, providing us another room right away. The second room initially seemed to resolve the issue of the bad smell. Unfortunately, after going out to see the sites for a while, upon returning to the room, there was a bad smell once again. Every time we leave and return to the room, the smell is terrible upon entry. It is such a shame, as the hotel is beautiful, but I could never recommend to a friend, and I would never stay here again as a result of the bad smell.
• SD

  Stéphane Debost

  Aug 11, 2026
  5.0
  Un magnifique hôtel très très belle expérience une équipe de qualité souriante des infrastructures extrêmement qualitatives grand espace piscine parfait salle de fitness ouverte 24 heures sur 24 2 restaurant intégrés donc je ne comprends absolument pas à la fois la classification 3 étoiles en France et en Europe ce serait très clairement 4 étoiles ou 4 étoiles plus mais en plus il est consternant de voir que des gens vont mettre une étoile sur 5 à l'hôtel uniquement parce qu' ils trouvent que le parking intégré à l'hôtel est trop cher ! non seulement l'information est donnée par ailleurs le fait qu'il y a un parking intégré à l'hôtel est un privilège mais surtout il y a un parking gratuit piloté par l'hôtel à 100 m de l'hôtel ... vraiment venez vous ne regretterez pas !!! PS: lits monumentaux, extrêmement qualitatifs en terme de literie
• JL

  J Lots

  Aug 10, 2026
  1.0
  Complaint Regarding Hotel Staff Conduct and Room Disturbance I am writing to formally express my concern regarding several troubling incidents that occurred during my recent hotel stay. By way of background, I am a business traveler who stays at more than 20 hotels each year. Until this experience, I have never received a complaint regarding noise or my conduct while staying at any hotel. I also have not used the television in a hotel room for several years; when I watch content while traveling, I do so on my iPad. The first incident occurred early in the morning after my first night’s stay. At approximately 5:00 a.m., while I was fast asleep, the hotel room phone rang. Because the only phone in the room was located beneath the television, I had to get out of bed to answer it. When I answered and said hello, the caller hung up. Approximately ten minutes later, the phone rang again, and again there was no one on the other end of the line. Believing it may have been a wrong number and not wanting to be disturbed further, I removed the handset from the cradle. As an additional issue that morning, I was unable to return to sleep because the room alarm clock, apparently set by the previous occupant, went off at 6:00 a.m. The alarm clock was not located beside the bed, as one would normally expect, but near the room phone, requiring me to get up once again to turn it off. I later went about my day, mentioned the unusual sequence of events to my traveling companions, and initially assumed it was an isolated occurrence. Later that evening, after retiring for the night, I fell asleep while watching content on my iPad. Shortly after midnight, I was awakened by someone attempting to open my hotel room door. Fortunately, the door latch was engaged, which prevented entry into the room. I immediately got up and went to the door, where I observed the hotel manager and another individual who appeared to be security or maintenance personnel. Through the partially opened door, I told them to stop and not enter the room. The manager stated that I was creating a disturbance and that there had been several complaints regarding my television, which they claimed needed to be turned down or off. I explained that the television was not on. The manager then stated that he could hear something and warned me that if I did not cooperate, I would be removed from the hotel. I was shocked by both the accusation and the manner in which the situation was handled. Although I did not believe my iPad was at an unreasonable volume, I turned it off and attempted to return to sleep after calming down from the incident. The following morning, after discussing the prior night’s events with friends I was traveling with, I was encouraged to speak with the manager on duty. I went to the front desk, provided my room number, and asked to confirm that the individuals who came to my room were in fact hotel staff. I also wanted to express my concern regarding the attempted entry and the way the matter had been handled. The manager involved in the prior night’s incident came out from the back office and immediately confronted me. Rather than listening to my explanation, he made several accusations, interrupted me repeatedly, and again implied that I could be removed from the hotel if I did not cooperate. I did consider whether my iPad volume may have been louder than I realized. To better understand the situation, my traveling companions and I informally tested the same video at the same volume I had used the prior evening, as well as at full volume. While the sound could be heard from the hallway only when standing close to the door and listening carefully, it did not appear to be the type of disturbance that would reasonably impact multiple rooms in the surrounding area, as the manager claimed. My concern is not simply that a complaint was made, but that hotel staff attempted to enter my occupied room late at night, handled the matter in a confrontational manner, and did not provide me with a reasonable opportunity to explain the situation.

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