Holiday Inn & Suites Montreal Airport by IHG

Reviews

• MM

  Melanie Macleod

  2 days ago
  1.0
  Our car ended up being stolen out of the "secured and gated" parking lot we paid for at the hotel, and while we were on holiday for 12 days. We arrived back from our vacation late in the evening and the staff were not helpful or very empathetic with the stolen car situation. They would not even offer us a room to stay for the night while we sorted things out, nor re-imburse us for the "secured parking" we paid for which was not secure in the end. While we were waiting for the police to arrive, we noticed they left the gate open to the sparking lot the entire time, leaving access to other cars to be stolen. In the end, would definitely not go back and most because they would not do anything to help make things right or offer a partial re-imbursement even.
• AS

  Andrea Siebra

  4 days ago
  3.0
  O quarto é realmente excelente: espaçoso, muito confortável, silencioso e muito bem decorado. As camas são muito boas, com travesseiros de qualidade e diferentes opções, e o quarto oferece café, chá e produtos básicos de higiene também de boa qualidade. É um hotel tranquilo e agradável para descansar. O hotel conta ainda com restaurante no térreo e um pequeno mercado, bastante prático para comprar bebidas, lanches ou algum item de primeira necessidade. Alguns pontos, porém, poderiam ser melhorados. O café da manhã não está incluído na diária, portanto é preciso acrescentar esse custo caso se queira tomar o café da manhã no hotel. O estacionamento também me parece desnecessariamente complicado. É preciso usar o cartão do hotel para acessar um primeiro portão, avançar com o carro, esperar que ele se feche e então passar por um segundo portão. Entendo a preocupação com segurança, mas o sistema torna a entrada e a saída pouco práticas. Já me hospedei aqui anteriormente e me lembro de o acesso ao estacionamento ser mais simples. O maior problema da nossa estadia aconteceu durante uma forte tempestade na região do aeroporto. Uma grande quantidade de água se acumulou justamente na passagem entre o estacionamento e a entrada do hotel, formando uma área completamente alagada. Para estacionar e depois chegar ao hotel, os hóspedes precisavam atravessar a água, que em alguns pontos parecia suficientemente profunda para chegar quase aos joelhos. O que mais me incomodou foi que, apesar dessa situação excepcional, as portas laterais não foram abertas para oferecer aos hóspedes uma alternativa de acesso. Era necessário continuar entrando pela frente e atravessar a área inundada. Compreendo que uma tempestade intensa esteja fora do controle do hotel; a maneira de administrar o acesso dos hóspedes durante o problema, porém, poderia ter sido muito melhor. No conjunto, o hotel oferece quartos de excelente qualidade e muito conforto, mas a logística do estacionamento e, principalmente, a gestão do acesso durante a inundação prejudicaram uma experiência que, de outra forma, teria sido muito boa.
• SS

  Shrutz

  4 days ago
  1.0
  This is the worst location for a new person here.. The front desk person name Sophia.. she is worst front desk person who doesn’t know proper customer service and found her racist towards us.We have found a spider in room 326 over the bed being allergic to it, reported her and she says” it’s not a big deal and weather is like this “, there was no apologetic gesture on her face and denies any room available even though app shows rooms are available…They treat IHG employee like this imagine how would she treat a customer….. she has spoiled our whole experience and vacation mode in montreal. We really have to cancel the room to found another one in a heavy rainfall to a different location Holiday Inn. Annoying part when you just wanna stand there and lie on the face that no other room available. If you don’t wanna welcome plz put ahead in the booking so that no other person come to spoil their vacation coz of few individual. We really had good experience at other holiday Inn location plz choose different one when you come here.
• JC

  jatt com

  6 days ago
  1.0
  ⭐ 1/5 — Very disappointing experience I stayed at this hotel from August 7 to August 9, and unfortunately, it was a terrible experience. The air conditioner leaked and made my suitcase and belongings completely wet and damaged. There were also bugs in the washroom, which was unacceptable. I contacted the hotel several times and sent emails with photos and proof of the damage. Unfortunately, the email/management team handled my complaint very poorly. Despite providing evidence, I felt like my concerns were being ignored instead of being properly investigated and resolved. I paid good money expecting a clean, comfortable, and professional hotel experience. Instead, I ended up with damaged belongings, a very disappointing stay, and extremely poor customer service afterward. I would not recommend this hotel based on my experience. I hope management takes this complaint seriously and improves how they handle guests' problems and compensation claims.
• XL

  Xiumin Li

  Aug 9, 2026
  1.0
  Worst soundproofing I've ever experienced at a hotel. The walls and door in our room provided almost zero sound insulation — you could hear every noise from the hallway clearly. The bathroom was the worst part: it sounded like the noise wasn't coming from next door, but from OUR OWN bathroom. Around 5am I was woken up by water running and what sounded like a shower/fan turning on — it genuinely sounded like it was happening inside our room. I actually got up to check because I was sure someone had walked in. It hadn't; it was just the neighboring room, but the sound isolation was that bad. I woke up several more times after that from noise bleeding through the walls. On top of the noise issue, the A/C unit is mounted directly facing the bed, blowing right onto you — not really usable while sleeping. We just cooled the room down beforehand and turned it off for the night, which worked fine. If soundproofing/noise level matters to you, this room was by far the worst I've encountered. Wouldn't book this room type again. We stayed in room 318, in case hotel management wants to look into it.

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