Best Western Premier Hotel Aristocrate

Reviews

• MP

  Mark Petrolia

  2 days ago
  5.0
  Great hotel. Highly recommend it. The front desk staff were sensational! Clean rooms. Breakfast at the restaurant in the hotel was so good! A lot of road construction in the area but don't let that discourage you.
• SB

  Steven Douglas Ball

  2 days ago
  1.0
  Horrible location, surrounded by road construction, detours, aggressive drivers, confusing high speed roads, nightmare to find. High priced restaurants all around requires drive out for reasonable priced meal.
• JB

  Jonas B.

  Oct 5, 2026
  1.0
  On m'a attribué une chambre juste à côté de la cuisine. J'ai demandé poliment à la réception une chambre plus calme, en expliquant que j'avais déjà très mal dormi la nuit précédente. On m'a répondu que l'hôtel était complet et conseillé d'utiliser des bouchons d'oreilles. Pourtant, des chambres de la même catégorie étaient encore disponibles en ligne. Je ne demandais aucun surclassement, simplement une chambre équivalente au calme, ce qui me semble légitime pour plus de 300 dollars. La chambre est réellement très bruyante : bruit de cuisine, porte de passage juste devant la chambre et, toutes les quatre heures environ, une machine extrêmement forte pendant une trentaine de secondes. J'ai été réveillé en sursaut à 21h30, 1h et 5h, puis les allées et venues ont commencé dès 5h30. L'équipement de la chambre est par ailleurs bon, mais je ne me suis pas senti pris au sérieux en tant que client. Un vrai effort pour trouver une solution aurait fait toute la différence.
• BC

  Billy Chan

  Sep 17, 2026
  1.0
  **Extremely frustrating experience. I specifically called ahead, and they STILL gave me the wrong information.** I needed wired internet to work during my stay. It was advertised online, including on the hotel’s own website and Expedia, where I booked. But I didn’t even rely on the websites alone. Before booking, I **called the hotel on September 11 specifically to confirm that wired internet was available**. They told me YES. So I booked. I arrived at the hotel and guess what? **There is no wired internet in the rooms at all.** Audrey genuinely tried to help and let me test the connection in a conference room. It didn’t work there either. The employee who took over after her was also very helpful, but then he told me something unbelievable: **the hotel USED TO have wired internet in every room, but it was removed during recent renovations.** Seriously? You remove an amenity during renovations, continue advertising that you have it, and then when a customer **specifically calls before booking to confirm that exact amenity**, you STILL tell him that you have it? What exactly was I supposed to do differently as a customer? I checked the website. I checked Expedia. I CALLED THE HOTEL. I specifically asked about wired internet. I was told it was available. Apparently even that wasn't enough to get accurate information. Had they simply told me the truth when I called, **I WOULD HAVE BOOKED ANOTHER HOTEL.** Instead, I arrived and discovered the service I specifically confirmed before paying for my reservation had apparently already been removed. And this wasn't about wanting faster internet to watch Netflix. **I needed the wired connection for work. Because of this, I couldn't perform my scheduled work and lost an entire night's worth of income.** I do want to give credit to Audrey and the employee who followed her. They actually tried to help, and they were far more helpful than the situation they were put in. But as for the hotel itself: **this is completely unacceptable.** If you remove an amenity, UPDATE YOUR LISTINGS. And if a customer goes out of his way to CALL YOU BEFORE BOOKING to confirm whether something is available, at the absolute minimum, give him accurate information. I took every reasonable precaution before booking and still ended up paying the price for the hotel's inaccurate information. **Absolutely infuriating.**
• MB

  Misha Bassi

  Sep 13, 2026
  4.0
  Our family getaway to Quebec was wonderful, and staying at the Best Western Premier Hotel Aristocrate made the trip practically seamless. Situated in Sainte-Foy right near the entry bridges, it proved to be a fantastic home base for traveling with kids—giving us free, easy surface parking and helping us completely avoid the headache of navigating congested downtown streets or dealing with steep valet fees. ​The hotel features 100 modern rooms that are spotless, remarkably quiet, and welcoming. We stayed in a room with two queen beds, which offered plenty of space for the family along with convenient touchpoints like a mini-fridge, a coffee/tea maker, and a 42-inch LCD TV. The plush pillowtop mattresses guaranteed everyone slept soundly after long days of sightseeing, and having fast, reliable Wi-Fi alongside an updated bathroom with a walk-in rainfall shower gave the entire stay a polished, comfortable feel. ​The only real downside of our stay was that complimentary breakfast isn't included in the room rate, which is something to keep in mind when planning morning meals for a family. However, we made up for it at dinner. The front desk gave us a restaurant coupon upon check-in, which was a great perk! We used it nearby at Le Galopin, and dinner ended up being a real highlight of our trip. The warm, welcoming atmosphere and delicious French bistronomy menu catered wonderfully to us, giving us a memorable local dining experience without having to venture far from our hotel. ​Beyond the room itself, the property is very family-friendly, offering a shared microwave area in the lobby and quick driving access to major family spots like the Aquarium du Québec and the Laurier Québec shopping center. Overall, it delivered a clean, stress-free, and incredibly cozy base for a family vacation, just a quick 15-minute drive from all the Old Quebec attractions.