Holiday Inn Express Montreal Airport - St-Laurent by IHG

Reviews

• NK

  Nadiia Khamdan

  2 days ago
  1.0
  We booked online for $300 and received a confirmation number. When we arrived around 3 a.m., we were told the reservation had been cancelled and the price was now $350. We were also charged $20 for parking, despite being told it was free. When we asked about a late checkout we were told it would be an additional $75 or we’d have to pay for another night. This felt misleading and unprofessional; it seemed like we were being taken advantage of after arriving late. Et voici une version en français, claire et factuelle: Nous avions réservé en ligne pour 300 $ et avons reçu un numéro de confirmation. À notre arrivée vers 3h du matin, on nous a dit que la réservation était annulée et que le tarif passait à 350 $. On nous a également facturé 20 $ pour le stationnement, alors qu’on nous avait dit qu’il était gratuit. Quand nous avons demandé un départ tardif, on nous a répondu que cela coûterait 75 $
• VV

  vivi

  3 days ago
  1.0
  The hotel has a swimming pool on the first floor, and the entire second floor felt very stuffy and smelled strongly of chlorine — almost like staying inside an indoor swimming pool. Because the smell was so strong, I asked the front desk if we could change rooms. The response was simply, “We can do nothing about it,” with no alternative or solution offered. I found this quite dismissive. The room itself had very poor ventilation. There was only a wall-unit air conditioner, no fresh-air ventilation system, no exhaust fan in the bathroom, and the window could not be opened. The room became especially stuffy after taking a shower. We were also never told that there was an additional charge for parking, but the fee was simply added to our bill. For a hotel that opened in 2025, I was also surprised that the bed squeaked loudly every time I turned over. Between the chlorine smell, poor ventilation and noisy bed, I couldn’t fall asleep until very late at night. If you are sensitive to smells or air quality, I would strongly recommend considering somewhere else. update： I did raise the chlorine smell issue with the front desk during my stay and was told, “we can do nothing about it.” I only found out about the parking charge after I got home and checked my credit card—no one had mentioned it. I was also surprised that a hotel charging around $260 per night didn’t provide complimentary bottled water.
• NC

  Nat Cull

  Sep 19, 2026
  5.0
  It's a beautiful hotel. The staff are amazing and very helpful. There's an airport shuttle. The room is spacious, cozy and clean. It has everything you need. There's a really good fitness center and heated pool with a slide. Breakfast is served every morning and it's delicious and filling. The only downside is it's further away from the metro but bus 174 will take you there and it's right across the road. It just doesn't run on Saturday and Sunday. We used an Uber to get to the metro which was only 7 dollars on the weekend.
• SO

  Stephan Obergfell

  Sep 16, 2026
  4.0
  Wir haben das „Holiday Inn Express Montreal Airport“ aufgrund seiner Nähe zum Flughafen gewählt, um vom Flughafen nicht in die Stadt zurückfahren zu müssen. Ein Uber zum Flughafen kostet vom Hotel aus ca. EUR 13-15 und benötigt knapp 15 Minuten. Das Hotel selbst ist modern und großzügig angelegt. Das spürt man bereits im Eingangsbereich. Im Hotel gibt es u.a. auch einen Pool, welchen wir aber nicht genutzt haben. Unser Zimmer inklusive Bad war groß und modern eingerichtet. Das Einzige was uns gestört hat, war die Beleuchtung im Zimmer. Bei Dunkelheit konnte man das Zimmer nur mäßig über die Leselampen am Bett beleuchten. Es gab keine größeren Lampen an der Decke oder an der Wand, was uns etwas ungewöhnlich vorkam. Das Frühstück war soweit in Ordnung. Die Auswahl war ausreichend und der Kaffee hat geschmeckt. Nur der Andrang hat uns etwas gestört (wir waren erst gegen 9:00 Uhr am Frühstücksbuffet, welches nur bis 9:30 Uhr geöffnet ist), weshalb wir empfehlen, etwas eher frühstücken zu gehen. Übrigens gibt es im Hotel (am Ausgang nach rechts, ca. 200 m) nebenan das Café D`Euro, wo man abends bis 21:00 Uhr noch etwas zu essen bekommt. Hier sind auch die Preise akzeptabel, wobei man (akzeptable) Abstriche bei der Qualität des Essens machen muss. Fazit: Für mich trotzdem ein absoluter Preis-Leistungstipp für Hotels in der Nähe des Flughafens in Montreal.
• VP

  Valerie Paradis

  Sep 5, 2026
  2.0
  This (brand new hotel) is beautiful, large room and a cool pool for the kids, but needs better management. My 4th ime in the last 6 months and there is always major issues. I gave them the benefits of the doubt , but no improvement. First time , they ran out of food for breakfast, this morning it was almost like going to war to get something. Not enough seats, a huge line up to get it. Food ruining out ....unreal! Last Thursday I was given a toilet that did not flush and was told they could not change me room as it was fully booked. I was recommended to use the lobby toilet (lol). Shuttle is a disaster and you wait a long time . Sometimes it's full and you have to wait the second one. Be aware that they are not picking you up at pole 8 as the front desk tells you (too crowded) so you have to watch where it is....which can be a bit chaotic, especially with lots of luggages. When you call, no one answer as they are busy, or you are out on holds for a long time. I can't imagine a foreigner being at the airport not knowing what to do. Also, they advertise the park and fly and to call to let the hotel know the day of drop off, which I did. Upon arrival I was told they do not do "reverse" park and fly anymore , as it's too complicated. So be aware as this could drastically impact your travel plans. It should be indicated on their web site. Anyhow, it's really unfortunate as it beautiful, well located and has an indoor parking. However for my 2 nights and 1 week of parking, I've paid almost 700$, for a inadequate room (a toilet is a basic necessities) and a bad service. On top of that they charge an extra 23$ for the parking ....unreal !!! With all the hotels around the airport, go somewhere else ! Too much headache for the price and bad service.

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