Holiday Inn Express Montreal Airport - St-Laurent by IHG

Reviews

• VV

  vijayapaskar vijayaratnam

  3 days ago
  5.0
  We came to Montreal yesterday late at night yesterday from a drive from Toronto. We were tired and were just waiting to get in a bed. We checked in and were in awe of the rooms. They had luxurious beds, a clean bathroom, high rise ceilings with all the things you would ever need for a stay. They even provide free hygienic products for if you’ve forgotten. Even if they charge an extra $40-$50, trust me when I say it’s very much worth it. The breakfast was phenomenal compared to many hotels with 5 stars. The next time I come to Montreal, I will look no further but this hotel.
• JS

  Jenny Sun

  4 days ago
  1.0
  Poor service, unclean room, no bed sheets, and management makes excuses – avoid this hotel Dates stayed: May 12–15, 2026 I chose this Holiday Inn partly because they told me it is a no‑pet hotel – I have a serious pet allergy. On the day we checked in (May 12), I saw a guest come out of the elevator with a golden retriever and linger in the lobby for several minutes. No staff member said anything. The receptionist simply ignored it. That completely undermines any trust in their pet policy. Coffee issue: The hotel advertises 24‑hour coffee. Over our stay, we went to get coffee 7 times. Each time, either there was no coffee, no creamer, or both. We had to wait a long time to find a staff member and then wait again for them to refill. Something as simple as coffee should not be this difficult. Room cleanliness – second night: No bath towels, no napkins. Floor not vacuumed. Hair in the vanity. No bed sheets: Around 11:15 PM when we went to bed, we discovered there were no bed sheets – only a comforter. We went to the front desk and waited 25 minutes. The staff member told us: “You have to do your bed sheets yourself – we only have one staff working.” We made the bed ourselves after midnight and could not fall asleep until after 2 AM. This is completely unacceptable for any hotel. Checkout day harassment: Checkout time is 11 AM. Housekeeping knocked and entered our room at 9:12 AM while we were still sleeping. Then again at 10:54 AM – just 6 minutes before checkout. We felt rushed and harassed for no reason. Housekeeping can be done after guests leave. Manager’s response: When my husband raised these concerns to the hotel manager, she repeatedly said: “We are not a full service hotel.” She said this three times. No apology. No acknowledgment. No offer to fix anything. I understand that limited‑service hotels exist, but basic cleanliness, providing bed sheets, having coffee available, and respecting checkout time are minimum standards – not “full service” extras. This stay was exhausting, disrespectful, and stressful. I strongly recommend staying elsewhere.
• HB

  Hélèna Bouffard

  May 4, 2026
  1.0
  J’étais super contente de revenir chez vous mais malheureusement le monsieur à l’accueil m’a informé que si je partait plutôt expédia allais me rembourser ma chambre alors que ses faut l’hôtel eu même on refuser alors que ses eu qu’il mon dit appeler expédia et dite leur que vous êtes partie d’avance et il vont nous téléphoner et on va vous rembourser 1 nuit !!!! pourquoi nous dire sa si finalement se n’es pas vrais 😞 J’avais louer pour 2 jour mais mon fils ses blesser dans la glissade fracture au pied . Donc j’ai du partir 1 journée d’avance.
• MS

  Mario Schossow

  May 3, 2026
  3.0
  The room was the highlight: comfortable beds, everything very clean, a good TV, and overall everything was as expected. Breakfast was the weakest point considering the hotel’s price and category. The eggs felt industrial, there was no bacon or ham, no cheese, and no vegetables at all. There was also very limited fruit variety—only bananas, apples, and oranges, and they weren’t even cut, just whole. The options for children were also very limited. In general, nothing really went together—it felt like having a puzzle with missing pieces; with what was available, you couldn’t put together a complete meal. For what we paid for the stay, it was well below expectations. As for the pool, it was closed for maintenance, and we were not informed at check-in, which I believe would have been the least courteous thing to do.
• CC

  Continental

  Apr 14, 2026
  5.0
  Mon séjour au Holiday Inn Express a largement dépassé mes attentes. Dès mon arrivée, j’ai été impressionné par le professionnalisme du personnel : accueil chaleureux, service rapide, et une réelle attention portée aux détails. On se sent immédiatement pris en charge et valorisé. La propreté de l’établissement est irréprochable. Que ce soit dans les espaces communs ou dans la chambre, tout est parfaitement entretenu, avec une sensation constante de fraîcheur et d’hygiène. La qualité des installations est également au rendez-vous : literie très confortable, équipements modernes et bien fonctionnels. La grandeur de la chambre est un vrai plus — spacieuse, bien aménagée, avec suffisamment d’espace pour se détendre et se sentir comme chez soi. Côté tranquillité, l’hôtel offre une ambiance globalement calme et reposante, idéale pour se relaxer après une journée bien remplie. Seul petit point à noter : un léger bruit provenant de la rue et de l’aéroport durant la nuit, mais cela reste très minime et n’enlève rien à la qualité du séjour. Enfin, le petit-déjeuner mérite une mention spéciale : une belle variété de choix, produits frais, bien présentés, et régulièrement réapprovisionnés. Il y en a pour tous les goûts, ce qui rend le début de journée encore plus agréable. En résumé, un séjour remarquable alliant confort, qualité et excellent service. Je recommande vivement cet hôtel sans la moindre hésitation !

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